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Type: Posts; User: Duppy

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  1. Hi nicomanca. Welcome to the community. What...

    Posted by Duppy, 20-09-19
    Hi nicomanca.
    Welcome to the community.

    What you have done is create an a membership with the Pure Planet community, where fellow customers help find answers to any questions.
    You will need to...
    2 Replies
    14 Views
  2. Hi Stealthgeek Welcome to the community. Have...

    Posted by Duppy, 20-09-19
    Hi Stealthgeek
    Welcome to the community.

    Have a look at the following link of answers by the CEO.
    ...
    1 Replies
    11 Views
  3. Hi Jowl, I know the feeling, I haven't had a...

    Posted by Duppy, 20-09-19
    Hi Jowl,
    I know the feeling, I haven't had a statement since my smart meters were fitted in May, and my app doesn't show any readings for gas, even though I have been submitting them. I did contact...
    5 Replies
    44 Views
  4. Hi Hifi. Welcome to the community. No, your...

    Posted by Duppy, 20-09-19
    Hi Hifi.
    Welcome to the community.

    No, your not the only one, I haven't had a statement since my smart meters were fitted in May.
    You should still be able to submit your readings though.
    If you...
    1 Replies
    18 Views
  5. Hi Dave541 Welcome to the community. Have a...

    Posted by Duppy, 19-09-19
    Thread: Smart Meter
    Hi Dave541
    Welcome to the community.

    Have a look through the following thread, it may answer some of your questions
    ...
    2 Replies
    32 Views
  6. Hi Andyt1 Welcome to the community This is a...

    Posted by Duppy, 19-09-19
    Hi Andyt1
    Welcome to the community

    This is a common theme, the first thing to do is to unplug the display and then plug it back in, make sure it is as close as possible to your electric meter....
    1 Replies
    31 Views
  7. Hi Lynn Is it a smets1 meter you are talking...

    Posted by Duppy, 19-09-19
    Thread: Smartmeter
    Hi Lynn

    Is it a smets1 meter you are talking about, if it is I'm afraid you are going to be disappointed. Have a look at this link....
    1 Replies
    19 Views
  8. Hi AndyL There is a similar post about this,...

    Posted by Duppy, 18-09-19
    Hi AndyL
    There is a similar post about this, here is a link to it.
    See the reply by Nataly

    https://community.purepla.net/threads/7089-Smart-Meter-Calibration
    7 Replies
    50 Views
  9. Hi Chestnut15 Welcome to the community. Your...

    Posted by Duppy, 18-09-19
    Hi Chestnut15
    Welcome to the community.
    Your direct debit payment will only increase if you are using more energy than was estimated when you joined.
    You can reply to the email and voice your...
    3 Replies
    36 Views
  10. Just to add to Angela's reply, you can only...

    Posted by Duppy, 18-09-19
    Just to add to Angela's reply, you can only access your account on the website, on a device which does not have the app installed, otherwise the login email will activate the app
    3 Replies
    39 Views
  11. Hi John You can submit your readings just before...

    Posted by Duppy, 18-09-19
    Thread: Meter Readings
    Hi John
    You can submit your readings just before you go, and PP will estimate to your statement date.
    You can submit readings every 24 hours if you want, but once a month is enough for statement s
    1 Replies
    12 Views
  12. Hi JuGreen. Have you tried going to your app...

    Posted by Duppy, 18-09-19
    Thread: App not working
    Hi JuGreen.
    Have you tried going to your app store and seeing if an update is available there
    4 Replies
    46 Views
  13. Hi Aiden, I think the easiest way is for you to...

    Posted by Duppy, 18-09-19
    Hi Aiden,
    I think the easiest way is for you to fill in the move out section in your account, and your ex to fill in the move in section using her own details. This will finalize your account and...
    1 Replies
    12 Views
  14. Hi Rmarpole Welcome to the community. As far as...

    Posted by Duppy, 18-09-19
    Hi Rmarpole
    Welcome to the community.
    As far as I can see, there are two ways you could tackle this, one is to contact PP via Wattbot, don't forget to start with message the team, replies are not...
    1 Replies
    16 Views
  15. Hi Robert. The gas information is only updated...

    Posted by Duppy, 18-09-19
    Hi Robert.
    The gas information is only updated every half hour, it will not show immediately after the boiler lighting up, but will show later
    4 Replies
    72 Views
  16. Hi JulianneGascoyne You will need to contact...

    Posted by Duppy, 18-09-19
    Hi JulianneGascoyne

    You will need to contact PP via Wattbot.
    Type message the team then explain that your smart meter installation was not completed. They will contact Magnum on your behalf. You...
    64 Replies
    4,045 Views
  17. Hi MargaretJ Welcome to the community. Your...

    Posted by Duppy, 18-09-19
    Hi MargaretJ
    Welcome to the community.

    Your rewards will be emailed to you (and your mum ) after the switch is complete and PP is supplying the energy.
    Wait a few days after the switch is...
    1 Replies
    27 Views
  18. Hi Sammie15 Welcome to the community Did...

    Posted by Duppy, 17-09-19
    Thread: No statements
    Hi Sammie15

    Welcome to the community

    Did you by any chance have your meters changed before the statement issue. There can be problems getting the information to/from the database and if a smart...
    4 Replies
    51 Views
  19. Hi Suepal, It is currently taking a while for...

    Posted by Duppy, 17-09-19
    Thread: Readings.
    Hi Suepal,
    It is currently taking a while for the automatic readings to reach PP, which is why they are asking us to continue sending in meter readings until notified otherwise.
    If you send in your...
    1 Replies
    31 Views
  20. Good read Jowl, I liked the bit about breakfast...

    Posted by Duppy, 17-09-19
    Good read Jowl,
    I liked the bit about breakfast when on holiday, why not it's paid for, right?
    4 Replies
    77 Views
  21. Hi Hut4567, If you used Wattbot to contact Pure...

    Posted by Duppy, 17-09-19
    Hi Hut4567,
    If you used Wattbot to contact Pure Planet, you should still be able to use Wattbot to view your replies,but you will need to be logged in
    4 Replies
    62 Views
  22. Hi Geoff, This is a public forum which consists...

    Posted by Duppy, 17-09-19
    Thread: wrong address
    Hi Geoff,
    This is a public forum which consists of fellow customers, you will need to contact the Pure Planet team via Wattbot, click on the three lines top right , help, ask Wattbot, enter message...
    1 Replies
    35 Views
  23. When you use Wattbot, are you typing message the...

    Posted by Duppy, 17-09-19
    When you use Wattbot, are you typing message the team first, that is the only way to get a human response, otherwise it's just an AI algorithm.
    I have never had any problems with contacting PP via...
    1 Replies
    42 Views
  24. I'm glad, it's not just me then

    Posted by Duppy, 17-09-19
    I'm glad, it's not just me then
    20 Replies
    207 Views
  25. Hi Buttons1 The tariff on your smart meter is...

    Posted by Duppy, 16-09-19
    Hi Buttons1
    The tariff on your smart meter is set by Pure Planet, there is no way of manually setting it.
    To check your tariff info press the home button on the IHD, use the arrows to scroll down...
    1 Replies
    50 Views