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Type: Posts; User: woz

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  1. LOL!

    Posted by woz, 20-09-19
    LOL!
    11 Replies
    135 Views
  2. hi Holly PP don't have call centres....

    Posted by woz, 20-09-19
    hi Holly
    PP don't have call centres. Communication to the team is via wattbot.
    (unless it's an emergency which this isn't)

    you may not get a reply instantly, but if you log in, go to wattbot,...
    1 Replies
    11 Views
  3. hi Sally just submit readings in the normal way...

    Posted by woz, 20-09-19
    hi Sally
    just submit readings in the normal way now (and again when you get the reminder) and your statement balance will correct.
    If you go to help, ask wattbot, type message the team, and explain...
    1 Replies
    10 Views
  4. Hi Leanne ha! you're in good company here if you...

    Posted by woz, 20-09-19
    Hi Leanne
    ha! you're in good company here if you like cats! Welcome to the community.
    Have a look here
    https://community.purepla.net/threads/4306-Pure-Planet-pets-photos
    97 Replies
    39,848 Views
  5. yes,it depends, they aim to do it as quickly as...

    Posted by woz, 20-09-19
    yes,it depends, they aim to do it as quickly as possible but sometimes there are delays depending on where you moved to.
    3 Replies
    20 Views
  6. hi Muhammad You can change the bank details in...

    Posted by woz, 20-09-19
    hi Muhammad
    You can change the bank details in the app or online under Balance and Payments tab, direct debit details, and you can certainly add son's name as described below but I'm unsure if...
    1 Replies
    13 Views
  7. hi marc look at first post in this thread. It...

    Posted by woz, 20-09-19
    hi marc
    look at first post in this thread.
    It happens if I put one line break in on my pc chrome up to date win10 also.
    If I put 2 line breaks in its ok.
    20 Replies
    207 Views
  8. hi rpb the process can take up to 6 weeks (but...

    Posted by woz, 20-09-19
    hi rpb
    the process can take up to 6 weeks (but usually shorter) If you've cancelled the DD PP won't be able to process your refund, so you'll need to give them bank details of where to pay it....
    3 Replies
    20 Views
  9. hi vicci if you click on your name on the left...

    Posted by woz, 20-09-19
    hi vicci
    if you click on your name on the left there's a dropdown "view forum posts"
    5 Replies
    79 Views
  10. hi Marilyn As long as your switch to PP...

    Posted by woz, 20-09-19
    Thread: switching query
    hi Marilyn
    As long as your switch to PP completes, assuming you've instigated the switch, you should be OK to stay with PP - of course it will be a long while until the money end is sorted so if...
    1 Replies
    17 Views
  11. It's exactly what I was expecting but then I'm a...

    Posted by woz, 20-09-19
    It's exactly what I was expecting but then I'm a cynic...
    When have you ever known a large Uk infrastructure project to go accoring to plan and in budget?
    11 Replies
    135 Views
  12. hmmm, since I've not had mine changed I never...

    Posted by woz, 20-09-19
    hmmm, since I've not had mine changed I never knew that, good point well made!!
    15 Replies
    824 Views
  13. hi Pixie you should get an email a couple of...

    Posted by woz, 20-09-19
    hi Pixie
    you should get an email a couple of days or so after your switch in date.
    45 Replies
    3,242 Views
  14. hi cpullman When you switch you give your...

    Posted by woz, 20-09-19
    hi cpullman
    When you switch you give your opening readings to PP then a process occurs where both companies agree the readings, that can take up to 6 weeks but is usually quicker.
    Your smart meter...
    1 Replies
    11 Views
  15. hi Ros No, it will be fine, although just to...

    Posted by woz, 20-09-19
    hi Ros
    No, it will be fine, although just to point out that I think you will be asked for your first reading a 2 or 3 days before your switch in date.
    Have a great holiday!
    1 Replies
    19 Views
  16. hi Mary, welcome to the community. This has been...

    Posted by woz, 20-09-19
    hi Mary, welcome to the community.
    This has been the subject of much discussion and there are changes to the PP reward system planned.
    Also if you switch via MSE you can get credits to your bill,...
    15 Replies
    11,340 Views
  17. hi nicomanca HERE...

    Posted by woz, 20-09-19
    hi nicomanca
    HERE is a link which may help
    2 Replies
    14 Views
  18. ​https://community.purepla.net/content/145-How-do-...

    Posted by woz, 19-09-19
    Thread: Refund
    ​https://community.purepla.net/content/145-How-do-I-get-a-credit-balance-refunded#ckb_start
    2 Replies
    24 Views
  19. hi Anna you should get an email a few days after...

    Posted by woz, 19-09-19
    hi Anna
    you should get an email a few days after your switch date.
    1 Replies
    17 Views
  20. hi Phillipa with all the issues with smart...

    Posted by woz, 19-09-19
    hi Phillipa
    with all the issues with smart meters my advice is for you to send a set of readings via wattbot, in a foot weeks if you still are unable to send via the app as it could be quite some ...
    11 Replies
    135 Views
  21. hi Nige because until your meter is updated it...

    Posted by woz, 18-09-19
    hi Nige
    because until your meter is updated it won’t send readings and there are teething problems so until all is fixed i’m afraid you will need to send readings, but once a month is fine and don’t...
    3 Replies
    43 Views
  22. the question remains why is this happening when...

    Posted by woz, 18-09-19
    the question remains
    why is this happening when I post from my pc...but not from my phone?
    ahhhh just realised it’s surreal... that explains it then ..:D
    20 Replies
    207 Views
  23. hi Chestnut as per gwyndy’s reply but to add as...

    Posted by woz, 18-09-19
    hi Chestnut
    as per gwyndy’s reply but to add as this is very much account specific you need to talk to pp through wattbot, type message the team, and to add I too think you may have misunderstood...
    3 Replies
    36 Views
  24. hi this was a known issue that seems to have...

    Posted by woz, 18-09-19
    Thread: App not working
    hi
    this was a known issue that seems to have returned and is as far as i know caused by updates not being available at the same time for everyone, others have had the same problem but it’s...
    4 Replies
    46 Views
  25. hi Bamber What a lovely post and welcome to...

    Posted by woz, 18-09-19
    hi Bamber

    What a lovely post and welcome to the community!
    2 Replies
    43 Views