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Type: Posts; User: Duppy

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  1. Hi leedelph, ​as woz says, I wouldn't fret yet,...

    Posted by Duppy, 20-07-19
    Hi leedelph,
    ​as woz says, I wouldn't fret yet, the readings will eventually sort themselves out. It is coming up to 2 months since my smart meters were fitted and my readings still do not show on...
    4 Replies
    50 Views
  2. Hi KevinandSylvie, It seems that this is not an...

    Posted by Duppy, 20-07-19
    Hi KevinandSylvie,
    It seems that this is not an unusual occurance, with gas meters not registering.

    With regard to the IHD it should just show the electric meter as not everyone has gas. This...
    45 Replies
    1,594 Views
  3. Hi John, Welcome to the community. I wouldn't...

    Posted by Duppy, 20-07-19
    Thread: Meter Readings
    Hi John,
    Welcome to the community.

    I wouldn't worry too much about the lower than expected message,as it seems to be some sort of algorithm that PP used that causes this also a prompt to get you...
    3 Replies
    31 Views
  4. Hi Marc, I've just had a look at the web form...

    Posted by Duppy, 19-07-19
    Hi Marc,
    I've just had a look at the web form you mentioned. I think if needs to be altered to also point out that you can't get a smart meter if you have E7 or storage heaters, as there have been...
    10 Replies
    435 Views
  5. Hi Raymondo123, Welcome to the community. To be...

    Posted by Duppy, 19-07-19
    Thread: app
    Hi Raymondo123,
    Welcome to the community.
    To be able to help you with this the community will need a little more information.
    What type of device are you using
    Which operating system are you...
    1 Replies
    21 Views
  6. Hello, as you may know Pure Planet is a digital...

    Posted by Duppy, 19-07-19
    Thread: New customer
    Hello, as you may know Pure Planet is a digital only company, and as such does not have a call centre. All communication is generally via the app or email.
    1 Replies
    22 Views
  7. There is only one way to contact Pure Planet, and...

    Posted by Duppy, 18-07-19
    There is only one way to contact Pure Planet, and that is via Wattbot. On the app or web go to help, Wattbot and start your message with " message the team " followed by your question. They will...
    1 Replies
    34 Views
  8. Hi mylespenny, just curious, but as the message...

    Posted by Duppy, 17-07-19
    Hi mylespenny, just curious, but as the message shown is about cancelling a switch, did you actually cancel, and if you did did you restart your switch from scratch using the same email address.
    8 Replies
    99 Views
  9. Hi Jenn2477. What you have received is an offset...

    Posted by Duppy, 15-07-19
    Hi Jenn2477.
    What you have received is an offset bill which covers the months from March to July, have a look at this link it will explain in more detail
    ...
    3 Replies
    98 Views
  10. Hi Nicolae, have you had a smart meter fitted by...

    Posted by Duppy, 15-07-19
    Hi Nicolae, have you had a smart meter fitted by PP, my gas readings do not appear, and I have not had a statement since before they were fitted, something to do with the database I was told and in...
    5 Replies
    109 Views
  11. Thanks Angela and Bev, it was a good day, weather...

    Posted by Duppy, 13-07-19
    Thanks Angela and Bev, it was a good day, weather held, unfortunately there was the usual family drama that seems to occur at weddings, but all good now
    496 Replies
    29,122 Views
  12. Waking up in the perfect location in the Lakes,...

    Posted by Duppy, 13-07-19
    Waking up in the perfect location in the Lakes, and starting to get ready for my sons wedding later today. I just hope that the weather holds.

    ​A view from the window of our room at the wedding...
    496 Replies
    29,122 Views
  13. Maybe this is their way if sorting the membership...

    Posted by Duppy, 11-07-19
    Maybe this is their way if sorting the membership fee problems, 28 day cycle but only 12 statements, just take a look month out, no-one will notice
    9 Replies
    150 Views
  14. That's weird, I've just checked mine and April is...

    Posted by Duppy, 11-07-19
    That's weird, I've just checked mine and April is missing, plus graph hasn't been updated since March
    9 Replies
    150 Views
  15. Hi Ads20000, In the situation you are now in,...

    Posted by Duppy, 11-07-19
    Hi Ads20000,
    In the situation you are now in, you have a few options.

    " Message the team " via Wattbot and ask for the move date to be postponed, ( bear in mind that you will still be responsible...
    7 Replies
    191 Views
  16. Thanks Angela, I thought it was just me, no...

    Posted by Duppy, 09-07-19
    Thanks Angela, I thought it was just me, no statements since May due to SM installation, although the app shows electric readings but no gas
    10 Replies
    197 Views
  17. Hi Allen42, You can view historic usage in the...

    Posted by Duppy, 09-07-19
    Thread: Compare usage
    Hi Allen42,
    You can view historic usage in the app. If you tap on the usage balloon,or usage in the menu, it takes you to a page where you can view previous month's usage in KWh or £. If you scroll...
    17 Replies
    328 Views
  18. Hi Markbe, If you "message the team" via...

    Posted by Duppy, 09-07-19
    Thread: Standing order
    Hi Markbe,
    If you "message the team" via Wattbot, you can ask for your direct debit amount to be increased
    1 Replies
    35 Views
  19. Hi Marc, I can see the idea behind it, but from...

    Posted by Duppy, 09-07-19
    Hi Marc,
    I can see the idea behind it, but from my own personal experience it is not necessary.
    You receive an email when you book the visit, followed by reminders by SMS messages and emails a few...
    1 Replies
    47 Views
  20. Hi, lee12, To read your meters follow this guide...

    Posted by Duppy, 06-07-19
    Hi, lee12,
    To read your meters follow this guide from the FAQ'S
    ...
    2 Replies
    87 Views
  21. Hi lee73, There seems to be a few members that...

    Posted by Duppy, 06-07-19
    Thread: app won't load.
    Hi lee73,
    There seems to be a few members that are having problems with the app, if you have a device on which the app is not installed, you can now use the website to submit meter readings....
    2 Replies
    67 Views
  22. Hi ChrisH My smart meters were installed on 28...

    Posted by Duppy, 05-07-19
    Hi ChrisH

    My smart meters were installed on 28 May, my statement date is the 1st. I sent in the final old meter readings on the day of install. My electric readings are showing in the app but no...
    10 Replies
    197 Views
  23. Smart meter commissioning

    Posted by Duppy, 05-07-19
    Looking at various posts about smart meter installations, it would appear that the greatest problem that arises is the pairing of the gas and electric meter to the Comms unit.
    Is it not possible to...
    1 Replies
    70 Views
  24. To amend your direct debit amount, you go to help...

    Posted by Duppy, 05-07-19
    Thread: Arrears
    To amend your direct debit amount, you go to help in the menu, Wattbot start with message the team, and state you would like to amend your direct debit debit to £XX pm or request a review of your...
    4 Replies
    103 Views
  25. Hi Marc, Glad to see some progress being made,...

    Posted by Duppy, 05-07-19
    Hi Marc,
    Glad to see some progress being made, but, won't a 28 day billing system result in the statement date being different each month. As you have already said, you use a pro rata daily rate to...
    94 Replies
    2,857 Views