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Type: Posts; User: woz

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  1. hi Stephen I assumed the switch was cancelled by...

    Posted by woz, 22-08-19
    hi Stephen
    I assumed the switch was cancelled by Valerie (thinking about it the Bye! may just have been exactly that and no more), you may have a point. Hopefully @Nataly will see this tomorrow and...
    13 Replies
    90 Views
  2. hi gemma There was a bug for leavers which...

    Posted by woz, 22-08-19
    hi gemma

    There was a bug for leavers which prevented wattbot working so if it's not working now can you update the app and try again.
    when you used wattbot did you type message the team?
    I'm...
    2 Replies
    25 Views
  3. hi pete see reply to jen above, but to add if...

    Posted by woz, 22-08-19
    hi pete
    see reply to jen above, but to add if you've sent final readings you should only need the last statement you had to work out the bill as long as it had your balance on it.
    If you've deleted...
    5 Replies
    73 Views
  4. hi jen You should still be able to use...

    Posted by woz, 22-08-19
    hi jen

    You should still be able to use wattbot, if it doesn't work update the app, as this was a bug that's now fixed.
    Try it, if still no joy post back?
    (Don't forget to type message the team...
    5 Replies
    73 Views
  5. 1 Replies
    31 Views
  6. hi ascross this is a common issue PP are working...

    Posted by woz, 22-08-19
    Thread: SMETS2 Meters
    hi ascross
    this is a common issue PP are working on a fix, but in the meanwhile try restarting the IHD while close to the meter, it might work.
    1 Replies
    6 Views
  7. hi Tucker1 / Valerie I'm sorry you don't feel...

    Posted by woz, 22-08-19
    hi Tucker1 / Valerie
    I'm sorry you don't feel welcomed, all customers and potential customers should feel welcome, the majority of posters on here are polite and friendly, irrespective of the tone...
    13 Replies
    90 Views
  8. hi Mille ​you're welcome I'm sure it will be...

    Posted by woz, 22-08-19
    hi Mille
    ​you're welcome I'm sure it will be sorted.
    3 Replies
    42 Views
  9. hello Kat no problem, go to help in app or...

    Posted by woz, 22-08-19
    Thread: Bill
    hello Kat
    no problem, go to help in app or online, ask wattbot, type message the team ask for a dd review with the intention to clear your arrears and if you have a figure in mind it won't hurt to...
    2 Replies
    17 Views
  10. hi Paul and this if any use (assuming it...

    Posted by woz, 22-08-19
    Thread: IHD
    hi Paul
    and this if any use (assuming it attaches OK)
    2654
    3 Replies
    44 Views
  11. I'd forgotten all about it! ....want one.......

    Posted by woz, 22-08-19
    I'd forgotten all about it!
    ....want one....
    congrats to David, I'm jealous..
    5 Replies
    490 Views
  12. hi Brian Well spotted that your mpan was...

    Posted by woz, 22-08-19
    hi Brian
    Well spotted that your mpan was incorrect, that is very unusual, have you got related supplies (i.e. 2) by any chance?
    It isn't a webchat service, and nowhere does it say it is.
    For...
    3 Replies
    79 Views
  13. Poll: I shouldn't have made the poll time out, that was...

    Posted by woz, 22-08-19
    I shouldn't have made the poll time out, that was done because the offer was going to end...but it was extended.
    4 Replies
    135 Views
  14. Poll: That's probably because the Jammy dodgers have...

    Posted by woz, 22-08-19
    That's probably because the Jammy dodgers have stuck them together...:)
    11 Replies
    68 Views
  15. hi squidgy Do you have access to another email...

    Posted by woz, 22-08-19
    hi squidgy
    Do you have access to another email account?
    and
    ​Is your main email account a gmail account?
    3 Replies
    32 Views
  16. Poll: Who suggested it? Let's have names... Is the...

    Posted by woz, 21-08-19
    Who suggested it? Let's have names...

    Is the bread healthy enough? I hope it's sufficiently high in fibre and not over refined standard white bread.

    Some people may want milk on their porridge,...
    11 Replies
    68 Views
  17. Hi Mark Have a look at THIS...

    Posted by woz, 21-08-19
    Hi Mark
    Have a look at THIS
    ​I'm sad to say it was largely ignored.
    10 Replies
    237 Views
  18. hi Tucker ​I've added a further reply to your...

    Posted by woz, 21-08-19
    hi Tucker
    ​I've added a further reply to your original post HERE.< --link.
    Doubtless admin will want to merge your posts.
    13 Replies
    90 Views
  19. hi Tucker, If your switch is blocked it won't be...

    Posted by woz, 21-08-19
    hi Tucker, If your switch is blocked it won't be as a result of any automation at PP.
    Stephen has also replied to your post. If your switch is blocked you will need to deal with EDF, PP can't do...
    13 Replies
    90 Views
  20. hi Tucker1 Already answered HERE...

    Posted by woz, 21-08-19
    hi Tucker1
    Already answered HERE
    13 Replies
    90 Views
  21. Hi Sgp03 If you didn't complete the process then...

    Posted by woz, 21-08-19
    Thread: Cancel switch
    Hi Sgp03
    If you didn't complete the process then you haven't switched.
    I can't advise further as I don't know how far through the process you went.
    Have you downloaded the app or registered at...
    1 Replies
    16 Views
  22. hi Marchfield Have a read of THIS...

    Posted by woz, 21-08-19
    hi Marchfield
    Have a read of THIS
    also to say you can actually switch without knowing, PP will inform the supplier you don't have to and eventually a bill will find it's way to you from the...
    1 Replies
    18 Views
  23. Because that's the way the energy industry works,...

    Posted by woz, 21-08-19
    Because that's the way the energy industry works, not everyone is owed money and you have a very robust DD guarantee.
    10 Replies
    100 Views
  24. hi Berry There is no extra message during the...

    Posted by woz, 21-08-19
    hi Berry
    There is no extra message during the joining process.
    If you used the link then it should track, also your parents should get an update, but even if it doesn't track, (and that does happen...
    3 Replies
    42 Views
  25. hi Tucker1 This is a public community I flagged...

    Posted by woz, 21-08-19
    hi Tucker1
    This is a public community I flagged your post as it contains personal information.
    Have you read THIS ? (Ofgem)
    All you can do at this stage is join PP either using the app or online...
    13 Replies
    90 Views