Type: Posts; User: Duppy
Posted by Duppy, 22-08-19
Is there any news about the winner of this competition, winners were supposed to be announced on 5 August ( although it didn't say what year )1 Replies461 Views
Posted by Duppy, 21-08-19Thread: Should we get free biscuits?
I'm really torn by this one, I used to love biscuits of any type, BUT, having recently been told I have diabetes, I would now go for the fruit/healthy options. I suppose anybody that needs a biscuit...7 Replies40 Views
Posted by Duppy, 21-08-19Thread: Wattbot
There is no phone number as there is no call centre. To access Wattbot make sure that you are signed in, and then type " message the team " to get the attention of PP staff, they...3 Replies22 Views
Posted by Duppy, 20-08-19
Thought I'd let you know that when my Smart meters were fitted the only thing I got was an IHD instruction leaflet, no mention of continued meter readings, although I was aware of this from...3 Replies48 Views
Thread: Switch to quarterly bills
Quite simply, you can't. Pure Planet's payment structure is centred on the fact that your annual usage is paid for in monthly installments, split 60/40 paying slight less in the...2 Replies29 Views
If that was the best offerings, I would hate to see the rest, the only one mildly amusing was the Eton theme calendar20 Replies2,011 Views
This seems to be a common theme, my smart meters were fitted in May, and like you the gas close and recent sent readings are not showing on the app, although the electric is ok.
All part...23 Replies18,500 Views
I have had to contact the team due to no statements or readings in the app, they have assured me that they are receiving the readings but waiting for meter info.
Contact PP and ask,...77 Replies3,798 Views
Thread: Contact Pure Planet
If by, how have you found it,you mean PP not having a call centre, I actually prefer it as I hate call centres with long wait time awful " music " and unintelligible accents.
Contacting...4 Replies43 Views
Thread: Switching over to Pure Planet
Welcome to the community, under normal circumstances provided there are no hitches, a switch normally takes 17 days, however, under current regulations you are allowed to switch 42...1 Replies31 Views
Had you been using gas just before you checked the IHD, the electric usage shows almost immediately, but the gas only updates every half hour2 Replies53 Views
hi Jon, I am in exactly the same situation as you, my smart meters were fitted end of May, electric readings show in app but no gas, not even the close reading which I submitted. Also no statements...5 Replies62 Views
Thread: Meter reading
Are you saying that the send meter reading moon is not showing on the app. If that's the case and you want to send readings early, go to the menu ( three lines top right ) you will...2 Replies48 Views
Thanks, I've never really thought about it, but you could have the answer, my wife is also 12 years my junior.6 Replies180 Views
Thread: How to pay my bill
Hi Dan, here is a section of the FAQ'S about payments.
If you need to make a one-off payment, contact our Member Services team using either your Pure Planet app, at purepla.net or email us at...1 Replies26 Views
Thread: don't have a smartphone
Welcome to the community.
Access to your Pure Planet account used to be via smart phone app only, they have now introduced a website version via which you can access your account. If you...3 Replies30 Views
Thread: More switching issues
When the link took you to Wattbot, did you open the bot?. Open Wattbot, your questions and answers should be there2 Replies59 Views
Thread: Moving in
Welcome to the community, don't panic you will still have electric, but from the date you move in to the date you switch you will be a deemed customer of whoever the supplier is now, You...1 Replies24 Views
Thread: Smart meters
As it's your first post Welcome to the community, no you don't have to have a smart meter if you don't want one, it's not compulsory4 Replies79 Views
Thread: Submit Button Missing
If you are trying to sign in to the web account on the phone that has the app, the sign in email will take you to the app.
For now until the problems are fixed you could uninstall the app then try...17 Replies222 Views
Posted by Duppy, 14-08-19Thread: Cant submit readings
Nataly posted about this issue yesterday, here is her post
A quick update from our Tech Team - since our last release it's likely that (especially on Android) you'd need to scroll down...6 Replies78 Views
Posted by Duppy, 14-08-19
I don't think it will make much difference, wherever there is a uni, there is normally a plethora of fast food establishments nearby5 Replies92 Views