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Type: Posts; User: stephenrand

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  1.      Agreed - though it...

    Posted by stephenrand, 17-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    Agreed - though it sort of works, if you press and hold...<br>​​​​​​​All a bit frustrating...
    <br>
    3 Replies
    46 Views
  2.     Hi...

    Posted by stephenrand, 16-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi Fordybee<br><br>Good to hear from you, welcome to the Pure Planet community!&nbsp;<br>A few things that might be helpful:<br><br>1. If your account has been...
    21 Replies
    1,874 Views
  3. Hi thereWelcome to the Pure Planet community!...

    Posted by stephenrand, 16-11-19
    Hi there<br>Welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet, but to fellow customers. But we can be a helpful bunch!<br>​​​​​​​<br>I was surprised...
    3 Replies
    46 Views
  4. Hi thereI doubt this is a question that...

    Posted by stephenrand, 15-11-19
    Hi there<br>I doubt this is a question that customers can help with. I've alerted Marc - a staff member - to this, and I'm sure he will be in touch here on this thread on Monday.<br>​​​​​​​Stephen<br>
    1 Replies
    25 Views
  5.     Hi...

    Posted by stephenrand, 15-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi Nataly<br>Correct! And now if click on quote, I have to scroll to the bottom of the thread to find it. Not sure that was happening last week. I've got the same...
    36 Replies
    1,657 Views
  6.     Hi...

    Posted by stephenrand, 15-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi David<br>'Resorting' to the community when it's one of the ways the company suggests questions can get answered seems eminently sensible.<br><br>Just a question -...
    8 Replies
    352 Views
  7.     Hi thereJust...

    Posted by stephenrand, 15-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi there<br>Just concerned this post might have been missed (@Nataly) - are you still waiting?<br>​​​​​​​Stephen<br>
    <br>
    17 Replies
    1,323 Views
  8. Just may be worth adding, when you post here you...

    Posted by stephenrand, 15-11-19
    Thread: Usage
    Just may be worth adding, when you post here you are not talking directly to Pure Planet, but to your fellow customers - who will often answer your question or give helpful advice, as angelabikerbabe...
    2 Replies
    47 Views
  9.      Hi thereWith...

    Posted by stephenrand, 15-11-19
    Thread: HELP please
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    Hi there<br>With respect, you <strong>have</strong> had&nbsp;communication with Pure Planet, Nataly replied to you a week ago on this thread, and I suspect she will...
    10 Replies
    160 Views
  10.     Hi JanetAs a...

    Posted by stephenrand, 15-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br><br>Hi Janet<br>As a matter of interest, how did you ask them to ring you?<br>​​​​​​​Stephen<br>
    <br>
    3 Replies
    48 Views
  11. Hi thereWelcome to the Pure Planet...

    Posted by stephenrand, 15-11-19
    Thread: Smart meters
    Hi there<br><br>Welcome to the Pure Planet community!<br><br>A very brief answer to your completely understandable question is<br>a) the entire smart meter debacle - in my opinion - is largely the...
    1 Replies
    31 Views
  12. Welcome to the Pure Planet...

    Posted by stephenrand, 14-11-19
    Thread: £47
    Welcome to the Pure Planet community!<br><br>Here's an answer offered to a previous similar post<br><br>the offer we ran a few weeks ago in conjunction with&nbsp;<a...
    1 Replies
    30 Views
  13.      Hello...

    Posted by stephenrand, 14-11-19
    Thread: High Bill
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>Hello again<br><br>As my community friends have reminded you... When you used Wattbot, did you start by putting 'message the team' in the question box?<br><br>What...
    8 Replies
    120 Views
  14. Hi MarcThis is...

    Posted by stephenrand, 14-11-19
    <br data-cke-eol="1">Hi Marc&lt;br&gt;&lt;br&gt;This is getting frustrating. If I go back and edit a post, the html, particularly the line break instruction, starts to appear.&lt;br&gt;&lt;br&gt;And if I paste in a link,...
    36 Replies
    1,657 Views
  15. Hi Mark ​​​​​​​Welcome to the Pure...

    Posted by stephenrand, 14-11-19
    Hi Mark<br>
    <br>
    ​​​​​​​Welcome to the Pure Planet community!<br><br>I'm sorry your first post indicates that you think the company might be out to con you. That's not been the experience of those...
    2 Replies
    39 Views
  16.     ...

    Posted by stephenrand, 14-11-19
    Thread: several issues
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br><br>​​​​​​​Interesting you have decided to make a formal complaint rather than follow the advice we gave - but that's up to you, of course. Hope it works out for...
    12 Replies
    124 Views
  17.      Hi...

    Posted by stephenrand, 14-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>Hi there<br><br>Just a few comments which I hope will be helpful...<br><br>1. When you post here you are not talking directly to Pure Planet, but to fellow...
    44 Replies
    3,304 Views
  18. Hi there​​​​​​I doubt very much if this...

    Posted by stephenrand, 13-11-19
    Hi there<br>​<br>​​​​​I doubt very much if this is possible. Your account is linked to your meter, there's a simple process to follow when you are moving out. Info...
    2 Replies
    34 Views
  19. Hi thereHere's one very simple thing -...

    Posted by stephenrand, 13-11-19
    Thread: several issues
    Hi there<br><br>Here's one very simple thing - don't log out! Then you won't have to keep logging in...<br><br>Are these your first readings that you have submitted? If you have just switched there's...
    12 Replies
    124 Views
  20. Hi thereWelcome to the Pure Planet...

    Posted by stephenrand, 13-11-19
    Thread: in credit
    Hi there<br><br>Welcome to the Pure Planet community!<br><br>You can always contact Pure Planet to review your account.<br><br>But bear in mind that&nbsp; as&nbsp;you pay in advance, you should...
    1 Replies
    51 Views
  21. Hi DomantasIt's your first post, welcome...

    Posted by stephenrand, 13-11-19
    Thread: How to pay
    Hi Domantas<br><br>It's your first post, welcome to the Pure Planet community!<br><br>Not sure what you are asking here.<br><br>When you switch to Pure Planet you start by paying your first direct...
    1 Replies
    40 Views
  22. Hi AlisaWelcome to the Pure Planet...

    Posted by stephenrand, 12-11-19
    Thread: Meter Reading
    Hi Alisa<br><br>Welcome to the Pure Planet community!<br><br>Worry not!! You can send a meter reading any time. You could do it right now if you wish. They will know the date, and your direct debit...
    2 Replies
    47 Views
  23.      They can't....

    Posted by stephenrand, 12-11-19
    &nbsp;&nbsp;&nbsp;&nbsp;<br>
    <br>They can't. They promise not to. So something has gone wrong.<br>​​​​​​​Stephen, 68<br>
    30 Replies
    193 Views
  24. Jon1 and I are definitely not sponsored by Pure...

    Posted by stephenrand, 12-11-19
    Jon1 and I are definitely not sponsored by Pure Planet!<br><br>I always use moneysavingexpert.com but they've been recommending Pure Planet for the last couple of months!<br><br>Still not sure why...
    30 Replies
    193 Views
  25. My honest advice? If you leave Pure Planet...

    Posted by stephenrand, 12-11-19
    My honest advice? If you leave Pure Planet without understanding what has happened to your account, you run the risk of of going through it all over again - apart from the fact you won't be able to...
    30 Replies
    193 Views