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Type: Posts; User: woz

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  1. haha...I could write a book with mine.. but I'm...

    Posted by woz, 18-07-19
    Thread: Confessions...
    haha...I could write a book with mine..
    but I'm not going to...
    5 Replies
    43 Views
  2. Lovely! (really!) I'm envious that you could...

    Posted by woz, 18-07-19
    Thread: Poetry Corner
    Lovely! (really!)

    I'm envious that you could remember the first bit when you got to the end but that's a different thread.
    (You should have used a pen, it's very hard to write on a towel with a...
    6 Replies
    98 Views
  3. hi Letitia this is a public community thus it...

    Posted by woz, 18-07-19
    hi Letitia
    this is a public community thus it isn't advisable to post personal information on here (tel.no) I've flagged it for that reason.

    I have no doubt that someone from PP will contact you...
    7 Replies
    45 Views
  4. Post reads as follows: At present Pure Planet...

    Posted by woz, 18-07-19
    Post reads as follows:
    At present Pure Planet are showing as the incoming supplier for my property. Before Avro can apply to take over my supply, you company will need remove their application. Can...
    7 Replies
    45 Views
  5. I don't know if this is relevant, but my chart...

    Posted by woz, 18-07-19
    Thread: Usage data
    I don't know if this is relevant, but my chart isn't populated with months that haven't been yet, it ends at June as I would expect it to (I'm not interested in months that haven't happened yet...
    3 Replies
    22 Views
  6. hi LA1405 don't stress about estimated readings...

    Posted by woz, 17-07-19
    Thread: Meter readings.
    hi LA1405
    don't stress about estimated readings because as soon as you submit the real ones it corrects the statement, and unless the estimate was way way way out (which it won't ever be if you...
    3 Replies
    32 Views
  7. haha. You're not getting away with it that...

    Posted by woz, 17-07-19
    Thread: Confessions...
    haha. You're not getting away with it that easily....
    5 Replies
    43 Views
  8. hi jenlizmac1 Sadly the algorithm which decides...

    Posted by woz, 17-07-19
    hi jenlizmac1
    Sadly the algorithm which decides whether you get this message is worse than useless, I say this because in the unlikely event that you were to actually mistype your readings and get...
    2 Replies
    20 Views
  9. Send a DM (direct message) HERE...

    Posted by woz, 17-07-19
    Thread: Name
    Send a DM (direct message) HERE - little envelope top right to either marc or nataly.
    3 Replies
    30 Views
  10. Which one, community or account?

    Posted by woz, 17-07-19
    Thread: Name
    Which one, community or account?
    3 Replies
    30 Views
  11. I feel your pain...arghhhh...but it's not PP's...

    Posted by woz, 17-07-19
    I feel your pain...arghhhh...but it's not PP's fault, it's cover-all policies to apply individual circumstances that don't fit.
    ​(The computer says no)
    The fitting of the SM should depend on the...
    5 Replies
    216 Views
  12. hi jeako0505 if you're asking me, I'm neither a...

    Posted by woz, 17-07-19
    Thread: wattbot
    hi jeako0505 if you're asking me, I'm neither a Purple Planet employee nor a Pure Planet employee, just a customer. If you're asking Gray neither is he. (ignore the terseness of reply if that's why...
    5 Replies
    44 Views
  13. If the timing is done by a separate time switch...

    Posted by woz, 17-07-19
    If the timing is done by a separate time switch and not the meter then I can see no reason why a SMETS2 meter can't simply be substituted.
    I agree if the meter is actually doing the heater...
    4 Replies
    100 Views
  14. hi Webber There have been quite a few cases...

    Posted by woz, 17-07-19
    Thread: Usage
    hi Webber
    There have been quite a few cases where meters have been incorrectly configured with solar installs, so it's entirely possible.
    Have you been keeping records since the panels were...
    2 Replies
    28 Views
  15. hi Russell, and welcome. Are you on a smart...

    Posted by woz, 17-07-19
    hi Russell, and welcome.
    Are you on a smart phone or tablet?
    Firstly once logged in you will stay logged in unless you log out, you can close the app and re-open it without having to log in again,...
    2 Replies
    24 Views
  16. hi Steve1957 If it's using estimated readings...

    Posted by woz, 17-07-19
    Thread: Moved house....
    hi Steve1957
    If it's using estimated readings then it isn't a final bill (is my thought)
    Go to help ask wattbot, type message the team give all your details, email etc and ask there, someone will...
    1 Replies
    22 Views
  17. hi Jeako0505 as this is account specific it...

    Posted by woz, 17-07-19
    Thread: DD
    hi Jeako0505
    as this is account specific it can't be actioned through the public community.
    Go to help in the app or online (whichever you use) ask wattbot, type message the team and ask there....
    2 Replies
    28 Views
  18. hi Wicken2404 Welcome to the community. Advice...

    Posted by woz, 17-07-19
    Thread: Referred
    hi Wicken2404
    Welcome to the community. Advice is as other replies but to add...
    referrals track in the majority of cases, but if for some reason yours slips through the net you need not worry as...
    4 Replies
    46 Views
  19. hi myles not sure what's going on there, see...

    Posted by woz, 17-07-19
    hi myles
    not sure what's going on there, see other reply and..
    try logging out and back in, if that fails delete the app and re-install?
    btw
    ​you can't delay your switch once you start but you...
    7 Replies
    64 Views
  20. hi Jholding It takes 17 days to switch from when...

    Posted by woz, 17-07-19
    Thread: Holiday
    hi Jholding
    It takes 17 days to switch from when you start your switch. (Assuming all is well with postcodes/addresses/meter numbers etc. which it usually is)
    A couple of days before you switch you...
    1 Replies
    16 Views
  21. hi mylespenny Not sure why wattbot isn't...

    Posted by woz, 17-07-19
    Thread: Contact
    hi mylespenny
    Not sure why wattbot isn't working, did you type "message the team" and your question into wattbot? You should do that or you may only get bot responses. You will get a reply in a day....
    2 Replies
    19 Views
  22. Hi Mactonex Well here is your chance for...

    Posted by woz, 17-07-19
    Hi Mactonex
    Well here is your chance for revenge, feel free to recommend your own preferred tax dodging shyster, or give the voucher to a charity.
    ​Apologies Stephen, posted before I saw your reply.
    9 Replies
    219 Views
  23. hi JPWhite did you join through the app or via a...

    Posted by woz, 17-07-19
    hi JPWhite
    did you join through the app or via a comparison website? (If the latter in April you won't have joined, but that's changed since)
    Have you checked your email or wattbot for any messages...
    5 Replies
    113 Views
  24. hi SMM the new smets2 meters work on a different...

    Posted by woz, 17-07-19
    hi SMM
    the new smets2 meters work on a different frequency, so it's possible they could be OK at your location, BUT it's entirely down to the installer who will check before they install. It may be...
    5 Replies
    337 Views
  25. Hi Shanur uddin If you're within 14 days of the...

    Posted by woz, 17-07-19
    Thread: Cancellation
    Hi Shanur uddin
    If you're within 14 days of the day you switched you can cancel through app/online, if you've just switched in you can switch away to another provider 10 days after your switch in...
    6 Replies
    95 Views