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Type: Posts; User: Nataly

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  1. Hey Davee and welcome to the Pure Planet...

    Posted by Nataly, 15-11-19
    Thread: Meter readings
    Hey Davee and welcome to the Pure Planet Community.๐Ÿ™‚

    You can see your meter reading history with Pure Planet on your app or web account by tapping 'Usage'

    This FAQ may also help?
    2 Replies
    47 Views
  2. Hey Meg2 This FAQ...

    Posted by Nataly, 15-11-19
    Thread: Moving house
    Hey Meg2

    This FAQ may also help!

    Good luck with the move๐Ÿ™‚
    2 Replies
    39 Views
  3. This is sliiightly different but, in a restaurant...

    Posted by Nataly, 15-11-19
    This is sliiightly different but, in a restaurant in Spain they had corn-on-the-cob ice cream.

    They served it alongside a hot corn dish.

    I wasn't convinced๐Ÿ˜

    You can get pretty much...
    16 Replies
    170 Views
  4. Is this happening on your tablet Bev? You type...

    Posted by Nataly, 15-11-19
    Is this happening on your tablet Bev?
    You type out a DM, press 'preview', and then when try to edit it goes back to the end of the message?

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹
    36 Replies
    1,869 Views
  5. Hey TheBR stephenrand Our Smart team are still...

    Posted by Nataly, 15-11-19
    Hey TheBR stephenrand

    Our Smart team are still working on getting statements out to everyone๐Ÿ‘
    TheBR

    If you haven't received a statement in another couple of weeks, I'd get in touch with the...
    17 Replies
    1,473 Views
  6. Don't worry... He's not out yet - you could call...

    Posted by Nataly, 15-11-19
    Don't worry... He's not out yet - you could call this a sneak preview! ๐Ÿ˜›

    The image will just be appearing across our social media channels, for now ๐Ÿ™‚
    598 Replies
    45,240 Views
  7. Seeing this image of WattBot's Christmas makeover...

    Posted by Nataly, 15-11-19
    Seeing this image of WattBot's Christmas makeover ๐Ÿ˜

    3125
    598 Replies
    45,240 Views
  8. Hey @Pascal4...

    Posted by Nataly, 15-11-19
    Hey @Pascal4

    Just FYI I've merged your posts together to keep them all in one place - this helps avoid duplicates (it can get confusing for other Members!) and helps make sure any advice you...
    12 Replies
    695 Views
  9. Hey Aaron thisperson Cory from our Member...

    Posted by Nataly, 15-11-19
    Hey Aaron thisperson

    Cory from our Member Services team has let me know he's replied to your Twitter messages to get this sorted ๐Ÿ‘

    Sorry for any confusion caused by the refund going into your...
    3 Replies
    78 Views
  10. โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Really feel for anyone affected by the...

    Posted by Nataly, 15-11-19
    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹Really feel for anyone affected by the flooding - hoping everyone is OK!๐Ÿคž
    9 Replies
    88 Views
  11. Nice one @Duppy...

    Posted by Nataly, 15-11-19
    Thread: No Gas....help
    Nice one @Duppy for helping out another Member so quickly!

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹@John959 hope this all got sorted for you๐Ÿ‘
    3 Replies
    84 Views
  12. Hey JoyP I checked this out with our Member...

    Posted by Nataly, 15-11-19
    Hey JoyP

    I checked this out with our Member Services team - everything's cancelled, you aren't switching to Pure Planet๐Ÿ™‚
    10 Replies
    191 Views
  13. Hey janetgoodwin Welcome to the Community!...

    Posted by Nataly, 15-11-19
    Hey janetgoodwin

    Welcome to the Community! Nice one for posting๐Ÿ‘

    Looks like you've had some good advice from Duppy - some (older) smart meters go blank when you switch suppliers, and need...
    3 Replies
    52 Views
  14. Hey Destiny nowhere OK, not to worry, Iain...

