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Type: Posts; User: Marc

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  1. Hi leedelph Are they both showing yet?...

    Posted by Marc, 19-06-19
    Hi leedelph
    Are they both showing yet?
    Something that often works is switcing the IHD off and on again (that old IT trick!)
    21 Replies
    574 Views
  2. Hi Duppy Have you tried web on a non-mobile...

    Posted by Marc, 19-06-19
    Hi Duppy
    Have you tried web on a non-mobile device?
    Re the third device running Android 4.4.2 - we support Android 5 (aka 'Lollipop') and above.
    6 Replies
    66 Views
  3. ​The app is back up and running. We've got lots...

    Posted by Marc, 19-06-19
    ​The app is back up and running. We've got lots of new features - read all about 'em here!
    8 Replies
    165 Views
  4. Pure Planet update - now you can join and manage your account in a web browser as well as your app

    Posted by Marc, 19-06-19
    Hi everyone

    We’ve got some exciting news to share and I wanted to let everyone in our community know first.

    Today we added a new section to the Pure Planet website which means you can now get...
    6 Replies
    66 Views
  5. Hi DutchCaerleon Yep, that's a great shout. We...

    Posted by Marc, 19-06-19
    Hi DutchCaerleon
    Yep, that's a great shout.
    We have recently started doing this for minor app updates. It looks like this:

    2339

    There's so much going on in today's release that even the way...
    8 Replies
    165 Views
  6. COMPLETED: App in maintenance mode for major update

    Posted by Marc, 19-06-19
    Hi everyone

    The Pure Planet app is being taken offline today (Wednesday 19 June) while we push out some exciting new updates.

    Your app will be in maintenance mode from 8am for up to three hours...
    8 Replies
    165 Views
  7. Hi Oakbank Yep I use the e-pedal all the time....

    Posted by Marc, 18-06-19
    Hi Oakbank
    Yep I use the e-pedal all the time. Took some getting used to, especially when reversing out the driveway (it was a bit jerky to start with) but now it's my natural way of driving.
    I was...
    28 Replies
    1,156 Views
  8. Poll: Latest news on this 3rd runway. Heathrow Airport...

    Posted by Marc, 18-06-19
    Latest news on this 3rd runway.
    Heathrow Airport have revealed their design for the runway and expansion of new terminals etc.
    They reckon it'll be finished by 2050 (if they get the go-ahead).
    In...
    21 Replies
    1,971 Views
  9. Hi Michaju98 I've spoken to our Member services...

    Posted by Marc, 17-06-19
    Thread: Big bill
    Hi Michaju98
    I've spoken to our Member services team about this.
    Yep, you're right, the issue was caused by the opening reading being sent incorrectly.
    The team received the photo of your meter...
    17 Replies
    278 Views
  10. Hey Bev can you see a green dot next to some...

    Posted by Marc, 17-06-19
    Hey Bev can you see a green dot next to some Members' names?
    14 Replies
    166 Views
  11. Hi Spike I've flagged this up with the team....

    Posted by Marc, 17-06-19
    Hi Spike
    I've flagged this up with the team.
    ​We're asking Magnum to contact you ASAP.
    :up:
    21 Replies
    574 Views
  12. Fantastic post schase I've moved this to our...

    Posted by Marc, 17-06-19
    Fantastic post schase
    I've moved this to our 'all about renewables' section and pinning it to the top :foldedhands::up:
    This will be really helpful to anyone considering LED lightbulbs.
    21 Replies
    261 Views
  13. Hi @Suz...

    Posted by Marc, 17-06-19
    Hi @Suz
    Great thread, nice one for posting it!
    FYI I've moved it to the smart meters section of the community. It's getting some interesting replies, so I've also pinned it to the top of the list...
    10 Replies
    148 Views
  14. I again Spike There's been some misunderstanding...

    Posted by Marc, 14-06-19
    I again Spike
    There's been some misunderstanding somewhere. Magnum believe you instructed them not to contact you until after 28 June due to going on holiday?
    21 Replies
    574 Views
  15. Hi darrenfox30 Welcome to the community! ...

    Posted by Marc, 14-06-19
    Hi darrenfox30
    Welcome to the community!
    Thanks for posting. :up:
    It's a great question. Right now we don't offer this kind of stuff. It's still quite early days for us.
    Later this year we'll...
    6 Replies
    106 Views
  16. Hi Spike Sorry to hear this. It is still a pilot...

    Posted by Marc, 14-06-19
    Hi Spike
    Sorry to hear this. It is still a pilot but I do appreciate that you're frustrated by the experience so far.
    I've flagged this with our Member services team to look into.
    I'ved replied to...
    21 Replies
    574 Views
  17. Hi Maexchen Sincerity I've moved your posts...

    Posted by Marc, 14-06-19
    Thread: Economy 7 Meter
    Hi Maexchen Sincerity
    I've moved your posts about SMETS2 installations and Economy 7 meters to this existing thread on the same subject.
    Check out this post from by a few days ago by Nataly
    :up:
    26 Replies
    314 Views
  18. Nice post Jowl :heart:

    Posted by Marc, 13-06-19
    Nice post Jowl :heart:
    27 Replies
    342 Views
  19. How are you making your breakfast Gwyndy ? If you...

    Posted by Marc, 13-06-19
    How are you making your breakfast Gwyndy ? If you could only make toast from solar power....
    3 Replies
    115 Views
  20. Join Pure Planet’s carbon free commute on Clean Air Day

    Posted by Marc, 12-06-19
    2310

    Clean Air Day is coming and the team at Pure Planet is challenging you to a carbon free commute.

    Pure Planeteers will be commuting to work without using carbon on Thursday, 20 June.

    One...
    3 Replies
    115 Views
  21. Hi Gray4276 Ah, yes we're moreoreless on the...

    Posted by Marc, 12-06-19
    Hi Gray4276
    Ah, yes we're moreoreless on the same page here!
    All we now right now is that the DCC plans to start these software (or is it 'firmware'?) upgrades. The dates in the FAQ have already...
    13 Replies
    132 Views
  22. Hi woz Yes the pre-2018 Leaf uses a Type 1. I'm...

    Posted by Marc, 12-06-19
    Hi woz
    Yes the pre-2018 Leaf uses a Type 1.
    I'm not sure if one would come with a Type 1 to Type 2 adapter. I guess it depends on who's selling it. My feeling is that you'd need to pay extra for...
    1 Replies
    65 Views
  23. I have to admit that this just made me laugh ;))...

    Posted by Marc, 12-06-19
    I have to admit that this just made me laugh ;))

    2307
    6 Replies
    56 Views
  24. Well for now woz the answer is that we'd have to...

    Posted by Marc, 12-06-19
    Well for now woz the answer is that we'd have to install a traditional meter. Yes, yes, I know.....



    It's not just you who feels this way! :mad:
    18 Replies
    623 Views
  25. Hi Gray4276 If you've got a SMETS1 which is on...

    Posted by Marc, 12-06-19
    Hi Gray4276
    If you've got a SMETS1 which is on the timetable for an upgrade, there won't be a SMETS2 installation.
    Does that answer your question? Sorry I'm a little confused (not for the first...
    13 Replies
    132 Views