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Type: Posts; User: Duppy

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  1. Hi Holsdad Welcome to the community. I should...

    Posted by Duppy, 16-11-19
    Hi Holsdad
    Welcome to the community.
    I should point out that you are adding to a thread which is 2 years old,and Toby is former staff, nonetheless,
    ​​​​​​​Your first payment date is fixed and will...
    6 Replies
    2,037 Views
  2. Hi Alunderwood Welcome to Pure Planet and the...

    Posted by Duppy, 16-11-19
    Hi Alunderwood
    Welcome to Pure Planet and the community for fellow customers.
    Your smart meter will need "waking up" by pressing some buttons, usually A or 9 depending on make, type etc.
    This post...
    1 Replies
    14 Views
  3. Hi Rachel S Welcome to the community The...

    Posted by Duppy, 15-11-19
    Hi Rachel S
    Welcome to the community

    The information you require is in the FAQ'S

    ​​​​​​​https://community.purepla.net/content/320-how-move-electricity-gas-meter#ckb_start
    1 Replies
    18 Views
  4. Hi DeeDee1 ​​​​​​​Is there any reason why you...

    Posted by Duppy, 15-11-19
    Hi DeeDee1
    ​​​​​​​Is there any reason why you can't use the app, incompatible device, log in issues etc. Have you tried logging in to the website https://purepla.net/, and giving your reading there.
    3 Replies
    29 Views
  5. Hi Paul The IHD fault is a frequently reported...

    Posted by Duppy, 15-11-19
    Hi Paul
    The IHD fault is a frequently reported problem, and work is going on to rectify them
    https://community.purepla.net/threads/6174-Smart-meter-IHD-issues-update?highlight=Ihd

    As regards to...
    1 Replies
    24 Views
  6. Hi Janet the information you seek is in the...

    Posted by Duppy, 15-11-19
    Hi Janet
    the information you seek is in the FAQ'S
    ​​​​​​​https://community.purepla.net/content/241-how-to-read-your-old-smart-meter#ckb_start
    3 Replies
    48 Views
  7. Hi John, the first thing is don't panic, is it...

    Posted by Duppy, 14-11-19
    Thread: No Gas....help
    Hi John,
    the first thing is don't panic, is it possible to see if your neighbours still have gas, to eliminate it being a fault in your home. If it is in you home and you have NO gas at all, and no...
    3 Replies
    71 Views
  8. Hi Lauy Welcome to the community ​​​​​​​Don't...

    Posted by Duppy, 14-11-19
    Hi Lauy
    Welcome to the community
    ​​​​​​​Don't worry, you can submit a reading every 24 hours, if you submit another tomorrow it will correct itself
    1 Replies
    25 Views
  9. Hi, Actually it was the third attempt and...

    Posted by Duppy, 14-11-19
    Hi,
    Actually it was the third attempt and although it is showing a reading it has not been commissioned, so no info being sent.
    ​​​​​​​I am also waiting for the phone call to make (yet) another...
    12 Replies
    628 Views
  10. Hi HILSMCH Welcome to the community The screen...

    Posted by Duppy, 14-11-19
    Hi HILSMCH
    Welcome to the community
    The screen and keypad you refer to is the smart meter display and will need to be woken up by pressing a button, usually A or 9.
    Have a look at this to see if...
    1 Replies
    19 Views
  11. I've found that if I'm trying to edit a reply to...

    Posted by Duppy, 14-11-19
    I've found that if I'm trying to edit a reply to a post by correcting or inserting a word before I post it, the text after where I insert the cursor disappears
    36 Replies
    1,657 Views
  12. Hi maxehmookau Welcome to the community...

    Posted by Duppy, 14-11-19
    Hi maxehmookau
    Welcome to the community
    Unfortunately there are (too) many posts about the IHD showing incorrect information. Your query had been passed to the smart meter team, this will be...
    1 Replies
    50 Views
  13. Hi Meg2 ​​​​​​​If you go to your account click...

