Results

Type: Posts; User: Vwardy

Search:

  1. HEADS UP - App going offline for maintenance on Saturday 9 June 2018

    Posted by Vwardy, 08-06-18
    Hey Wonderful Members and soon to be members!

    This Saturday evening between 23:00 - 00:00 there will be a slight outage in the app due to our technical team doing some maintenance.

    For those...
    0 Replies
    640 Views
  2. Hi @Jojojelly...

    Posted by Vwardy, 08-06-18
    Hi @Jojojelly

    Thanks for posting!

    And thanks @woz, @Timco & @Jon1 for your help!

    Have you clicked on 'Message the team' in the app to speak to a team member and discuss your billing? Our...
    4 Replies
    1,017 Views
  3. Hi Philippa Thanks for posting in the...

    Posted by Vwardy, 08-06-18
    Hi Philippa

    Thanks for posting in the community. Jon1 is spot on here. The energy tracker is not exact to your usage, but a guide to keep and eye on your monthly usage.

    We're are in the...
    13 Replies
    2,261 Views
  4. Hi brighp I can see that you have been in...

    Posted by Vwardy, 08-06-18
    Thread: Multiple meters
    Hi brighp

    I can see that you have been in contact with our team members! That's great news.

    Please stay active on the community and get to know our other wonderful members. If you have any...
    6 Replies
    1,094 Views
  5. Hi brighp We can see that a team member has...

    Posted by Vwardy, 07-06-18
    Hi brighp

    We can see that a team member has sent you an email today in response to your second switch request. Once the correct meter numbers are determined then the switch will be able to be...
    53 Replies
    7,842 Views
  6. Hi TopGreyed Thanks for posting! Jon1 & Woz...

    Posted by Vwardy, 06-06-18
    Hi TopGreyed

    Thanks for posting! Jon1 & Woz are spot on here.

    There are no exit fees set by Ofgem within the last 49 days of any energy contract and you are able to cancel your switch with...
    7 Replies
    1,254 Views
  7. Hi @chrispinthecity...

    Posted by Vwardy, 06-06-18
    Hi @chrispinthecity

    Thanks for posting! Our friend @Jon1 is exactly right. 'Message the team' in the app with your request and a team member will arrange this with you.
    2 Replies
    630 Views
  8. Hi @gap...

    Posted by Vwardy, 05-06-18
    Hi @gap

    Thanks for posting! @Jon1 is right, thanks Jon.

    Have you contacted the team via the app in 'Message the team' regarding your final bill and payments? Any additional payments which...
    2 Replies
    600 Views
  9. Hi Seanio71 Can you try uninstalling and...

    Posted by Vwardy, 05-06-18
    Hi Seanio71

    Can you try uninstalling and reinstalling the app to confirm you have the latest version. Delete all of the old verification emails you have received as this can cause issues when...
    43 Replies
    5,831 Views
  10. Hi Rosiechambers Thanks for posting and...

    Posted by Vwardy, 04-06-18
    Hi Rosiechambers

    Thanks for posting and thanks alot Gabolino for your help.

    A member of the team, Maddie sent you a response to your message on the 30.05.18 advising you to send the team your...
    8 Replies
    2,147 Views
  11. Hi brighp Thanks for posting! Good news,...

    Posted by Vwardy, 26-04-18
    Hi brighp

    Thanks for posting!

    Good news, Pure Planet will be able to supply all meters to your property but you will need to manage them both by using two separate email accounts. You will...
    53 Replies
    7,842 Views
  12. Hi SarahandChris Thanks for posting! Jon1...

    Posted by Vwardy, 26-04-18
    Hi SarahandChris

    Thanks for posting!

    Jon1 is right, no need to panic as the team will be able to amend any incorrect readings for you. If you would like to speak to someone to make sure your...
    2 Replies
    735 Views
  13. Hi Maddy Thanks for posting! Jon1 is...

    Posted by Vwardy, 26-04-18
    Hi Maddy

    Thanks for posting!

