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Type: Posts; User: MrSmart

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  1. Yes, it does work when switching supplier the...

    Posted by MrSmart, 30-07-19
    Yes, it does work when switching supplier the problem is that some suppliers aren't ready but are working on it.

    What should happen isn't set in stone. The only thing that is is for the losing...
    8 Replies
    382 Views
  2. Hi JamesSusan, I believe there was an issue at...

    Posted by MrSmart, 30-07-19
    Thread: Joining
    Hi JamesSusan,

    I believe there was an issue at Pure HQ in the past few days which has prevented new members from completing their switch. There is an app update going live today (tomorrow for iOS...
    2 Replies
    89 Views
  3. Thanks woz for bringing in the experts :) ...

    Posted by MrSmart, 30-07-19
    Thanks woz for bringing in the experts :)

    You're right, SMETS2 meters are designed to be fully inter operable with all domestic UK suppliers. All UK suppliers were mandated to be DCC Users by...
    8 Replies
    382 Views
  4. Hi all, PP will be able to take over and...

    Posted by MrSmart, 27-06-19
    Hi all,

    PP will be able to take over and control your SMETS2 meter already installed by SP.

    Being a live DCC user PP are connected to DCC and actively installing their own, via their pilot...
    11 Replies
    352 Views
  5. I think it's just communications errors for the...

    Posted by MrSmart, 26-06-19
    Thread: Smart meter
    I think it's just communications errors for the most part. There has been extensive testing throughout this whole project but as with anything wireless the signal can be affected by anything (Wifi,...
    5 Replies
    320 Views
  6. Update for you on my installation. The advice to...

    Posted by MrSmart, 26-06-19
    Update for you on my installation.
    The advice to check how far away the IHD and the meters are from each other and also whether there are any thick walls between them is definitely worth noting. My...
    25 Replies
    1,783 Views
  7. Hi there, Sorry to hear that the installation...

    Posted by MrSmart, 22-06-19
    Hi there,
    Sorry to hear that the installation took some time, it is generally taking a couple of hours at least per install at present but the industry is working hard to bring the error rate down...
    10 Replies
    513 Views
  8. Hi Max, I'm in the same boat, except mine...

    Posted by MrSmart, 22-06-19
    Thread: Smart meter
    Hi Max,

    I'm in the same boat, except mine isn't showing any data any longer - it was displaying gas for a day or two but not anymore. Unfortunately there is a problem with IHDs across the industry...
    5 Replies
    320 Views
  9. Thanks Duppy, tried that a couple of times but...

    Posted by MrSmart, 16-06-19
    Thanks Duppy, tried that a couple of times but now it seems it can't connect to either the elec or the gas...

    I'll send a message to the team for them to look into it.
    4 Replies
    239 Views
  10. There is! It's part of the SEC (Smart Energy...

    Posted by MrSmart, 15-06-19
    Thread: My tariff
    There is! It's part of the SEC (Smart Energy Code) which is a stunning read (2000 pages) if you have the time. It's available on the SECAS website under The DCC User Interface Specification (DUIS)....
    15 Replies
    695 Views
  11. Via the DCC. The Supplier sends a service request...

    Posted by MrSmart, 15-06-19
    Thread: My tariff
    Via the DCC. The Supplier sends a service request message to the meter via the gateway connection and the meter responds with the payment mode it is operating in. Existing industry won't know and...
    15 Replies
    695 Views
  12. Terribly sorry Jon1 you wanted the IHD as well?!...

    Posted by MrSmart, 14-06-19
    Terribly sorry Jon1 you wanted the IHD as well?!
    Trying to work out through my contacts why the elec isn't showing but apart from that, all good!

    2318
    4 Replies
    239 Views
  13. My Smart Meter Installation

    Posted by MrSmart, 14-06-19
    23162317

    Afternoon everyone,
    Just thought I'd share with you my SMETS2 Installation that was completed this morning (with pictures attached for those as nerdy as me)

    So, by now you probably...
    4 Replies
    239 Views
  14. Just to note that the national database would no...

    Posted by MrSmart, 14-06-19
    Thread: My tariff
    Just to note that the national database would no longer tell you if a meter was operating in PP mode or CR as it's just 'a smart meter' when you look there whereas for traditional meters it would...
    15 Replies
    695 Views
  15. Some will but that should already have happened....

    Posted by MrSmart, 14-06-19
    Some will but that should already have happened. The installing supplier (BG, E.On, whoever) had a task prior to DCC doing their work to understand what the requirements for enrolment were to upgrade...
    13 Replies
    489 Views
  16. There isn't much that PP actually have to 'do'...

    Posted by MrSmart, 14-06-19
    There isn't much that PP actually have to 'do' for these to start functioning as smart again. If they're enrolled into the DCC infrastructure, as PP are already a live DCC User (as they're actively...
    13 Replies
    489 Views
  17. I would be interested to know why there are two...

    Posted by MrSmart, 12-06-19
    I would be interested to know why there are two gas meters - are they both required or a throwback to a previous setup?

    Interesting because smart metering can only handle one gas meter per...
    3 Replies
    159 Views
  18. I wouldn't worry about it. None of the suppliers...

    Posted by MrSmart, 12-06-19
    I wouldn't worry about it. None of the suppliers are going to meet the deadline. The project has been so delayed that it will be impossible for them all to be installed at the current rate

    The...
    10 Replies
    411 Views
  19. Hi Lefthander, This is a common occurrence due...

    Posted by MrSmart, 18-05-19
    Hi Lefthander,

    This is a common occurrence due to the nature of the switching process in the UK and how direct debits work.

    Pure Planet will have had a direct debit set up for you to pay a set...
    2 Replies
    321 Views
  20. @woz...

    Posted by MrSmart, 18-05-19
    @woz
    I don't disagree - the SMIP is in a predicament at the moment and the industry hasn't thought everything through; it's been delayed time and time again to the point now that no one's really...
    31 Replies
    1,129 Views
  21. You're most welcome Strutt - that's what I'm here...

    Posted by MrSmart, 18-05-19
    You're most welcome Strutt - that's what I'm here for!
    31 Replies
    1,129 Views
  22. Npower not billing

    Posted by MrSmart, 18-05-19
    Hi everyone hope you're having a nice weekend.

    Just wondered if anyone has ever moved from npower and found that they just don't bother billing?

    I recently moved house and therefore initiated...
    5 Replies
    206 Views
  23. This really bugs me and really does not help the...

    Posted by MrSmart, 17-05-19
    This really bugs me and really does not help the struggling image of the smart meter rollout. I read the article some time ago and it is filled with holes, misinformation and scaremongering.

    For...
    31 Replies
    1,129 Views
  24. I probably should but don't know the rules on...

    Posted by MrSmart, 15-05-19
    Thread: View past bills
    I probably should but don't know the rules on holding statement information in an app but that would be a good idea rather than relying on them being emailed.

    I suspect this would require updates...
    10 Replies
    449 Views
  25. Hello there, The community can't help you with...

    Posted by MrSmart, 08-05-19
    Hello there,

    The community can't help you with this specific query, you'll need to message a member of the Pure Planet team. You can do this easily in the app by selecting Help and ask Wattbot to...
    1 Replies
    126 Views