Type: Posts; User: woz
Posted by woz, 19-10-19Thread: Incorrect door number
hi Sara, when you contact them I suggest you also send photos of your meters showing the meter serial numbers
Does the info you've received from PP list the serial numbers? If so check them against...3 Replies17 Views
It's possible they were not trialling in your area, best asked through wattbot for a definitive reply.(type message the team and ask).2 Replies16 Views
You need to talk to your supplier, maybe your meter has been remotely changed, but have you tried pressing 6 four times?
Well spotted thanks, it's an error (as far as I know)
Imp R01 is...1 Replies13 Views
Thread: Smart meter
hi Hahmad and welcome
Have you bothered to read any of the FAQ? https://community.purepla.net/content/115-pure-planet-payments-billing#ckb_start
Your post is unclear as to what you mean by PAYG...1 Replies14 Views
Wattbot isn't down, typing message the team and your question should get you a response, not necessarily a resolution this is a complicated query) replies not instant - a couple of days...2 Replies14 Views
if you switched to another provider or completed the move out section you should have had a bill by now. 6 weeks is usually quoted as a maximum. They do know you've left? Has your account...1 Replies17 Views
Thread: CREDIT BALANCe & Monthly payment
How did you message?
Did you send your messages in wattbot and did you type message the team? That is how/where you ask for a refund and adjustment
Replies can take a couple of days...1 Replies25 Views
Thread: Final bill
did you fill in the move out section?
Your statements are not available online, they are sent by email every month-have a look in your emails.
You will get the final bill it can take up...1 Replies13 Views
Thread: Meter Reading
which company installed them and are you on an economy 7 tariff?
are these yours?2 Replies44 Views
It should work from the start or at worst a month.
Have you submitted readings? Have you been getting statements with your readings on the statements?
If so go to wattbot type message the...1 Replies30 Views
hi Gray I'm not upset (and I hope my post hasn't upset you!).
I was just passing my perspective, and yours is equally valid. Keep it coming!
All contributions are valuable.
In order not to...4 Replies93 Views
Thread: smart meter
I've replied to this in your other post here
https://community.purepla.net/threads/7713-no-response?p=40428#post404285 Replies67 Views
Fortunately some members have been very understanding, but I'm more than disappointed at the way this has been handled, look at the position of those of us who want to be helpful community members. ...8 Replies118 Views
if the property was with pp they should have closing readings from when the last occupiers moved out.
If you want to be sure go to help, ask wattbot, type message the team, tell them...2 Replies29 Views
Thread: Unable to submit readings
the only problem you'll have is knowing whether the readings used to open the account are in the ball park (they don't have to be exact just sensible). The only way for you to know is that...1 Replies22 Views
Thread: 1st Meter readings
Changing meters or changing suppliers?
If it's changing suppliers and having to read the meter is unacceptable (it could be quite a while before it's working as it should and sending...3 Replies42 Views
just to be sure are you looking at the serial number on the meter and the serial on the bill, not the supply number which is different?
Has the meter been changed recently? If so the...1 Replies25 Views
Thread: First payment and billing
Sorry to hear about your headache.
Could you look at the emails you received about the direct debit when the emails were dated, when it would be taken and for how much, then tell us when it...8 Replies192 Views
Thread: Monthly statement
I've looked over your posts but I don't have access to any wattbot conversations.
You have my sympathies. PP simply haven't done what you asked for I have to call it like I see it. It's...18 Replies637 Views
Thread: Switching tariffs
One tariff only.
Current prices can be found HERE
Standing charge or membership fee is £8.00 per...1 Replies28 Views
Thread: Switch problems
There is no difference in fees or rates between winter/summer, it's just that your direct debit payments are split differently because you use more energy when it's colder.
So if...1 Replies34 Views
This is the second time I've asked, first time was in reply to another question so it was probably overlooked
If you join via MSE you get the following dialogue:
I was always under the...1 Replies37 Views
PP don't have a call centre, you can communicate via wattbot, type message the team and your question (replies circa 24 hrs during week), but why not ask in the community first, we may be...1 Replies27 Views
You're not going to like my comment...
I'm disappointed that it's taken so long for you to post this. It's not been good for PP's reputation and this should have been posted long ago....8 Replies118 Views