    Jon1 is correct, your quote is based on your estimated usage but once you start submitting regular meter readings you will be billed correctly to your usage. We...
    6 Replies
    1,082 Views
  14. Spot on Jon1! Thanks for always being on hand...

    Posted by Vwardy, 26-04-18
    Thread: Smart meters
    Spot on Jon1!

    Thanks for always being on hand to help our other members.

    For more information about smart meters Dafyddflay, take a look at All About Smart Meters.

    I hope you find this...
    2 Replies
    695 Views
  15. Hi Dafyddflay Thanks for posting! Jon1 is...

    Posted by Vwardy, 26-04-18
    Thread: First bill
    Hi Dafyddflay

    Thanks for posting!

    Jon1 is right and it makes complete sense, don't worry!

    Another possibility for the app displaying two electricity readings is if you were previously on a...
    2 Replies
    791 Views
  16. Hi Timco Thanks for posting and for your great...

    Posted by Vwardy, 26-04-18
    Hi Timco

    Thanks for posting and for your great feedback!

    We are always working on ways to improve our service and experience for our members. I have passed on your suggestions to our app...
    1 Replies
    598 Views
  17. Hi WoldsWhite Thanks for your feedback, I will...

    Posted by Vwardy, 23-04-18
    Thread: Refer a friend
    Hi WoldsWhite

    Thanks for your feedback, I will pass it on to our team to make it clearer in future.

    Though, fear not! The team are still able to send the voucher even after the app has been...
    4 Replies
    1,134 Views
  18. Hi WoldsWhite Thanks for posting! Jon1 is...

    Posted by Vwardy, 23-04-18
    Thread: Refer a friend
    Hi WoldsWhite

    Thanks for posting!

    Jon1 is right, if your friend has downloaded the app then the link won't work. Ask your friend to delete the app and click on your link again which will...
    4 Replies
    1,134 Views
  19. Hi Wmavs31 Thanks for posting! Jon1 is...

    Posted by Vwardy, 23-04-18
    Hi Wmavs31

    Thanks for posting!

    Jon1 is correct, Thanks Jon. The Pure Planet team will review your account every 6 months to make sure that your payments are falling in line with your usage....
    2 Replies
    784 Views
  20. Hi Chrihanc & Feehughes, Thanks for posting! ...

    Posted by Vwardy, 13-04-18
    Hi Chrihanc & Feehughes,

    Thanks for posting!

    To your question Chrihanc, Jon1's answer is spot on. If you've waited longer than six weeks for your previous supplier to produced your final bill,...
    6 Replies
    1,023 Views
  21. Hi Boochiwawa Thanks for posting! The...

    Posted by Vwardy, 13-04-18
    Hi Boochiwawa

    Thanks for posting!

    The response from Jon1 is exactly right, thanks Jon.

    You can set-up another property using another email address and you will be able to log into the app...
    9 Replies
    2,676 Views
  22. Hi Barry, Welcome to the community and thanks...

    Posted by Vwardy, 12-04-18
    Thread: Meter readings
    Hi Barry,

    Welcome to the community and thanks for posting!

    Jon1 is right, once logged in you can click the menu, 'My account' and 'Send a meter reading'.

    Have you and RichardE managed to...
    4 Replies
    1,071 Views
  23. Hi @Pzat...

    Posted by Vwardy, 12-04-18
    Hi @Pzat & @Gabolino

    Thanks for posting and for bringing this to our attention, it's really helpful.

    I will have this changed.
    5 Replies
    1,131 Views
  24. Hi Chin chin Thanks for posting! The...

    Posted by Vwardy, 11-04-18
    Thread: Submit reading
    Hi Chin chin

    Thanks for posting!

    The response from woz is right. The best way to check if your meter readings have been submitted would be to click 'Help' and 'Message the team'.

    You...
    3 Replies
    871 Views
  25. Hi Kevin Burchell Have you been able to get a...

    Posted by Vwardy, 11-04-18
    Hi Kevin Burchell

    Have you been able to get a response from our team in changing your email address? Sorry to hear that you didn't get off to a good start. Hopefully the team have responded to...
    9 Replies
    2,588 Views