    Posted by Nataly, 15-11-19
    Thread: several issues
    Hey Destiny nowhere

    OK, not to worry, Iain from our Member Services team is going to email you our reply and how this'll be resolved to make sure you see this๐Ÿ‘

    So, if you could look out for his...
    12 Replies
    129 Views
  15. Hey Bev Duppy Thanks for raising this! Our...

    Posted by Nataly, 15-11-19
    Hey Bev Duppy

    Thanks for raising this! Our Tech guys are looking into this now ๐Ÿ‘
    stephenrand

    Can understand your frustrations - is the HTML appearing if you post something, then go back in...
    36 Replies
    1,869 Views
  16. Hey Maxwell We haven't heard reports of other...

    Posted by Nataly, 14-11-19
    Hey Maxwell

    We haven't heard reports of other Members experiencing the same issue when trying to submit their meter photos.

    You're only asked to do this for your first readings, so don't...
    1 Replies
    34 Views
  17. Hey @Mcewanc...

    Posted by Nataly, 14-11-19
    Thread: Smart Meter
    Hey @Mcewanc

    It depends what type of smart meter you have - is it 'SMETS1' (first generation smart meter)?

    The screens on these can go blank and need 'waking up' to get your readings.

    We...
    1 Replies
    44 Views
  18. Hey Conny Furs Have you checked out the FIT...

    Posted by Nataly, 14-11-19
    Hey Conny Furs

    Have you checked out the FIT advice on EDF's website?
    (Including what ex-Solarplicity customers can do๐Ÿ‘)

    Let us know if there's anything we can help with!
    1 Replies
    36 Views
  19. Hey Dr3bob Interesting post! Since we...

    Posted by Nataly, 14-11-19
    Thread: Solar energy
    Hey Dr3bob

    Interesting post!

    Since we don't offer a FIT, no Pure Planet members have a FIT with us.

    You can have your FIT scheme with one company, and your energy with us though๐Ÿ™‚

    Check...
    1 Replies
    40 Views
  20. Hey StoicBob Welcome to the Community! Good...

    Posted by Nataly, 14-11-19
    Hey StoicBob

    Welcome to the Community! Good question๐Ÿ‘

    For now, we aren't installing SMETS2 meters for Members who already have solar panels and FITs.

    If you haven't got solar panels yet,...
    1 Replies
    37 Views
  21. Hey EnviroBee Great username! ๐Ÿ˜€ We're...

    Posted by Nataly, 14-11-19
    Hey EnviroBee

    Great username! ๐Ÿ˜€

    We're currently working to introduce other options as well as Amazon, very soon!

    We'll be updating the Community in our 'latest news' section once other...
    1 Replies
    72 Views
  22. Poll: England boys causing a stir... Joe Marler is...

    Posted by Nataly, 14-11-19
    England boys causing a stir... Joe Marler is definitely a character๐Ÿคฃ

    โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹
    https://www.youtube.com/watch?v=HzRYeZrWcos
    68 Replies
    2,452 Views
  23. Hey Destiny nowhere Welcome to the Community!...

    Posted by Nataly, 14-11-19
    Thread: several issues
    Hey Destiny nowhere

    Welcome to the Community! Thanks for posting ๐Ÿ‘

    I checked this out with our Member Services team - they've let me know they replied to your WattBot chat on 12 November.
    ...
    12 Replies
    129 Views
  24. Great news, and love the name!๐Ÿ˜‚ Is it one of...

    Posted by Nataly, 14-11-19
    Great news, and love the name!๐Ÿ˜‚

    Is it one of those ones that bumps into a wall and changes direction to cover everywhere, or is it smarter than that?๐Ÿ˜Ž
    598 Replies
    45,240 Views
  25. The first snow of winter arrives!

    Posted by Nataly, 14-11-19
    Have you had any snow yet?

    The first snow fell here in Bath this morning... time to dust off the wooly hat and gloves! โ›„

    3116
    9 Replies
    88 Views