Type: Posts; User: MrSmart
Posted by MrSmart, 29-10-19
The original switch is likely to be dead and buried but you can just set up a new one with Pure directly by getting a quote through their website (probably easier and quicker!)2 Replies132 Views
Posted by MrSmart, 29-10-19
you'll be best asking Wattbot to message the team so that you get someone from the Pure Planet team to look into it for you (this forum is made up of PP customers who will help where...9 Replies261 Views
Posted by MrSmart, 22-09-19Thread: Leaving Pure Planet
This will most definitely be because there's a debt on the account and that will be likely due to the fact you haven't told them you've moved in.
You cannot 'stop' the...2 Replies226 Views
Posted by MrSmart, 22-09-19
That's strange that they didn't install it at the same time as the meters - did they say why? Maybe the engineer didn't have any left in his van.
You could try giving Magnum a call and...3 Replies210 Views
It depends on what version of smart meter you have Nige B - if it's a SMETS2 then PP should be getting readings from it unless there are other issues (and as woz says there are still kinks being...3 Replies179 Views
Thread: Debit O
This is a community forum where PP members will try to help as best they can but to contact the PP team directly you're best going to the app, selecting help and asking Wattbot "message...2 Replies109 Views
Thread: SMETS2 meter
Yes they will work but it might take some time. The thing that concerns me is you say they've just been installed - how recently? There might be a delay in PP receiving the accurate meter details if...3 Replies165 Views
Posted by MrSmart, 04-09-19Thread: Book worms! 📒📕📗📚📙📘
Hey book lovers!
Can't say I'm that much of a reader but I have a couple of favourites that I read every couple of years and I try and read a bit when I'm travelling around on trains and stuff.
...57 Replies5,693 Views
Posted by MrSmart, 02-09-19
Oh I would absolutely love a Tesla Jon1 but 1. I've got no idea how on earth you would even buy one; do they have showrooms?? and 2. Struggling to find out how much they actually are! A LOT I'm...32 Replies6,259 Views
Posted by MrSmart, 30-08-19Thread: Smart Meter
Hi there GeorgeRB91 and welcome!
Have you just had the smart meters fitted by Magnum/Pure Planet? If so, give it a couple of days as there are some things in the background that need to be...1 Replies643 Views
Posted by MrSmart, 30-08-19
Hi woz I'm on PCP with Kia and have been for years and years. I just go back every 2 years and get a new one. Leasing is bad for me because I do so many business miles travelling around the country...32 Replies6,259 Views
So Ill probably be in the market for new car in a few months when I speak to Kia about my current deal (diesel Sportage) and wondering whether now is the time to go electric.
1. I...32 Replies6,259 Views
Thread: Failed at the first hurdle
Doesn't happen all too often but it does depend where you are in the country and note that smart meter networks and phone networks are different things (in the North anyway). Telefonica is...4 Replies843 Views
Thread: High electric bill
Whenever you're concerned with a bill youve had the very first thing you should do is check the readings that have been used as X Driver says. If theyve been estimated and they're higher...2 Replies227 Views
Posted by MrSmart, 28-08-19Thread: Smart meters
Hi there Mel,
Not much to go on with your message but I assume you mean installation of SMETS2 meters? There are plenty of stickied threads at the top of this forum to outline PPs plan for the...2 Replies709 Views
Yes, it does work when switching supplier the problem is that some suppliers aren't ready but are working on it.
What should happen isn't set in stone. The only thing that is is for the losing...8 Replies722 Views
I believe there was an issue at Pure HQ in the past few days which has prevented new members from completing their switch. There is an app update going live today (tomorrow for iOS...2 Replies224 Views
Thanks woz for bringing in the experts :)
You're right, SMETS2 meters are designed to be fully inter operable with all domestic UK suppliers. All UK suppliers were mandated to be DCC Users by...8 Replies722 Views
Posted by MrSmart, 27-06-19
PP will be able to take over and control your SMETS2 meter already installed by SP.
Being a live DCC user PP are connected to DCC and actively installing their own, via their pilot...11 Replies520 Views
Posted by MrSmart, 26-06-19Thread: Smart meter
I think it's just communications errors for the most part. There has been extensive testing throughout this whole project but as with anything wireless the signal can be affected by anything (Wifi,...5 Replies473 Views
Posted by MrSmart, 26-06-19
Update for you on my installation.
The advice to check how far away the IHD and the meters are from each other and also whether there are any thick walls between them is definitely worth noting. My...30 Replies5,103 Views
Posted by MrSmart, 22-06-19
Sorry to hear that the installation took some time, it is generally taking a couple of hours at least per install at present but the industry is working hard to bring the error rate down...10 Replies741 Views
Posted by MrSmart, 22-06-19Thread: Smart meter
I'm in the same boat, except mine isn't showing any data any longer - it was displaying gas for a day or two but not anymore. Unfortunately there is a problem with IHDs across the industry...5 Replies473 Views
Posted by MrSmart, 16-06-19Thread: My Smart Meter Installation
Thanks Duppy, tried that a couple of times but now it seems it can't connect to either the elec or the gas...
I'll send a message to the team for them to look into it.4 Replies427 Views
Posted by MrSmart, 15-06-19Thread: My tariff
There is! It's part of the SEC (Smart Energy Code) which is a stunning read (2000 pages) if you have the time. It's available on the SECAS website under The DCC User Interface Specification (DUIS)....15 Replies1,106 Views