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Type: Posts; User: woz

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  1. hi johnxholland you have described exactly the...

    Posted by woz, 24-06-19
    hi johnxholland
    you have described exactly the way it's supposed to work now, but for the fact you would prefer a variable direct debit. (But then there would be no need to keep a credit balance?)...
    39 Replies
    2,321 Views
  2. hi Carlbeer1986 your best bet is to ask the...

    Posted by woz, 24-06-19
    Thread: House move
    hi Carlbeer1986
    your best bet is to ask the current provider to swap the meter or change it to credit mode, then switch.
    2 Replies
    61 Views
  3. hi Sproehl I'm not sure I understand what you're...

    Posted by woz, 24-06-19
    hi Sproehl
    I'm not sure I understand what you're saying, does the June statement have any ACTUAL readings on it? If it does these will have corrected the estimated ones? Are you saying that the it's...
    2 Replies
    41 Views
  4. More a case of what's made me unhappy, new second...

    Posted by woz, 24-06-19
    More a case of what's made me unhappy, new second hand laptop with Windows 10, I'm about 5% migrated from the clunkomat and it's taken days so far to set it up. Every time I change a setting I hit...
    450 Replies
    25,866 Views
  5. hi LisaJV I remember reading that some sort of...

    Posted by woz, 24-06-19
    Thread: Compare usage
    hi LisaJV
    I remember reading that some sort of historical view is under consideration and/or in development.
    I'd be happy with a scrollable bar chart...I'm not sure £ is very useful though, kWh is...
    2 Replies
    53 Views
  6. me too (theory), and I'd like to see an...

    Posted by woz, 24-06-19
    me too (theory), and I'd like to see an app/desktop choice on mobile devices, but not hopeful...
    ​Gray is your Chrome synced between devices?
    30 Replies
    641 Views
  7. Poll: haha..I said you knew who you were! 1.75 lines...

    Posted by woz, 24-06-19
    haha..I said you knew who you were! 1.75 lines left - goforit!
    15 Replies
    196 Views
  8. Poll: Quality reply Oak!

    Posted by woz, 24-06-19
    Quality reply Oak!
    15 Replies
    196 Views
  9. hi Fed up of app not working (great name by the...

    Posted by woz, 23-06-19
    hi Fed up of app not working (great name by the way)

    Sorry to hear that you just can't make anything at all work.
    These people don't want unhappy customers or unhappy potential customers!
    Do...
    5 Replies
    81 Views
  10. hi Houghy you can't or should not be able to...

    Posted by woz, 23-06-19
    Thread: Card meter
    hi Houghy
    you can't or should not be able to switch to PP with a prepay meter, you'll have to have it converted to credit mode by your present supplier.
    Part of the switch process asks if you have...
    1 Replies
    25 Views
  11. Look into my eyes...my eyes...my eyes... ...

    Posted by woz, 23-06-19
    Look into my eyes...my eyes...my eyes...

    https://www.youtube.com/watch?v=_aZ2bdnG97A
    11 Replies
    155 Views
  12. haha I wasn't trying to be a smartalec, I knew...

    Posted by woz, 23-06-19
    Thread: In credit
    haha I wasn't trying to be a smartalec, I knew that, but then so was mine!...
    12 Replies
    212 Views
  13. hi asp75 you were previously advised on how to...

    Posted by woz, 23-06-19
    hi asp75
    you were previously advised on how to contact PP, go to help in the app, or online now, ask wattbot, type message the team" and ask for someone to come out to fix your meter. Have you done...
    11 Replies
    155 Views
  14. hi Jambophoto That's a very substantial...

    Posted by woz, 22-06-19
    Thread: In credit
    hi Jambophoto
    That's a very substantial underpayment of over £100 a month so clearly something is very wrong, either with the annual quote or the statement or your usage.

    Do you want the...
    12 Replies
    212 Views
  15. It indicates underpayment by more than £90,...

    Posted by woz, 22-06-19
    Thread: In credit
    It indicates underpayment by more than £90, probably over £100 as the a/c should be 1 ave. payment in credit
    12 Replies
    212 Views
  16. hi MrSmart Do you have any figures for...

    Posted by woz, 22-06-19
    Thread: Smart meter
    hi MrSmart
    Do you have any figures for unsuccessful installations caused by comms issues? Is anyone tracking these?
    (Freedom of information request to the DCC perhaps)
    Disclaimer
    I'm cynical,...
    3 Replies
    57 Views
  17. hi Helen Have you had any emails at all ever,...

    Posted by woz, 22-06-19
    Thread: Bill
    hi Helen
    Have you had any emails at all ever, from Pure Planet?
    What date did you switch to Pure Planet?
    3 Replies
    60 Views
  18. ha...You need a variac... I always wanted one but...

    Posted by woz, 22-06-19
    Thread: Internal Relay
    ha...You need a variac... I always wanted one but could never justify it.
    Re the fluoros, interesting I never thought of that being a problem but I don't think the capacitor is causing the problem,...
    7 Replies
    133 Views
  19. hi Alan I'm a bit confused by your post, unless...

    Posted by woz, 22-06-19
    hi Alan
    I'm a bit confused by your post, unless there is something wrong with your app (and by the way you can now log in on a PC and submit readings from there) you should be able to submit 5...
    1 Replies
    32 Views
  20. hi Tel When you say "it's costing you" do you...

    Posted by woz, 22-06-19
    Thread: Cost
    hi Tel
    When you say "it's costing you" do you mean your direct debit or your usage or both?

    It's very hard to help without much more detail! To help us help you we need more information as to why...
    2 Replies
    45 Views
  21. hi Babba ​What happens if you rotate the device...

    Posted by woz, 22-06-19
    Thread: Screen
    hi Babba
    ​What happens if you rotate the device and view in landscape?
    5 Replies
    59 Views
  22. hi alan if you did go through the sign up...

    Posted by woz, 22-06-19
    hi alan
    if you did go through the sign up process your app will update with a progress report. If it is doing then it's possible but unlikely that there may have been some sort of glitch during sign...
    3 Replies
    64 Views
  23. Nice to hear about you Angela. Look after that...

    Posted by woz, 22-06-19
    Nice to hear about you Angela. Look after that husband, if he's doing the housework!
    Handy hint for him (look away now Angela) if you do it badly you won't get asked again!
    The shame of it...I had...
    9 Replies
    165 Views
  24. hi EricFG, welcome to the community. May I ask...

    Posted by woz, 22-06-19
    hi EricFG, welcome to the community.
    May I ask how long you've been with PP? It matters because it does take a while to know if your payments are on track for what you are using. Also it takes a few...
    3 Replies
    75 Views
  25. hi fish12 as said by G Strutt and to add, my...

    Posted by woz, 22-06-19
    hi fish12
    as said by G Strutt and to add, my advice is although there are companies that offer such services avoid them like the plague.

    Here's what I think you should do

    1.When you get the...
    3 Replies
    62 Views