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Type: Posts; User: Angelabikerbabe

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  1. Hi , you can have 2 accounts , but your 2nd...

    Posted by Angelabikerbabe, 18-11-19
    Thread: Moving house
    Hi , you can have 2 accounts , but your 2nd account will have to have a different email address and obviously the address of your new property .
    1 Replies
    19 Views
  2. Hi you're talking to fellow PP customers on this...

    Posted by Angelabikerbabe, 15-11-19
    Hi
    you're talking to fellow PP customers on this forum.
    ​​​​​​​
    you should always be in credit by roughly 1 months DD at any time.
    So if you're way over that in credit, you can ask PP to review...
    1 Replies
    23 Views
  3. Hi you should always be in credit by roughly 1...

    Posted by Angelabikerbabe, 15-11-19
    Hi
    you should always be in credit by roughly 1 months DD at any time.
    So if you're way over that in credit, you can ask PP to review and potentially refund the extra.
    You need to send your...
    1 Replies
    27 Views
  4. Hi you can send a reading before you go away and...

    Posted by Angelabikerbabe, 15-11-19
    Thread: Usage
    Hi
    you can send a reading before you go away and then when you come back.
    that way PP will not have to estimate the whole month for you. Just a few days
    2 Replies
    55 Views
  5. Hi ​​​​​​​You need to send your message to the...

    Posted by Angelabikerbabe, 14-11-19
    Hi
    ​​​​​​​You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on help, then ask Wattbot,
    Then you need to...
    1 Replies
    36 Views
  6. Hi have you tried contacting PP via Wattbot? ...

    Posted by Angelabikerbabe, 14-11-19
    Hi
    have you tried contacting PP via Wattbot?

    ​​​​​​​You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on...
    4 Replies
    40 Views
  7. Wow! In Bath! It's normally us up north who gets...

    Posted by Angelabikerbabe, 14-11-19
    Wow! In Bath! It's normally us up north who gets it first. We haven't had any yet, thank goodness.
    just like Bev.... loads of rain. 🌧🌧
    9 Replies
    88 Views
  8. Hi A switch normally takes up to 6 weeks to...

    Posted by Angelabikerbabe, 14-11-19
    Hi
    A switch normally takes up to 6 weeks to complete, as all the details have to go through a 3rd party verifier.

    Once the switch has completed, your previous supplier will issue your final...
    2 Replies
    39 Views
  9. 38 Replies
    701 Views
  10. 38 Replies
    701 Views
  11. Hi I would think you'll have to submit them...

    Posted by Angelabikerbabe, 11-11-19
    Hi
    I would think you'll have to submit them again correctly.
    You can do readings every 24 hours.
    ​​​​​​​
    2 Replies
    43 Views
  12. There are no call centres with PP, it is an...

    Posted by Angelabikerbabe, 11-11-19
    Thread: bill enquirey
    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.

    if you tell us what the problem is, one of us may be able to help

    otherwise You...
    1 Replies
    42 Views
  13. Hi Have you checked the meter readings stated on...

    Posted by Angelabikerbabe, 11-11-19
    Thread: Bills
    Hi
    Have you checked the meter readings stated on your bill against your meters?
    If they are way out, because PP have had to estimate your readings (because you have not been submitting your own)...
    2 Replies
    31 Views
  14. My contribution...went for afternoon tea at the...

    Posted by Angelabikerbabe, 11-11-19
    My contribution...went for afternoon tea at the Dome in Edinburgh at the weekend for my birthday . It was fab. 30963097​​​​​​​
    38 Replies
    701 Views
  15. Hi, when you say nothing's happening....what...

    Posted by Angelabikerbabe, 08-11-19
    Hi,
    when you say nothing's happening....what does the screen say? Which screen is nothing happening on?

    have you tried both on the app and on the new web browser page?
    https://purepla.net/
    1 Replies
    38 Views
  16. Hi has this just been installed? Or has it been...

    Posted by Angelabikerbabe, 08-11-19
    Hi
    has this just been installed? Or has it been working in the past and something has happened?
    5 Replies
    99 Views
  17. Hi you can do another reading in 24 hours time...

    Posted by Angelabikerbabe, 08-11-19
    Thread: Meter readings
    Hi
    you can do another reading in 24 hours time (you can only do one every 24 hours)
    ​​​​​​​this should put them right.
    1 Replies
    29 Views
  18. Hi you can't change your 1st payment, but you...

    Posted by Angelabikerbabe, 08-11-19
    Hi
    you can't change your 1st payment, but you can change subsequent ones.
    go to the app, click on the 3 lines at the top right hand corner, then click on 'balance and payments'.
    here you can...
    1 Replies
    28 Views
  19. Ha ha, I think that's it @Gray4276...

    Posted by Angelabikerbabe, 07-11-19
    Ha ha, I think that's it @Gray4276.
    must do better in future! 😂
    9 Replies
    109 Views
  20. Hi There are no call centres with PP, it is an...

    Posted by Angelabikerbabe, 07-11-19
    Hi
    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to...
    2 Replies
    44 Views
  21. ​​​​​​​sorry Marc and @paddy499...

    Posted by Angelabikerbabe, 07-11-19
    ​​​​​​​sorry Marc and @paddy499, hadn't read the question properly :-(
    9 Replies
    109 Views
  22. Hi ​​​​​​​you're talking to other customers on...

    Posted by Angelabikerbabe, 07-11-19
    Hi
    ​​​​​​​you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then...
    4 Replies
    78 Views
  23. Hi Here's a link for you: Full article:...

    Posted by Angelabikerbabe, 07-11-19
    Hi
    Here's a link for you:
    Full article: https://community.purepla.net/threads/3114-Pure-Planet-£25-Amazon-voucher-referrals?p=14578&viewfull=1#post14578

    If you don’t receive the email, open...
    9 Replies
    109 Views
  24. Glad you got sorted 👍

    Posted by Angelabikerbabe, 06-11-19
    Glad you got sorted 👍
    2 Replies
    56 Views
  25. Hi Anne you are talking to fellow customers on...

    Posted by Angelabikerbabe, 05-11-19
    Thread: Meter reading
    Hi Anne
    you are talking to fellow customers on this forum.

    PP will just estimate your readings this month if you are unable to provide them.

    they will automatically send you a reminder for...
    2 Replies
    55 Views