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Type: Posts; User: stephenrand

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  1. Hi there Hope you're statements started arriving...

    Posted by stephenrand, 23-10-19
    Hi there
    Hope you're statements started arriving ok after you posted last time...

    The whole system is based on taking your direct debit in advance of your usage - that's why you get a statement,...
    1 Replies
    12 Views
  2. Hi Paul Welcome to the Pure Planet community!...

    Posted by stephenrand, 23-10-19
    Hi Paul
    Welcome to the Pure Planet community!
    https://community.purepla.net/content/310-how-add-name-my-account#ckb_start
    hope that helps
    ​​​​​​​Stephen
    1 Replies
    14 Views
  3. Glad I've read this, thought something had gone...

    Posted by stephenrand, 23-10-19
    Glad I've read this, thought something had gone wrong with my phone!!
    1 Replies
    57 Views
  4. Hi there Welcome to the Pure Planet community! ...

    Posted by stephenrand, 23-10-19
    Hi there
    Welcome to the Pure Planet community!

    I think - and others will chip in if I'm wrong - you will need to set up two accounts, one for each property, and that will mean using a second...
    2 Replies
    12 Views
  5. You'll find lots of Pure Planet customers willing...

    Posted by stephenrand, 23-10-19
    Thread: Tariff
    You'll find lots of Pure Planet customers willing to discuss it!
    I think you can set MSE to include or not include cashback. In my case that's why their Pure Planet quote is cheaper than my actual...
    1 Replies
    31 Views
  6. ​​​​​​​I'm pretty sure it does

    Posted by stephenrand, 23-10-19
    ​​​​​​​I'm pretty sure it does
    5 Replies
    61 Views
  7. Just for clarification, have you phoned Magnum...

    Posted by stephenrand, 22-10-19
    Just for clarification, have you phoned Magnum (number given in the thread responding to your last post) or contacted the Pure Planet team as indicated in that thread, by typing message the team in...
    1 Replies
    26 Views
  8. https://community.purepla.net/content/272-have-sme...

    Posted by stephenrand, 22-10-19
    https://community.purepla.net/content/272-have-smets2-smart-meter-pure-planet#ckb_start

    Apologies that my initial response wasn't 100% accurate.

    A recent survey: A third of households (33%)...
    5 Replies
    61 Views
  9. Obviously you are entitled to cancel, but it's...

    Posted by stephenrand, 22-10-19
    Obviously you are entitled to cancel, but it's worth emphasising what woz said earlier this evening - there is no hike in your bill in the winter months, you pay more of your annual costs in the...
    4 Replies
    101 Views
  10. Others will have suggestions - mine would be a)...

    Posted by stephenrand, 22-10-19
    Thread: app
    Others will have suggestions - mine would be a) to uninstall and reinstall the app or b) try the website www.purepla.net
    Stephen
    1 Replies
    25 Views
  11. Well! Something is going on... Might be worth...

    Posted by stephenrand, 22-10-19
    Well! Something is going on... Might be worth thinking it through rather than over-reacting?
    First, your bill has not gone up, your direct debit has. Ultimately you only pay for what you use - and...
    2 Replies
    38 Views
  12. Angelabikerbabe is absolutely right! You can...

    Posted by stephenrand, 22-10-19
    Thread: Direct debit
    Angelabikerbabe is absolutely right! You can query it... (you can always communicate with someone at Pure Planet, just not on the phone) but your figures look pretty similar to mine. I'm in credit at...
    2 Replies
    33 Views
  13. Hi there, welcome to the community! Do you mean...

    Posted by stephenrand, 22-10-19
    Thread: Paying 2 bills
    Hi there, welcome to the community! Do you mean you are paying your old supplier and your new supplier after your switch? That's fairly common if you are paying both by direct debit, because it can...
    1 Replies
    26 Views
  14. You must have had a reason for asking this!...

    Posted by stephenrand, 22-10-19
    Thread: Direct debit
    You must have had a reason for asking this! Everyone's had an increased direct debit this month, so most would be happy to see a reduction.

    Just wondering if Pure Planet sent you an email...
    3 Replies
    27 Views
  15. Just to add to the excellent reply from Woz, if...

    Posted by stephenrand, 22-10-19
    Just to add to the excellent reply from Woz, if you click on the three little bars top right hand corner when you open the app, and then choose Billing and payments, you will find out what your...
    2 Replies
    27 Views
  16. Whoops, bit of a mistake! You will have to...

    Posted by stephenrand, 22-10-19
    Whoops, bit of a mistake!

    You will have to open the app, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' in the question box and then...
    2 Replies
    46 Views
  17. Latest news (from Telegraph)

    Posted by stephenrand, 22-10-19
    Hallelujah! You'll finally be able to demand a fix for your 'dumb' smart meter this Christmas

    Households whose smart meters went "dumb” after a switch of supplier can request it to be fixed – but...
    0 Replies
    19 Views
  18. Hi there I can imagine it's all very...

    Posted by stephenrand, 22-10-19
    Hi there
    I can imagine it's all very frustrating, and presumably you have been sending manual readings since the smart meter was installed.
    But if you switch away from Pure Planet it won't make...
    27 Replies
    2,162 Views
  19. https://community.purepla.net/content/140-How-do-I...

    Posted by stephenrand, 22-10-19
    https://community.purepla.net/content/140-How-do-I-add-someone-to-the-Priority-Services-Register-(PSR)#ckb_start
    2 Replies
    33 Views
  20. Did you act on the advice given in response to...

    Posted by stephenrand, 22-10-19
    Thread: New meter
    Did you act on the advice given in response to your first post? If so, how did you get on?

    This might give you more info...
    3 Replies
    53 Views
  21. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 22-10-19
    Hi there
    As this is your first post, welcome to the Pure Planet community!
    You've read the posts correctly - but it's not Pure Planet's problem, it's industry-wide. My understanding is that you can...
    5 Replies
    61 Views
  22. Hi there I'm not meaning to be judgemental, but...

    Posted by stephenrand, 21-10-19
    Hi there
    I'm not meaning to be judgemental, but it's interesting you have made public your "complaint" about Pure Planet not checking your account - my understanding is that one advantage of getting...
    3 Replies
    51 Views
  23. Hi there Pereter has already said in this thread...

    Posted by stephenrand, 21-10-19
    Hi there
    Pereter has already said in this thread "5 bedroom c 2,600 sq ft house)."
    Easy to miss!
    Stephen
    17 Replies
    190 Views
  24. Don't worry about the message that your reading...

    Posted by stephenrand, 21-10-19
    Don't worry about the message that your reading is low - many people get it, it's generated by an algorithm that is not all that helpful, though it does prompt me to double check I've read the meter...
    7 Replies
    105 Views
  25. Make sure you are logged in. Click on the three...

    Posted by stephenrand, 21-10-19
    Make sure you are logged in. Click on the three little bars top right hand corner, select Help, then choose Wattbot. Put 'message the team' in the question box and then explain the problem. They...
    3 Replies
    152 Views