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Type: Posts; User: woz

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  1. Thanks for the update hope you're sorted. "Don't...

    Posted by woz, 20-10-19
    Thanks for the update hope you're sorted.
    "Don't work" does not mean go gas supply, it generally means no communication, I guess you've been unlucky.
    5 Replies
    40 Views
  2. hi rlskinner and welcome to the community. have...

    Posted by woz, 20-10-19
    hi rlskinner and welcome to the community.
    have a look here:
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    1 Replies
    11 Views
  3. Phi pereter can you post a screenshot and...

    Posted by woz, 20-10-19
    Phi pereter
    can you post a screenshot and obliterate any personal details?
    I've checked and your figures are way out for my area (rates vary geographically so an exact comparison is not possible...
    5 Replies
    65 Views
  4. hi Pliny I don't understand, most switches take...

    Posted by woz, 20-10-19
    hi Pliny
    I don't understand, most switches take 17 days from instigation to switch unless there is a problem reconciling addresses or meters.
    Was yours slower?
    Furthermore you had 14 days to...
    3 Replies
    134 Views
  5. hi Aurel before you go can you tell us why?

    Posted by woz, 20-10-19
    hi Aurel
    before you go can you tell us why?
    3 Replies
    35 Views
  6. hi Ericthered is that a question? You don't...

    Posted by woz, 20-10-19
    hi Ericthered
    is that a question?
    You don't need an exact figure to do a comparison, approximate usage is fine.
    For a quote it's best to be as near the annual figure as possible.
    29 Replies
    1,147 Views
  7. hi Goalice Have you logged into the app or...

    Posted by woz, 20-10-19
    hi Goalice
    Have you logged into the app or online?
    You don't get the first statement until a month and a couple of days after you've switched in. (not sure what your switch in date was)
    Have you...
    1 Replies
    10 Views
  8. hi JackoWacko835 can you reply to the below, it...

    Posted by woz, 20-10-19
    hi JackoWacko835 can you reply to the below, it might help get you sorted..
    Have you checked your email spam folders or all mail for your statements?
    Are you sure you're a customer?
    Did you get...
    2 Replies
    19 Views
  9. hi Katie As far as I know, the answer is...

    Posted by woz, 20-10-19
    hi Katie
    As far as I know, the answer is eventually, but not yet.
    You would need to read your meter and send in monthly readings until PP can get your meter read remotely. I have no idea of the...
    29 Replies
    24,442 Views
  10. have you added vat at 5% that's why they look...

    Posted by woz, 20-10-19
    have you added vat at 5% that's why they look wrong...
    I've explained why above, apart from the 50p I don't understand yet, but which could be a membership fee issue, multiplication is correct (it...
    5 Replies
    47 Views
  11. nope, (actually the answer is yes, you're missing...

    Posted by woz, 20-10-19
    nope, (actually the answer is yes, you're missing a well thought out government plan to roll out a tested working smart meter infrastructure) there are problems with the meters, and for the moment PP...
    3 Replies
    35 Views
  12. hi shiraz There is no end date, it's a rolling...

    Posted by woz, 20-10-19
    Thread: Contract
    hi shiraz

    There is no end date, it's a rolling contract and ends when you end it by moving out or switching away to another supplier.
    Final bill can take up to 6 weeks
    ​Why do you ask?
    1 Replies
    18 Views
  13. well that may be the explanation, you may not...

    Posted by woz, 20-10-19
    well that may be the explanation, you may not think you're on E7 but if your meter says you are then you're being metered day+night (or total of day +night)
    Which reading have you been using?
    I'll...
    9 Replies
    68 Views
  14. https://www.britishgas.co.uk/complaints.html...

    Posted by woz, 19-10-19
    https://www.britishgas.co.uk/complaints.html
    Given the ridiculous difference and that you must have some photos of the meter showing a substantially lower reading albeit after the event, it seems...
    9 Replies
    68 Views
  15. https://community.purepla.net/content/156-can-i-ha...

    Posted by woz, 19-10-19
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    19 Replies
    611 Views
  16. https://community.purepla.net/content/156-can-i-ha...

    Posted by woz, 19-10-19
    Thread: Smart meter
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    3 Replies
    24 Views
  17. Have you had a meter change? If not ask for the...

    Posted by woz, 19-10-19
    Have you had a meter change?
    If not ask for the missing statements, wattbot, message the team,
    ​- Are you sure they aren't in your emails?
    (​and see edited reply above)
    5 Replies
    47 Views
  18. What are the figures on your statement? The cost...

    Posted by woz, 19-10-19
    What are the figures on your statement?
    The cost is the total cost for the period including membership fee less any discount, the kWh are what you used. Hence the difference. Add around £8.00 fee...
    5 Replies
    47 Views
  19. 19 Replies
    611 Views
  20. hi les The app wont give you instantaneous...

    Posted by woz, 19-10-19
    Thread: Smart meter
    hi les
    The app wont give you instantaneous consumption but it will show the monthly consumption as statemented.
    The IHD's in my opinion are too dumbed down, but will give you a guide. Gas is...
    4 Replies
    26 Views
  21. hi camy ​Did you try holding the button down for...

    Posted by woz, 19-10-19
    hi camy
    ​Did you try holding the button down for a couple of seconds?
    6 Replies
    67 Views
  22. hi Mared Are you referring to the meter or the...

    Posted by woz, 19-10-19
    hi Mared
    Are you referring to the meter or the in home display.?
    If the meter has no buttons at all then either it isn't a smart meter or you're not looking at the correct thing.
    The gas reading...
    2 Replies
    50 Views
  23. hi briash ​if you used a referral to join and...

    Posted by woz, 19-10-19
    hi briash
    ​if you used a referral to join and haven't received your voucher go to wattbot and type where is my amazon voucher. Follow the prompts.
    2 Replies
    28 Views
  24. hi Pigsy is the difference more than 250kWh elec...

    Posted by woz, 19-10-19
    hi Pigsy
    is the difference more than 250kWh elec or 109 cu.m gas? (those are the tolerances below which you can't dispute)
    Have you asked for an update in wattbot (type message the team)?
    Have you...
    9 Replies
    68 Views
  25. hi JKeysmash Do you have any other gas...

    Posted by woz, 19-10-19
    hi JKeysmash
    Do you have any other gas appliances, the boiler could be at fault so worth checking.


    Is your meter displaying that it's on?
    If your meter is displaying 'ON' and you're still not...
    5 Replies
    40 Views