Type: Posts; User: woz
Thread: How do I speak to a human urgently? Watt bott gave incorrect info leading me to give incorrect read
PP don't have call centres. Communication to the team is via wattbot.
(unless it's an emergency which this isn't)
you may not get a reply instantly, but if you log in, go to wattbot,...1 Replies11 Views
Thread: my latest gas meter reading is lower than my last estimated bill by so, how do i get this corrected?
just submit readings in the normal way now (and again when you get the reminder) and your statement balance will correct.
If you go to help, ask wattbot, type message the team, and explain...1 Replies10 Views
ha! you're in good company here if you like cats! Welcome to the community.
Have a look here
https://community.purepla.net/threads/4306-Pure-Planet-pets-photos97 Replies39,848 Views
Thread: Refund after closing account
yes,it depends, they aim to do it as quickly as possible but sometimes there are delays depending on where you moved to.3 Replies20 Views
Thread: To change direct debit details
You can change the bank details in the app or online under Balance and Payments tab, direct debit details, and you can certainly add son's name as described below but I'm unsure if...1 Replies13 Views
Thread: Refund after closing account
the process can take up to 6 weeks (but usually shorter) If you've cancelled the DD PP won't be able to process your refund, so you'll need to give them bank details of where to pay it....3 Replies20 Views
if you click on your name on the left there's a dropdown "view forum posts"5 Replies79 Views
Thread: switching query
As long as your switch to PP completes, assuming you've instigated the switch, you should be OK to stay with PP - of course it will be a long while until the money end is sorted so if...1 Replies17 Views
It's exactly what I was expecting but then I'm a cynic...
When have you ever known a large Uk infrastructure project to go accoring to plan and in budget?11 Replies135 Views
hmmm, since I've not had mine changed I never knew that, good point well made!!15 Replies824 Views
you should get an email a couple of days or so after your switch in date.45 Replies3,242 Views
When you switch you give your opening readings to PP then a process occurs where both companies agree the readings, that can take up to 6 weeks but is usually quicker.
Your smart meter...1 Replies11 Views
hi Mary, welcome to the community.
This has been the subject of much discussion and there are changes to the PP reward system planned.
Also if you switch via MSE you can get credits to your bill,...15 Replies11,340 Views
HERE is a link which may help2 Replies14 Views
https://community.purepla.net/content/145-How-do-I-get-a-credit-balance-refunded#ckb_start2 Replies24 Views
Thread: £25 amazon voucher
you should get an email a few days after your switch date.1 Replies17 Views
with all the issues with smart meters my advice is for you to send a set of readings via wattbot, in a foot weeks if you still are unable to send via the app as it could be quite some ...11 Replies135 Views
because until your meter is updated it won’t send readings and there are teething problems so until all is fixed i’m afraid you will need to send readings, but once a month is fine and don’t...3 Replies43 Views
Thread: Ignoring line breaks
the question remains
why is this happening when I post from my pc...but not from my phone?
ahhhh just realised it’s surreal... that explains it then ..:D20 Replies207 Views
Thread: Inc direct debited
as per gwyndy’s reply but to add as this is very much account specific you need to talk to pp through wattbot, type message the team, and to add I too think you may have misunderstood...3 Replies36 Views
Thread: App not working
this was a known issue that seems to have returned and is as far as i know caused by updates not being available at the same time for everyone, others have had the same problem but it’s...4 Replies46 Views