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Type: Posts; User: stephenrand

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  1. Hi there Welcome to the Pure Planet community!...

    Posted by stephenrand, 21-11-19
    Thread: Insulation
    Hi there
    Welcome to the Pure Planet community!
    I'm pretty sure the answer is no... But see if this link helps...
    1 Replies
    16 Views
  2. I think this answers your question. If not, post...

    Posted by stephenrand, 21-11-19
    I think this answers your question. If not, post back here...

    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    ​​​​​​​
    47 Replies
    3,806 Views
  3. I used it for the first time today, and that's...

    Posted by stephenrand, 21-11-19
    I used it for the first time today, and that's what happened to me!
    39 Replies
    2,110 Views
  4. Open the app, click on the three little bars top...

    Posted by stephenrand, 21-11-19
    Open the app, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' in the question box and then explain the situation. They promise to get...
    1 Replies
    13 Views
  5. Hi Mary The industry-wide norm is that it can...

    Posted by stephenrand, 20-11-19
    Hi Mary
    The industry-wide norm is that it can take 6-8 weeks for final readings to be agreed - nothing to do with Pure Planet. Presumably you followed the advice given in response to your first...
    5 Replies
    268 Views
  6. ​​​​​​​ In which case, you can have my...

    Posted by stephenrand, 20-11-19
    ​​​​​​​
    In which case, you can have my first-ever emoji
    🤗
    (Hope that doesn't mean something it shouldn't)
    15 Replies
    755 Views
  7. Bev... Nooooooo This isn't related to the...

    Posted by stephenrand, 20-11-19
    Bev... Nooooooo
    This isn't related to the Marmite and peanut butter...? Or was that someone else? But that would mean this community has two like you...

    I'm going to lie down
    ​​​​​​​Stephen

    -...
    15 Replies
    755 Views
  8. Hi Sarah Glad to see Marc has responded again....

    Posted by stephenrand, 20-11-19
    Hi Sarah

    Glad to see Marc has responded again. I think the fact that no-one else had responded to you was probably because no-one else has had this particular problem. You know you can send him a...
    6 Replies
    66 Views
  9. Hi AllieThis must be very...

    Posted by stephenrand, 20-11-19
    Hi Allie<br><br>This must be very frustrating.<br><br>If you or a friend has a smartphone, could one of you take a photo of your meters and post them here?<br><br>Then I'm sure someone, probably...
    5 Replies
    41 Views
  10.     Hi...

    Posted by stephenrand, 20-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi Sarah<br><br>You are in touch with someone from Pure Planet - Marc! And the whole of the community, many of whom will be pleased to help. I'm sure Marc Will be in...
    6 Replies
    66 Views
  11.     Hi...

    Posted by stephenrand, 19-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi MarkMills<br>My apologies for only just noticing that you had replied to my post almost straightaway.<br>I've read your reply a couple of times to see if I can...
    5 Replies
    77 Views
  12. Duppy is absolutely right. It would help us to...

    Posted by stephenrand, 19-11-19
    Thread: Bill confusion
    Duppy is absolutely right. It would help us to help you more if you could tell us what the app is currently showing your account balance to be...<br>​​​​​​​Stephen<br>
    2 Replies
    26 Views
  13. Hi IjazNot sure I understand your...

    Posted by stephenrand, 18-11-19
    Hi Ijaz<br><br>Not sure I understand your question, but does this link help at all?<br><br>https://community.purepla.net/content/273-How-to-refer-a-friend-to-Pure-Planet#ckb_start<br><br>You might...
    2 Replies
    36 Views
  14.     If you are really...

    Posted by stephenrand, 18-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>If you are really worried, cancel your switch and start again when you know you can pay in 17 days time<br>​​​​​​​Stephen<br>
    <br>
    4 Replies
    9 Views
  15.      Hi...

    Posted by stephenrand, 18-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>Hi there<br>When you say you have tried Wattbot, did you do what Duppy suggested in answer to your last post?<br><br>"<em>​​​​​​​Have you tried Wattbot entering IHD...
    20 Replies
    1,706 Views
  16. Does this answer your...

    Posted by stephenrand, 18-11-19
    Thread: referred
    Does this answer your question?<br><br>https://community.purepla.net/content/273-How-to-refer-a-friend-to-Pure-Planet#ckb_start<br><br>(You may have to press the link for a second or two to make it...
    2 Replies
    47 Views
  17. You should be able to send the correct reading...

    Posted by stephenrand, 18-11-19
    You should be able to send the correct reading tomorrow. Post back if there's a problem<br><br>​​​​​​​Stephen<br>
    2 Replies
    37 Views
  18. Hi thereWith other suppliers - in my...

    Posted by stephenrand, 18-11-19
    Hi there<br><br>With other suppliers - in my experience - you pay more for a call centre and wait a very long time to speak to someone who half the time can't answer the question...<br><br>But hey,...
    3 Replies
    61 Views
  19. Hi MinnieBarkerWelcome to the Pure Planet...

    Posted by stephenrand, 18-11-19
    Hi MinnieBarker<br><br>Welcome to the Pure Planet community!<br><br>It's a bit hard to know where to start with this one, but I'll do my best...<br><br>1. The estimate Pure Planet used to fix your...
    2 Replies
    52 Views
  20. Fascinating! Sounds like a good argument for...

    Posted by stephenrand, 18-11-19
    Fascinating! Sounds like a good argument for nationalisation!!<br><br>The latest news from Pure Planet is here, so far as I...
    1 Replies
    41 Views
  21. Hi DavidI sense you may be on a bit of a...

    Posted by stephenrand, 18-11-19
    Hi David<br><br>I sense you may be on a bit of a crusade here, judging by your other posts, and I'm also wondering if you are reading any of the answers!<br><br>Anyway, here goes - Pure Planet make...
    2 Replies
    41 Views
  22.     ​​​​​​​I know you...

    Posted by stephenrand, 18-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>​​​​​​​I know you will find it hard to believe, but some people have been known to submit false lower readings... I know, who'd have thought??!!<br>
    <br>
    5 Replies
    342 Views
  23. Hi thereWelcome to the Pure Planet...

    Posted by stephenrand, 18-11-19
    Thread: Smart Meter.
    Hi there<br>Welcome to the Pure Planet community!&nbsp;<br><br>You'll find lots of info about smart meters in FAQs - basically a SMETS1 might work sometime in the future when the software company...
    1 Replies
    31 Views
  24.     Hi...

    Posted by stephenrand, 18-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi there<br>Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet, but to your fellow customers.<br><br>I'm not sure...
    5 Replies
    342 Views
  25.     Hi thereDid...

    Posted by stephenrand, 17-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi there<br>Did you get the email Nataly promised further down this thread? Or is this a new issue?<br>​​​​​​​Stephen<br>
    <br>
    11 Replies
    757 Views