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Type: Posts; User: Marc

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  1. Hey Jowl An update. Our smart team can see...

    Posted by Marc, 20-09-19
    Hey Jowl
    An update. Our smart team can see readings from your meter (smart for elec, manual only for gas) but there's a glitch affecting statements being sent out.
    So they've flagged this with our...
    5 Replies
    44 Views
  2. Hey guys Thanks for this feedback about Magnum....

    Posted by Marc, 20-09-19
    Hey guys
    Thanks for this feedback about Magnum.
    I've fed this back to our smart meters team. They've got a service review with Magnum early next week, and this issue of cancellations with short...
    3 Replies
    82 Views
  3. Climate change action day

    Posted by Marc, 20-09-19
    Anyone else taking part in the climate change action day today?

    Big crowds in Bath near Pure Planet HQ.

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    0 Replies
    14 Views
  4. Hey JennyR68 That's a great suggestion! Thank...

    Posted by Marc, 20-09-19
    Hey JennyR68
    That's a great suggestion! Thank you for this. :foldedhands:
    I've passed it on to our tech/product team.
    15 Replies
    823 Views
  5. Indeed woz Where in your sentence did you press...

    Posted by Marc, 20-09-19
    Indeed woz
    Where in your sentence did you press the 'enter' or 'return' key for the line break which didn't happen?
    20 Replies
    206 Views
  6. Natalie King, the Zero Hero who’s determined to cut down on plastic-wrapped veg

    Posted by Marc, 20-09-19
    2791

    Meet Natalie King, a Pure Planet Zero Hero who’s helping to protect our planet by cutting down on buying fruit and veg which comes wrapped in plastic.

    We’ve launched a new campaign to...
    0 Replies
    41 Views
  7. Hi Jowl I'm flagging this with the smart meter...

    Posted by Marc, 20-09-19
    Hi Jowl
    I'm flagging this with the smart meter team.
    You're a top member of our community and you've been so welcoming to other members here, we'd be gutted to see you go.
    But I totally get that...
    5 Replies
    44 Views
  8. Hi Dave541 Welcome to the community! Thanks for...

    Posted by Marc, 20-09-19
    Thread: Smart Meter
    Hi Dave541
    Welcome to the community! Thanks for posting.
    Check out the smart meters section in our FAQs.
    Should be helpful! :up:
    2 Replies
    31 Views
  9. Hi Ian31 First of all you'd need to arrange a...

    Posted by Marc, 18-09-19
    Hi Ian31
    First of all you'd need to arrange a gas safe engineer to carry out a maximum load test, to see if it's safe to downgrade it to a normal gas meter.
    Assuming it is, you'd then have to wait...
    104 Replies
    5,659 Views
  10. Thanks Ian31 Ah, mystery solved. You've got a...

    Posted by Marc, 18-09-19
    Thanks Ian31
    Ah, mystery solved. You've got a U16 gas meter. It's a commercial gas meter. Very rare to see these in domestic properties.
    Currently there are no smart meters for U16s.
    104 Replies
    5,659 Views
  11. What type of gas meter do you have Ian31 ?

    Posted by Marc, 18-09-19
    What type of gas meter do you have Ian31 ?
    104 Replies
    5,659 Views
  12. Hi tjdaz1 Check out this FAQ...

    Posted by Marc, 18-09-19
    Hi tjdaz1
    Check out this FAQ which has more info :up:
    22 Replies
    22,887 Views
  13. Poll: Here 'tis woz Reported by The Verge...

    Posted by Marc, 18-09-19
    Here 'tis woz
    Reported by The Verge.
    Looks like something to do with Nest which Google bought a while back. :confused:
    29 Replies
    749 Views
  14. I'm going to send you a DM about this Duppy :o

    Posted by Marc, 18-09-19
    I'm going to send you a DM about this Duppy :o
    8 Replies
    245 Views
  15. Why we’re disappointed at decision to delay adoption of 1st generation smart meters

    Posted by Marc, 18-09-19
    Hi everyone

    Energy suppliers have been given an update to the adoption of 1st generation smart meters to the upgraded 2nd generation network, and we want to share this with our Members here in...
    2 Replies
    149 Views
  16. Surrealist poetry always helps stephenrand ;)...

    Posted by Marc, 18-09-19
    Surrealist poetry always helps stephenrand ;)
    Did you spot 007?
    20 Replies
    206 Views
  17. Zero Hero - Pure Planet’s new campaign to celebrate our amazing Members

    Posted by Marc, 18-09-19
    Hi everyone

    We’ve launched a new campaign to celebrate our amazing Members for helping to get us closer to zero carbon emissions.

    Zero Hero is a celebration of all the ways you guys are helping...
    0 Replies
    149 Views
  18. 'Twas a summery Saturday morning in July, on the...

    Posted by Marc, 18-09-19
    'Twas a summery Saturday morning in July, on the road to Bristol.

    Gonna miss these floaty things in the sky

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    15 Replies
    309 Views
  19. Poll: This sounds really interesting AVGH Would love...

    Posted by Marc, 18-09-19
    This sounds really interesting AVGH
    Would love to hear more!
    Also, now that you've sold the i3 are you getting something else?
    29 Replies
    749 Views
  20. Now that is very handy Scubaseahorse Pure...

    Posted by Marc, 18-09-19
    Now that is very handy Scubaseahorse
    Pure harmony at Christmas then?
    11 Replies
    156 Views
  21. Good morning moy lewis Welcome to the community...

    Posted by Marc, 18-09-19
    Thread: meter readings
    Good morning moy lewis
    Welcome to the community :)
    Top tips from woz there!
    Hope it's helped.
    2 Replies
    45 Views
  22. Hi Hut4567 Sorry to hear this. I've checked it...

    Posted by Marc, 18-09-19
    Hi Hut4567
    Sorry to hear this. I've checked it out with our Member services team. They replied to your WattBot message:
    Direct Debit payments are requested around 3-5 working days before the...
    4 Replies
    62 Views
  23. Hi Thanks. Don't worry, a final invoice is just...

    Posted by Marc, 18-09-19
    Hi
    Thanks.
    Don't worry, a final invoice is just the final invoice for your own records. You're not being asked to pay again.
    I've checked this out with our Member services team. Your PP account is...
    1 Replies
    29 Views
  24. Poll: Now this is very interesting - the 'Fairphone' -...

    Posted by Marc, 18-09-19
    Now this is very interesting - the 'Fairphone' - which is ethically made, runs on Android and will last 5 years.
    You can even repair it yourself!
    It's got a great review in the Guardian.
    41 Replies
    1,645 Views
  25. That looks about right Bev Roughly the same...

    Posted by Marc, 18-09-19
    Thread: App problems
    That looks about right Bev
    Roughly the same proportions as the phone app.
    28 Replies
    857 Views