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Type: Posts; User: Guillaumelussato

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  1. I understand the model, but if the estimated...

    Posted by Guillaumelussato, 19-08-19
    I understand the model, but if the estimated Direct Debit is completely off the reality, is there a review/correction being done by PP and how does it work?
    ​Thanks.
    6 Replies
    241 Views
  2. ​Ok but I am new to Pure planet, this is my first...

    Posted by Guillaumelussato, 19-08-19
    ​Ok but I am new to Pure planet, this is my first direct debit so I would like to understand how it works if the direct debit is always more than the monthly statement, is there going to be a...
    6 Replies
    241 Views
  3. My first payment is different to what is on my monthly statement

    Posted by Guillaumelussato, 19-08-19
    Hello, I have just been debited 65.42£ however on my monthly statement, my spend for this period is 42.71£.

    Could you please explain?

    Thanks
    6 Replies
    241 Views
  4. I am trying to set up the account but since I...

    Posted by Guillaumelussato, 30-07-19
    I am trying to set up the account but since I couldn't put my meter reading I have not been able to finish.
    The Wattbot doesn't work either and I don't know how to DM an admin.
    ​Since I don't see a...
    6 Replies
    308 Views
  5. Yes it will let me put the date I took the...

    Posted by Guillaumelussato, 30-07-19
    Yes it will let me put the date I took the readings and when I click next it just keeps on loading and never get me to the meter reading page. Same for the app.
    6 Replies
    308 Views
  6. Meter Reading on the app

    Posted by Guillaumelussato, 30-07-19
    Hello,

    Something went wrong with the app and I couldn't enter the meter reading and now I can't get back to this section of the process.

    Also your WattBot doesn't work on the app.

    Please...
    6 Replies
    308 Views