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Type: Posts; User: stephenrand

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  1. "No, not really as I give the readings when my...

    Posted by stephenrand, 20-07-19
    Thread: Meter Readings
    "No, not really as I give the readings when my app prompts me to do your answer i?s a bit confusing to be honest!"

    Sorry! Hopefully Jon1 has explained it better? The email reminder arrives and the...
    6 Replies
    52 Views
  2. Thanks!! - - - Updated - - - Hi...

    Posted by stephenrand, 20-07-19
    Thanks!!

    - - - Updated - - -



    Hi scubaseahorse

    Not so busy that I haven't got time to keep posting here!! Thanks
    Stephen
    7 Replies
    136 Views
  3. Hi Gill Should be simple! Open the app, go to...

    Posted by stephenrand, 20-07-19
    Hi Gill
    Should be simple!
    Open the app, go to the three little bars top right hand corner, select Help, then Wattbot.
    Put "add name to account" into Wattbot and follow the prompts.
    Hope that...
    3 Replies
    35 Views
  4. Hi Dorothy As this is your first post, welcome...

    Posted by stephenrand, 20-07-19
    Hi Dorothy
    As this is your first post, welcome to the Pure Planet community! It's lovely to hear from you.
    Having said that, it's not easy to understand your question! If you have had a new boiler...
    83 Replies
    17,704 Views
  5. Hi Stanimir 1. Your direct debit payments are...

    Posted by stephenrand, 20-07-19
    Thread: Paying my dues
    Hi Stanimir
    1. Your direct debit payments are smaller from April to September, and will go up in October.
    2. Pure Planet check your account every six months and if you are not paying enough they...
    12 Replies
    152 Views
  6. Hi Mimmins You'll find this question asked many...

    Posted by stephenrand, 20-07-19
    Thread: Meter Readings
    Hi Mimmins
    You'll find this question asked many times among these posts!
    Your account has a monthly statement date, and is always estimated on that date. If you want to avoid estimates, simply...
    6 Replies
    52 Views
  7. Magnum's website gives their number as 01164 783...

    Posted by stephenrand, 20-07-19
    Magnum's website gives their number as 01164 783 571

    Stephen
    51 Replies
    1,645 Views
  8. Hi there You've asked this before and the...

    Posted by stephenrand, 20-07-19
    Thread: Contract ends
    Hi there
    You've asked this before and the answer's the same. To put it another way, you can end your contract by simply switching to another provider, any time you like.
    Stephen
    8 Replies
    63 Views
  9. Hi Oliver Here's how you contact Pure Planet:...

    Posted by stephenrand, 19-07-19
    Hi Oliver

    Here's how you contact Pure Planet: open the app, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' in the question box and...
    2 Replies
    33 Views
  10. Hi Janice As this is your first post, welcome...

    Posted by stephenrand, 19-07-19
    Hi Janice

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. Some of them will comment...
    3 Replies
    32 Views
  11. Hi Janice As this is your first post, welcome...

    Posted by stephenrand, 19-07-19
    Hi Janice

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. Some of them will comment...
    3 Replies
    32 Views
  12. Hi Psilo As this is your first post, welcome to...

    Posted by stephenrand, 19-07-19
    Hi Psilo
    As this is your first post, welcome to the Pure Planet community!
    It's a bit hard to comment on your post on the basis of the info you have given. The key thing is the date of your...
    13 Replies
    175 Views
  13. Dear Gaurang As this is your first post, ...

    Posted by stephenrand, 19-07-19
    Dear Gaurang
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. I know some of them will add...
    2 Replies
    34 Views
  14. Hi jamr Others will add further information,...

    Posted by stephenrand, 19-07-19
    Hi jamr

    Others will add further information, but I think the key thing is that you won't have to pay for energy you haven't used. Did you take your own note of your final readings?
    Until someone...
    2 Replies
    32 Views
  15. Hi Keith When you post here you are talking to...

    Posted by stephenrand, 19-07-19
    Hi Keith
    When you post here you are talking to your fellow customers, not directly to Pure Planet. There's been a few comments like this - have a look at the smart meters FAQs.

    Otherwise, to talk...
    1 Replies
    24 Views
  16. Hi BrunoMartins As this is your first post,...

    Posted by stephenrand, 18-07-19
    Thread: Meter Readings
    Hi BrunoMartins

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But they try and be a...
    2 Replies
    39 Views
  17. Hi there My guess is that because there is no...

    Posted by stephenrand, 17-07-19
    Thread: Usage data
    Hi there
    My guess is that because there is no data for July it hasn't bothered to include it?!
    It's certainly showing on mine - I'd be tempted to wait until your July info is in and see what...
    3 Replies
    47 Views
  18. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 17-07-19
    Thread: Referred
    Hi there
    As this is your first post, welcome to the Pure Planet community!

    It's worth knowing right from the start that Pure Planet is app-based, doesn't make phone calls. It's one of the reasons...
    4 Replies
    62 Views
  19. Hi there As this is your first post, welcome...

    Posted by stephenrand, 17-07-19
    Thread: Payment
    Hi there

    As this is your first post, welcome to the Pure Planet community. When you post here you are talking to your fellow customers, not directly to Pure Planet. But they are a helpful bunch!
    ...
    1 Replies
    47 Views
  20. Offering people £50 might just get you some...

    Posted by stephenrand, 16-07-19
    Offering people £50 might just get you some friends... but you'll never know if they love you for yourself, or just for your energy supplier...

    - - - Updated - - -



    Is there another bunch of...
    9 Replies
    331 Views
  21. Hi JPWhite As this is your first post, welcome...

    Posted by stephenrand, 16-07-19
    Hi JPWhite
    As this is your first post, welcome to the Pure Planet community!
    When you post here you are talking to your fellow customers, not directly to Pure Planet.
    Others will have some more...
    5 Replies
    124 Views
  22. Hi Nicolas It's a little difficult to offer an...

    Posted by stephenrand, 14-07-19
    Hi Nicolas

    It's a little difficult to offer an informed comment on the basis of the information you've given, so I hope you don't mind me asking a few questions to see if any of your fellow...
    5 Replies
    110 Views
  23. Hi Simos As this is your first post, welcome...

    Posted by stephenrand, 13-07-19
    Thread: Meter readings
    Hi Simos

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you will find them a...
    1 Replies
    64 Views
  24. Hi Chris As this is your first post, welcome to...

    Posted by stephenrand, 13-07-19
    Thread: Paying to much
    Hi Chris
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you'll find that we can be a...
    1 Replies
    55 Views
  25. Hi Sally Bear in mind that when you post here...

    Posted by stephenrand, 11-07-19
    Thread: Payment
    Hi Sally
    Bear in mind that when you post here you are talking to your fellow customers, not directly to Pure Planet.
    If you come back with answers to Jon1's questions, there will be plenty of...
    4 Replies
    70 Views