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Type: Posts; User: Gray4276

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  1. Hi mary00000000, You are NOT being...

    Posted by Gray4276, 20-11-19
    Hi mary00000000,

    You are NOT being conned........

    It is an industry standard that when someone moves into a property, thet are a DEEMED CUSTOMER of the energy supplier to the property.

    You...
    5 Replies
    258 Views
  2. Hi Tony77, Don't worry yourself.......loads of...

    Posted by Gray4276, 19-11-19
    Thread: Overcharging
    Hi Tony77,

    Don't worry yourself.......loads of people have made that mistake in the past.

    If you download your latest statement.......the calculation for converting your m3 gas figure is...
    5 Replies
    60 Views
  3. Hi Tony77, ​​​​​​​I think that you need to do...

    Posted by Gray4276, 19-11-19
    Thread: Overcharging
    Hi Tony77,

    ​​​​​​​I think that you need to do as Duppy has suggested.......My reasoning is that your gas figure of 1101 appears(to me) to be in m3 and not in kWh.......this figure of 1101 if...
    5 Replies
    60 Views
  4. Hi @MinnieBarker...

    Posted by Gray4276, 18-11-19
    Hi @MinnieBarker,

    I completely agree with the advice that @stephenrand has given you
    As you said......you have only just joined PP.....you must resist the temptation to request a refund at such...
    2 Replies
    50 Views
  5. Hi @wrightdavidg...

    Posted by Gray4276, 18-11-19
    Hi @wrightdavidg,

    As @stephenrand pointed out......I don't think you have contacted PP via the "correct" procedure.

    There is information on "how to contact PP" contained within the Community...
    3 Replies
    61 Views
  6. PP will show all relevant figures in your account...

    Posted by Gray4276, 18-11-19
    PP will show all relevant figures in your account history......Remember that you should submit all the figures before ​​​​​​​the decimal point on your meter.
    1 Replies
    29 Views
  7. 16 Replies
    1,075 Views
  8. Hi Fordybee, Great feedback to stephenrand's...

    Posted by Gray4276, 16-11-19
    Hi Fordybee,

    Great feedback to stephenrand's helpful response 👏👍👌

    If only more people acknowledged fellow Community Forum members who take their own time to try and assist. 🙏🤔🤝😟
    21 Replies
    1,968 Views
  9. Hey Jowl, " Hang on, I thought there was a...

    Posted by Gray4276, 16-11-19
    Thread: Pure Planet
    Hey Jowl,



    " Hang on, I thought there was a PP rule that the first post (and sometimes only) post should be a moan?! "


    ​​​​​​​Well pointed out @Jowl .........👌💪😀😎🤗🤡👏👍
    6 Replies
    76 Views
  10. Hey Stephen, Looks like you're still having...

    Posted by Gray4276, 16-11-19
    Hey Stephen,

    Looks like you're still having text editor issues......the link in your post doesnt work☹️
    8 Replies
    136 Views
  11. Hi skip67, And a very warm welcome to the...

    Posted by Gray4276, 16-11-19
    Thread: Pure Planet
    Hi skip67,

    And a very warm welcome to the Community Forum for PP customers👍👏😎

    Can I just say that it is reassuringly refreshing to read a really positive first post.
    ​​​​​​​It's great to read...
    6 Replies
    76 Views
  12. Hi haseebkayani, If you've entered as per @Bev...

    Posted by Gray4276, 16-11-19
    Hi haseebkayani,

    If you've entered as per @Bev's post.......then I'm afraid to say you've got them the wrong way round ☹️

    Please read my earlier post with your previous screenshot........🙏
    5 Replies
    66 Views
  13. ​​​​​ Hi again @haseebkayani...

    Posted by Gray4276, 16-11-19
    ​​​​​

    Hi again @haseebkayani

    In your previous post of 9/11/19 you included a screenshot of your App meter readings..... This screenshot actually shows which reading is day and which is night. ...
    5 Replies
    66 Views
  14. JT, Thanks for your suggestions......I'll...

    Posted by Gray4276, 15-11-19
    JT,

    Thanks for your suggestions......I'll weigh up both options and decide which one is more appropriate.🤔👏😎 (64)
    31 Replies
    261 Views
  15. Hey Nataly, Where is the image from....??🤔 ...

    Posted by Gray4276, 15-11-19
    Hey Nataly,

    Where is the image from....??🤔

    ​​​​​​​I can't see it in my App........or am I missing something obvious ??🤔☹️
    603 Replies
    45,713 Views
  16. Hi @Wingraham...

    Posted by Gray4276, 15-11-19
    Thread: Account no
    Hi @Wingraham,

    I sincerely apologise if you thought I was being nosey......that really wasn't my intention.🤔

    I was purely trying to offer assistance, as there was a possibility that we (the...
    5 Replies
    101 Views
  17. Hey Deedee1, ​​​​​​​Why are you not able to...

    Posted by Gray4276, 15-11-19
    Hey Deedee1,

    ​​​​​​​Why are you not able to use the App.....can we help you with this ??🤔
    3 Replies
    40 Views
  18. Hi stevemacdonald, Try using this link...........

    Posted by Gray4276, 15-11-19
    Thread: meter readings
    Hi stevemacdonald,

    Try using this link........

    ​​​​​​​https://community.purepla.net/content/238-Send-pure-planet-meter-reading#ckb_start
    1 Replies
    29 Views
  19. Hi Tennisboy, As this is your first post on...

    Posted by Gray4276, 15-11-19
    Hi Tennisboy,

    As this is your first post on the Community Forum for PP customers...Welcome👏

    I would like to point out that there is LOADS of information regarding the issues surrounding the...
    17 Replies
    1,581 Views
  20. Hi David, Who is Mr Alliott ??🤔 ​​​​​​​You...

    Posted by Gray4276, 15-11-19
    Hi David,

    Who is Mr Alliott ??🤔

    ​​​​​​​You are communicating with Community Forum members (PP customers) and not directly with PP.

    ​​​​​​​Can you supply a little more information and maybe a...
    9 Replies
    489 Views
  21. Hi Janet, The PP "digital system" does...

    Posted by Gray4276, 14-11-19
    Thread: several issues
    Hi Janet,

    The PP "digital system" does work......but not everybody gets on with it.
    12 Replies
    136 Views
  22. HI Trupti, I don't think that you have been...

    Posted by Gray4276, 14-11-19
    Thread: High Bill
    HI Trupti,

    I don't think that you have been contacting PP correctly, as commented by Duppy and Stephen.

    Can I suggest that you try the "search engine" provided on the homepage of the...
    8 Replies
    141 Views
  23. Hi Davee, You can see your previous PP meter...

    Posted by Gray4276, 14-11-19
    Thread: Meter readings
    Hi Davee,

    You can see your previous PP meter readings in your App.
    ​​​​​​​Obviously you can't view your old meter readings from a previous energy supplier.
    2 Replies
    54 Views
  24. Hi Destiny, So sorry that you have decided...

    Posted by Gray4276, 14-11-19
    Thread: several issues
    Hi Destiny,

    So sorry that you have decided that PP is not for you.
    You have experienced "contact" issues.... many people do have problems with contacting PP, but this is usually overcome, when...
    12 Replies
    136 Views
  25. Hey Digger, If you had typed "account number"...

    Posted by Gray4276, 14-11-19
    Thread: Account number
    Hey Digger,

    If you had typed "account number" into the search engine above your post...then you would have found this....

    Link.......https://community.purepla.net/members/33071-Wingraham
    ...
    2 Replies
    39 Views