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Type: Posts; User: Gray4276

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  1. You are correct I neither work for nor represent...

    Posted by Gray4276, 13-11-19
    You are correct I neither work for nor represent PP......I am simply a PP customer.....like you are (at the moment)

    Apologies if you don't like my tone......I could make a comment on your tone and...
    26 Replies
    122 Views
  2. Hi jonathantarrant, ​​​​​​​Sorted yet ??🤔

    Posted by Gray4276, 13-11-19
    Thread: meter readings
    Hi jonathantarrant,

    ​​​​​​​Sorted yet ??🤔
    7 Replies
    72 Views
  3. Hi jelockwood, I can see the benefits of...

    Posted by Gray4276, 13-11-19
    Hi jelockwood,

    I can see the benefits of this......all good as far as I'm concerned👏

    However, due to the massive amount of issues with the installation of the SMETS2 meters, that is being...
    3 Replies
    267 Views
  4. Hey John, I have just spent quite a bit of my...

    Posted by Gray4276, 12-11-19
    Hey John,

    I have just spent quite a bit of my own time responding to your other thread "A shambles of a company" regarding PP apparently ripping you off.....and now having read your style of...
    26 Replies
    122 Views
  5. Hey Marc & Duppy, Thanks for the info and the...

    Posted by Gray4276, 12-11-19
    Hey Marc & Duppy,

    Thanks for the info and the "walk through" to sorting out my issue with the downloadable statements via the App 👏

    All sorted now 👍👌💪😎

    Well done Marc and the PP Team.....I...
    16 Replies
    199 Views
  6. Welcome to the Community Forum for PP customers...

    Posted by Gray4276, 12-11-19
    Thread: Account no
    Welcome to the Community Forum for PP customers @Wingraham

    I've checked all my correspondence from PP..... and I can't find my account No. either.

    ​​​​​​​Just curious......What do you need...
    2 Replies
    39 Views
  7. Hey Marc, ​​​​​​​I think that you are (both)...

    Posted by Gray4276, 12-11-19
    Hey Marc,

    ​​​​​​​I think that you are (both) spot on... my tablet is on charge atm.... I'll reconfigure it later.... Cheers 🍺😉
    16 Replies
    199 Views
  8. Wow ​​​​​​​You should send a copy of this post...

    Posted by Gray4276, 12-11-19
    Wow

    ​​​​​​​You should send a copy of this post directly to all the people who only complain about PP
    8 Replies
    84 Views
  9. Hey Duppy, I'm a bit confused by it TBH ...

    Posted by Gray4276, 12-11-19
    Hey Duppy,

    I'm a bit confused by it TBH

    The only problem is the downloadable App version of the statement......the email attached pdf is opened.... no problem.

    ​​​​​​​Gonna wait for a PP...
    16 Replies
    199 Views
  10. Hey Marc, Asus tablet Android version 7.0 ...

    Posted by Gray4276, 12-11-19
    Hey Marc,

    Asus tablet Android version 7.0

    Marc.....please note that I can open the pdf attachment sent with the statement email 👌.....but I cannot open the downloadable version from the App🤔
    ...
    16 Replies
    199 Views
  11. ​​​​​​​

    Posted by Gray4276, 11-11-19
    Thread: Smart meter
    ​​​​​​​
    3 Replies
    56 Views
  12. Hi Jeaorge08, Obviously, you have access to...

    Posted by Gray4276, 11-11-19
    Thread: Smart meter
    Hi Jeaorge08,

    Obviously, you have access to the Community Forum........So, why don't you look through the "STUFF" available from the Community Forum homepage......you could even try the "SEARCH...
    3 Replies
    56 Views
  13. I use Gmail.......and I never had problems with...

    Posted by Gray4276, 11-11-19
    Thread: Loggin In
    I use Gmail.......and I never had problems with email downloads

    ​​​​​​​However, as I said previously, I now stay logged in to the App, and simply "close" the App when I've finished. When opening...
    9 Replies
    265 Views
  14. Hey Silverfox156, First post to the Community...

    Posted by Gray4276, 11-11-19
    Thread: Smart Meter
    Hey Silverfox156,

    First post to the Community Forum........Welcome !!

    Firstly......Have you read any of the "stuff" on the Forum regarding Smart Meters.....??🤔

    Secondly......Have you...
    3 Replies
    45 Views
  15. Hi Raja, I am so pleased that this has been...

    Posted by Gray4276, 11-11-19
    Hi Raja,

    I am so pleased that this has been resolved successfully, and that you are happy with the outcome that you received

    To quote you "Happy to say all resolved thanks community" ..........
    22 Replies
    309 Views
  16. Hey Marc, I have the App on two...

    Posted by Gray4276, 11-11-19
    Hey Marc,

    I have the App on two devices.......I can open the statement pdf attachment contained within the statement email......no problems.👌

    However on my Asus tablet......I am unable to...
    16 Replies
    199 Views
  17. Hey @Carew76pp...

    Posted by Gray4276, 11-11-19
    Hey @Carew76pp,

    You have received a response from @stephenrand regarding how to contact PP directly about your issue. @stephenrand also included details of the timescales involved with your switch...
    4 Replies
    41 Views
  18. Hi mitchellaj, Did you incorrectly submit the...

    Posted by Gray4276, 11-11-19
    Hi mitchellaj,

    Did you incorrectly submit the wrong readings.....or is the mistake at the PP end??🤔

    You can submit a new (correct) reading today. I would however then check on your App that...
    2 Replies
    34 Views
  19. ​​​​​​​Onwards and upwards......🚀

    Posted by Gray4276, 11-11-19
    ​​​​​​​Onwards and upwards......🚀
    16 Replies
    199 Views
  20. The only real flaw that stands out like a sore...

    Posted by Gray4276, 11-11-19
    The only real flaw that stands out like a sore thumb (to me) is that......you have absolutely no "guarantee" that your "new" SMETS2 will work when you re-switch suppliers. As you said the Smart Meter...
    3 Replies
    33 Views
  21. Hey Raja, It is definitely NOT appropriate to...

    Posted by Gray4276, 11-11-19
    Hey Raja,

    It is definitely NOT appropriate to complain to the energy regulator.....at this point.....because the situation has not been rectified.

    However....as you know Marc (PP Community...
    22 Replies
    309 Views
  22. Hey @Gwyndy...

    Posted by Gray4276, 09-11-19
    Hey @Gwyndy

    What about the "Opening Readings" for 17/11/18 .....and the "Actual Readings" for 8/11/19....these are both confirmed readings.

    These are the "confirmed readings" that I used in my...
    22 Replies
    309 Views
  23. Hi haseebkayani, I agree there seems to be...

    Posted by Gray4276, 09-11-19
    Hi haseebkayani,

    I agree there seems to be something wrong with the calculations for the cost of your usage. (PLEASE READ MY CAVEAT BELOW)

    (I don't know if there is a different method for...
    22 Replies
    309 Views
  24. ​​​​​​​As Duppy said check your...

    Posted by Gray4276, 08-11-19
    ​​​​​​​As Duppy said check your emails.....statement sent every month as a pdf attachment.
    4 Replies
    53 Views
  25. Hi pplanetsophie38, " dont seem to be able to...

    Posted by Gray4276, 08-11-19
    Hi pplanetsophie38,

    " dont seem to be able to find out about daily useage, finding this web site very hard to use. "

    I stand to be corrected on this......but I'm pretty sure that the...
    2 Replies
    29 Views