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Type: Posts; User: stephenrand

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  1. The environmental pros and cons of EVs

    Posted by stephenrand, 20-09-19
    Here's the BBC briefing on this topic - see what you think:

    https://www.bbc.co.uk/news/uk-49578790
    0 Replies
    5 Views
  2. Hi James As this is your first post, welcome to...

    Posted by stephenrand, 19-09-19
    Thread: Hi
    Hi James
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. They are usually a helpful...
    1 Replies
    14 Views
  3. It should be on your bill/statement every month

    Posted by stephenrand, 19-09-19
    Thread: mpan number
    It should be on your bill/statement every month
    1 Replies
    15 Views
  4. Hi tatumh As this is your first post welcome...

    Posted by stephenrand, 19-09-19
    Hi tatumh

    As this is your first post welcome to the Pure Planet community. When you post here you are not talking directly to Pure Planet but to your fellow customers. They are usually a helpful...
    1 Replies
    30 Views
  5. Hi NorthantsPete As this is your first post,...

    Posted by stephenrand, 19-09-19
    Hi NorthantsPete
    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet but to your fellow customers. They are usually a...
    2 Replies
    21 Views
  6. Hi Nige B Your first post, welcome to the Pure...

    Posted by stephenrand, 18-09-19
    Hi Nige B
    Your first post, welcome to the Pure Planet community!

    Others may correct me, but I think this link explains how to read your smart meter:
    ...
    3 Replies
    41 Views
  7. Hi Dinsdale It's just possible that you have...

    Posted by stephenrand, 18-09-19
    Hi Dinsdale

    It's just possible that you have received a consolidated bill. The key question is, what is your current balance? Does that show you in debt or in credit?

    Be assured you won't be...
    1 Replies
    25 Views
  8. Hi Stuartmct When you post here you are not...

    Posted by stephenrand, 18-09-19
    Thread: Refund
    Hi Stuartmct

    When you post here you are not talking directly to Pure Planet but to your fellow customers. So it's a public forum, best not to include personal information.

    To talk to Pure...
    1 Replies
    19 Views
  9. We did indeed! Daniel sends his love...

    Posted by stephenrand, 18-09-19
    We did indeed! Daniel sends his love...
    20 Replies
    198 Views
  10. Hi there As this is your first post, welcome...

    Posted by stephenrand, 18-09-19
    Thread: Under paying
    Hi there

    As this is your first post, welcome to the Pure Planet community!

    It's a little difficult to answer your question without a little more information.

    So it might or might not be...
    1 Replies
    20 Views
  11. Hi ClaireyM The simple answer is, sadly, no....

    Posted by stephenrand, 18-09-19
    Thread: SMETS2 meter
    Hi ClaireyM

    The simple answer is, sadly, no. At least, not immediately.

    Here's the relevant FAQ:

    https://community.purepla.net/content/272-have-smets2-smart-meter-pure-planet#ckb_start
    ...
    3 Replies
    43 Views
  12. Hi Mari On the home page drop-down menu...

    Posted by stephenrand, 18-09-19
    Hi Mari

    On the home page drop-down menu there's a page About Pure Planet, which includes this statement:

    "Pure Planet was founded by friends who wanted to offer green energy for less than...
    1 Replies
    26 Views
  13. Hi Joyful - great username! As this is your...

    Posted by stephenrand, 17-09-19
    Thread: Welcome pack.
    Hi Joyful - great username!
    As this is your first post, welcome to the Pure Planet community!

    Does this link help to answer your question?...
    1 Replies
    50 Views
  14. Hi there A £47 promotion is news to me. (Just...

    Posted by stephenrand, 17-09-19
    Thread: New Customers
    Hi there
    A £47 promotion is news to me. (Just seen the post saying it's an MSE promotion) PP were offering £50 to referrer and referred until yesterday, so it will be back to £25 each today.
    There...
    1 Replies
    38 Views
  15. You reel-ly don't care, do you...

    Posted by stephenrand, 17-09-19
    You reel-ly don't care, do you...
    20 Replies
    198 Views
  16. Hi Dannee The sad news is that Pure Planet...

    Posted by stephenrand, 17-09-19
    Hi Dannee

    The sad news is that Pure Planet don't currently take on customers with prepayment meters...

    Which is a real shame.

    Citizens Advice say "Get your prepayment meter replaced with a...
    2 Replies
    43 Views
  17. Hi Marc I was concerned that woz was being...

    Posted by stephenrand, 17-09-19
    Hi Marc
    I was concerned that woz was being ignored, so I thought surrealist poetry was the way to go, and he would know he woz not forgotten... I might have been over influenced by having just...
    20 Replies
    198 Views
  18. Hi there The whole smart meter thing can seem...

    Posted by stephenrand, 16-09-19
    Hi there

    The whole smart meter thing can seem very confusing, can't it?

    Here's my simple guide - send in a manual reading from the meters themselves. If Pure Planet did not supply your smart...
    11 Replies
    669 Views
  19. Hi Kaila First post - welcome to the Pure...

    Posted by stephenrand, 16-09-19
    Hi Kaila

    First post - welcome to the Pure Planet community!

    When you join Pure Planet you will be asked for your initial meter readings just before the switch is complete, i.e. 16-17 days after...
    2 Replies
    45 Views
  20. You should have had the email welcome pack at the...

    Posted by stephenrand, 16-09-19
    Thread: switch request
    You should have had the email welcome pack at the beginning of the switch process - nothing in spam? How did you get the confirmation of the switch date?
    7 Replies
    168 Views
  21. How frustrating! Presumably you have received...

    Posted by stephenrand, 16-09-19
    Thread: Meter readings
    How frustrating! Presumably you have received your welcome pack by email, the switch is in progress, and now you have been asked for your meter readings?

    The only thing I can suggest is either to...
    1 Replies
    33 Views
  22. Hi there As this is your first post, welcome...

    Posted by stephenrand, 16-09-19
    Thread: Smart meter
    Hi there

    As this is your first post, welcome to the Pure Planet community! When you post here you are not talking directly to Pure Planet, but to your fellow customers. But you will find that they...
    1 Replies
    38 Views
  23. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 16-09-19
    Thread: One off payment
    Hi there
    As this is your first post, welcome to the Pure Planet community!

    Here's the info on making a one-off payment: ...
    1 Replies
    41 Views
  24. Hi there Are you logged in? Should show up when...

    Posted by stephenrand, 16-09-19
    Thread: Wattbot???
    Hi there
    Are you logged in? Should show up when you click on Help in the drop-down menu...
    2 Replies
    47 Views
  25. If your balance is that high you definitely need...

    Posted by stephenrand, 16-09-19
    If your balance is that high you definitely need to ask for a refund and a review, as Duppy indicates. Just worth checking - are you sending meter readings in each month?

    The summer/winter...
    4 Replies
    124 Views