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Type: Posts; User: Nataly

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  1. Hey Passing Place Does this thread...

    Posted by Nataly, 10-10-19
    Thread: Logging in
    Hey Passing Place

    Does this thread help at all?

    Good tip from Duppy:up:
    2 Replies
    52 Views
  2. Hey Nicolatsmart If you send a photo of your...

    Posted by Nataly, 10-10-19
    Hey Nicolatsmart

    If you send a photo of your readings to our Member Services team, they'll be able to check this for you:up:

    Just tap 'help' > 'Ask WattBot' in your account and type message the...
    1 Replies
    36 Views
  3. Hey RobinL Nice one for posting:up: We have...

    Posted by Nataly, 10-10-19
    Hey RobinL
    Nice one for posting:up:

    We have an FAQ about estimates on your monthly statements which may help?:)
    If you enter your meter readings a couple of days early, it's likely you'll see...
    1 Replies
    53 Views
  4. Hey agbrindle11 Nice one!:up: Just get in...

    Posted by Nataly, 10-10-19
    Hey agbrindle11

    Nice one!:up:

    Just get in touch with our Member Services team via WattBot (tap 'help' > 'Ask WattBot' and type 'message the team').

    Let them know you'd like to add gas to...
    1 Replies
    38 Views
  5. Poll: Great result for Wales yesterday David j - strong...

    Posted by Nataly, 10-10-19
    Great result for Wales yesterday David j - strong team effort to get the win:muscle:
    Fingers are crossed that the injuries aren't too severe, would be such a shame to lose Bigger or Davies.


    ...
    39 Replies
    594 Views
  6. Hey Phil 1944 Welcome to the Community! ...

    Posted by Nataly, 10-10-19
    Hey Phil 1944

    Welcome to the Community!

    Are you trying to log in on your app or on web?
    We have some FAQs which may help, for example "I can't log in to my account - what do I do?"

    If...
    1 Replies
    26 Views
  7. Pure Planet Community spotlight October 2019 - Gray4276

    Posted by Nataly, 09-10-19
    This month the Pure Planet Community spotlight is shining on member @Gray4276, which seems fitting as it’s also his one year anniversary with Pure Planet! ;)
    One of our most knowledgeable Community...
    2 Replies
    150 Views
  8. Last night while cooking in the kitchen, all the...

    Posted by Nataly, 09-10-19
    Last night while cooking in the kitchen, all the windows completely steamed up and there was condensation on the window handles... that's when we know it's getting cold enough outside to think about...
    21 Replies
    298 Views
  9. JohnDK if the battery ran out and the display...

    Posted by Nataly, 09-10-19
    JohnDK if the battery ran out and the display stopped 'waking up' you could send a message to our Member Services team via WattBot who'd look at getting your meter replaced:up:

    And thanks for...
    26 Replies
    3,554 Views
  10. Hey Deank I checked this out with our Member...

    Posted by Nataly, 09-10-19
    Hey Deank

    I checked this out with our Member Services team - they said if you could send photos of your readings to them via WattBot (tap 'help' > 'Ask WattBot' in your account and type 'message...
    4 Replies
    369 Views
  11. Hi everyone, Thanks for flagging this:up: ...

    Posted by Nataly, 09-10-19
    Hi everyone,

    Thanks for flagging this:up:

    Just to let you know that we've posted an updated about this issue here.
    9 Replies
    232 Views
  12. Hey JohnDK Welcome to the Community! You may...

    Posted by Nataly, 08-10-19
    Hey JohnDK
    Welcome to the Community!

    You may want to check out our post about the adoption of SMETS1 meters :up:

    Don't worry - you don't need to do anything for now!

    At the moment, we...
    26 Replies
    3,554 Views
  13. No.3 has been in discussion a lot this year...

    Posted by Nataly, 08-10-19
    No.3 has been in discussion a lot this year with talks of banning gas central heating in new homes from 2025 - but should they still allow gas cooking hobs, then?:confused:

    All really interesting...
    4 Replies
    106 Views
  14. One of our PP team members, Hannah, came in today...

    Posted by Nataly, 08-10-19
    One of our PP team members, Hannah, came in today rocking some cool new Converse - and they're made from 11 plastic bottles!

    2877

    A great tip is to look out for clothing made from recycled...
    9 Replies
    327 Views
  15. How do you find so many great places NannyOgg!...

    Posted by Nataly, 08-10-19
    How do you find so many great places NannyOgg! :cool:

    I really like the idea of the Tesco's hat :up:
    126 Replies
    12,693 Views
  16. Apart from investing in a greenhouse, is there...

    Posted by Nataly, 07-10-19
    Apart from investing in a greenhouse, is there any particular way to keep things alive during Winter?

    Or any plants/veg that grows particularly well even in the cold?:confused:
    12 Replies
    404 Views
  17. Hey Jordan29 Just FYI I've merged your posts...

    Posted by Nataly, 07-10-19
    Hey Jordan29

    Just FYI I've merged your posts into one place, to avoid duplicates (this can get confusing for other members!) and keep all the replies together:up:

    For WattBot, just tap 'help'...
    4 Replies
    111 Views
  18. Hey Richie Interesting idea! Are there...

    Posted by Nataly, 07-10-19
    Hey Richie

    Interesting idea!

    Are there any particular government schemes you'd like to see introduced?:confused:

    Anything that helps increase renewables and reach net-zero targets would be...
    4 Replies
    106 Views
  19. Hi Gren I'm really sorry to hear about your...

    Posted by Nataly, 07-10-19
    Thread: Alzheimers
    Hi Gren

    I'm really sorry to hear about your wife.

    Have you filled out a Priority Services Register form in your account?

    We only offer one rate, but you can discuss your payments with our...
    2 Replies
    42 Views
  20. Hey Demusss ​ @Jon1...

    Posted by Nataly, 07-10-19
    Hey Demusss

    @Jon1 is spot on that your SMETS2 installation shouldn't affect your boiler:up: as it wouldn't change the gas supply to the property.

    You could get a gas safe engineer out to...
    6 Replies
    655 Views
  21. Great post Jowl - love the pics! :D I have...

    Posted by Nataly, 07-10-19
    Great post Jowl - love the pics! :D

    I have family in Texas and spent a Halloween there when I was younger, all the houses were decorated like you said :o
    And the kids' trick or treat bags were...
    10 Replies
    105 Views
  22. Hey STEVE ELLIOTT Welcome to the Pure Planet...

    Posted by Nataly, 07-10-19
    Hey STEVE ELLIOTT
    Welcome to the Pure Planet Community:)

    Is there anything we can help with?
    This post may be helpful:up:
    2 Replies
    37 Views
  23. Hey anniebee19 Just FYI I've merged your posts...

    Posted by Nataly, 07-10-19
    Hey anniebee19

    Just FYI I've merged your posts into one place to avoid duplicates, as this can get confusing for other members, and keeps all the useful replies to your question in one place:o
    ...
    4 Replies
    77 Views
  24. Congratulations Johna :D and welcome to the...

    Posted by Nataly, 07-10-19
    Congratulations Johna :D and welcome to the Community!

    Nice one stephenrand :up:

    It's also worth noting you can absolutely change your name, and add someone to your account to receive...
    3 Replies
    68 Views
  25. Hey everyone, An update for you - The £47...

    Posted by Nataly, 07-10-19
    Hey everyone,

    An update for you -

    The £47 promotion will be running until 24 October! :D

    Any questions about your switch?
    Check out our joining and switching section!
    4 Replies
    269 Views