    Posted by Duppy, 14-11-19
    Thread: Moving house
    Hi Meg2
    ​​​​​​​If you go to your account click on the three lines top right, go to account, there you will find a move out button.
    2 Replies
    29 Views
  14. Hi Kathy ​​​​​​​when you post here you are...

    Posted by Duppy, 14-11-19
    Hi Kathy
    ​​​​​​​when you post here you are talking to your fellow customers. You need to contact PP via Wattbot, from your account, click on the three lines top right>help and support>ask a...
    1 Replies
    36 Views
  15. Hi Trupti, ​​​​​​​when you sent a message...

    Posted by Duppy, 14-11-19
    Thread: High Bill
    Hi Trupti,
    ​​​​​​​when you sent a message through Wattbot, did you enter Message the team first, this is the way to contact Pure Planet, have you checked in Wattbot for replies as this is where you...
    8 Replies
    120 Views
  16. Hi Edward Welcome to the community ​​​​​​​The...

    Posted by Duppy, 14-11-19
    Thread: Membership fee
    Hi Edward
    Welcome to the community

    ​​​​​​​The membership fee is what other suppliers call the standing charge, and is used to pay the operating costs of Pure Planet, as they supply our energy at...
    1 Replies
    20 Views
  17. Hi Mr Ton As Angela stated it could be up to six...

    Posted by Duppy, 14-11-19
    Hi Mr Ton
    As Angela stated it could be up to six weeks before your final bill is produced and any credit refunded.
    This link will give a bit more information...
    2 Replies
    31 Views
  18. Hi Wheelgrinder Unfortunately you are not the...

    Posted by Duppy, 14-11-19
    Thread: Smart Meter
    Hi Wheelgrinder

    Unfortunately you are not the only one that has had problems. The installation success email is automatically generated. I had to have my faulty gas meter replaced and the engineer...
    1 Replies
    32 Views
  19. Hi Caldave Welcome to the community Have a...

    Posted by Duppy, 13-11-19
    Hi Caldave

    Welcome to the community

    Have a look at this thread, it might be of interest to you...
    2 Replies
    29 Views
  20. Hi Paul have a look at this...

    Posted by Duppy, 12-11-19
    Hi Paul
    have a look at this
    ​​​​​​​https://community.purepla.net/content/320-how-move-electricity-gas-meter#ckb_start
    3 Replies
    41 Views
  21. Hello Erkan Welcome to the community This...

    Posted by Duppy, 12-11-19
    Thread: Moving home
    Hello Erkan

    Welcome to the community

    This link should help you
    ​​​​​​​https://community.purepla.net/content/232-Moving-home-Is-your-new-home-on-Pure-Planet%E2%80%99s-energy-supply#ckb_start
    1 Replies
    29 Views
  22. Hi Pete2007 Have a look at this ...

    Posted by Duppy, 12-11-19
    Hi Pete2007

    Have a look at this

    ​​​​​​​https://community.purepla.net/content/321-pure-planet-guide-landlords-letting-agents#ckb_start
    1 Replies
    30 Views
  23. Hi Gray4276, ​​​​​​​i have found the same with...

    Posted by Duppy, 12-11-19
    Hi Gray4276,
    ​​​​​​​i have found the same with my Huawei tablet, it won't open with word, but I used the Drive PDF viewer, and from there download direct to drive, I don't know if this helps.
    16 Replies
    292 Views
  24. Hi Gren Any credit you have in your account is...

    Posted by Duppy, 12-11-19
    Hi Gren
    Any credit you have in your account is available to pay for any extra usage over and above the energy that your direct debit will cover. Pure Planet anticipate more usage in colder months,...
    1 Replies
    33 Views
  25. Hi NigelB Welcome to the community The first...

    Posted by Duppy, 12-11-19
    Hi NigelB
    Welcome to the community

    The first thing to point out is that until PP take over your supply, they wouldn't have access to you meters to get the readings

    Pure Planet are trialing...
    1 Replies
    39 Views