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Type: Posts; User: woz

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  1. hi Sara, when you contact them I suggest you also...

    Posted by woz, 19-10-19
    hi Sara, when you contact them I suggest you also send photos of your meters showing the meter serial numbers
    Does the info you've received from PP list the serial numbers? If so check them against...
    3 Replies
    17 Views
  2. hi Zach It's possible they were not trialling in...

    Posted by woz, 18-10-19
    hi Zach
    It's possible they were not trialling in your area, best asked through wattbot for a definitive reply.(type message the team and ask).
    2 Replies
    16 Views
  3. hi Dimmy You need to talk to your supplier,...

    Posted by woz, 18-10-19
    hi Dimmy
    You need to talk to your supplier, maybe your meter has been remotely changed, but have you tried pressing 6 four times?
    Well spotted thanks, it's an error (as far as I know)
    Imp R01 is...
    1 Replies
    13 Views
  4. hi Keeran from:...

    Posted by woz, 18-10-19
    Thread: Switching
    hi Keeran
    from:
    https://community.purepla.net/content/177-What-is-an-erroneous-transfer#ckb_start

    ​If you're received a 'Sorry Your Leaving' email from us and you're not switching, that could be...
    1 Replies
    6 Views
  5. hi Hahmad and welcome Have you bothered to read...

    Posted by woz, 18-10-19
    Thread: Smart meter
    hi Hahmad and welcome
    Have you bothered to read any of the FAQ? https://community.purepla.net/content/115-pure-planet-payments-billing#ckb_start

    Your post is unclear as to what you mean by PAYG...
    1 Replies
    14 Views
  6. hi brownbear Wattbot isn't down, typing message...

    Posted by woz, 18-10-19
    hi brownbear
    Wattbot isn't down, typing message the team and your question should get you a response, not necessarily a resolution this is a complicated query) replies not instant - a couple of days...
    2 Replies
    14 Views
  7. hi happy if you switched to another provider or...

    Posted by woz, 18-10-19
    hi happy
    if you switched to another provider or completed the move out section you should have had a bill by now. 6 weeks is usually quoted as a maximum. They do know you've left? Has your account...
    1 Replies
    17 Views
  8. hi graham How did you message? Did you send...

    Posted by woz, 18-10-19
    hi graham
    How did you message?
    Did you send your messages in wattbot and did you type message the team? That is how/where you ask for a refund and adjustment

    Replies can take a couple of days...
    1 Replies
    25 Views
  9. hi Hassan did you fill in the move out section?...

    Posted by woz, 18-10-19
    Thread: Final bill
    hi Hassan
    did you fill in the move out section?
    Your statements are not available online, they are sent by email every month-have a look in your emails.
    You will get the final bill it can take up...
    1 Replies
    13 Views
  10. hi guy which company installed them and are you...

    Posted by woz, 18-10-19
    Thread: Meter Reading
    hi guy
    which company installed them and are you on an economy 7 tariff?
    are these yours?
    2 Replies
    44 Views
  11. hi tjdaz It should work from the start or at...

    Posted by woz, 17-10-19
    Thread: Usage
    hi tjdaz
    It should work from the start or at worst a month.
    Have you submitted readings? Have you been getting statements with your readings on the statements?
    If so go to wattbot type message the...
    1 Replies
    30 Views
  12. hi Gray I'm not upset (and I hope my post hasn't...

    Posted by woz, 17-10-19
    hi Gray I'm not upset (and I hope my post hasn't upset you!).
    I was just passing my perspective, and yours is equally valid. Keep it coming!
    All contributions are valuable.

    In order not to...
    4 Replies
    93 Views
  13. hi mags ​I've replied to this in your other post...

    Posted by woz, 17-10-19
    Thread: smart meter
    hi mags
    ​I've replied to this in your other post here
    https://community.purepla.net/threads/7713-no-response?p=40428#post40428
    5 Replies
    67 Views
  14. Fortunately some members have been very...

    Posted by woz, 17-10-19
    Fortunately some members have been very understanding, but I'm more than disappointed at the way this has been handled, look at the position of those of us who want to be helpful community members. ...
    8 Replies
    118 Views
  15. hi siripen if the property was with pp they...

    Posted by woz, 17-10-19
    hi siripen
    if the property was with pp they should have closing readings from when the last occupiers moved out.
    If you want to be sure go to help, ask wattbot, type message the team, tell them...
    2 Replies
    29 Views
  16. hi Abfo58 the only problem you'll have is...

    Posted by woz, 17-10-19
    hi Abfo58
    the only problem you'll have is knowing whether the readings used to open the account are in the ball park (they don't have to be exact just sensible). The only way for you to know is that...
    1 Replies
    22 Views
  17. hi camy Changing meters or changing suppliers?...

    Posted by woz, 17-10-19
    hi camy
    Changing meters or changing suppliers?
    If it's changing suppliers and having to read the meter is unacceptable (it could be quite a while before it's working as it should and sending...
    3 Replies
    42 Views
  18. hi siripen just to be sure are you looking at...

    Posted by woz, 17-10-19
    hi siripen
    just to be sure are you looking at the serial number on the meter and the serial on the bill, not the supply number which is different?
    Has the meter been changed recently? If so the...
    1 Replies
    25 Views
  19. Sorry to hear about your headache. 2925 Could...

    Posted by woz, 17-10-19
    Sorry to hear about your headache.
    2925
    Could you look at the emails you received about the direct debit when the emails were dated, when it would be taken and for how much, then tell us when it...
    8 Replies
    192 Views
  20. hi Nicolae I've looked over your posts but I...

    Posted by woz, 17-10-19
    hi Nicolae
    I've looked over your posts but I don't have access to any wattbot conversations.
    You have my sympathies. PP simply haven't done what you asked for I have to call it like I see it. It's...
    18 Replies
    637 Views
  21. hi msylvester One tariff only. Current prices...

    Posted by woz, 17-10-19
    hi msylvester
    One tariff only.
    Current prices can be found HERE
    https://community.purepla.net/content/278-what-is-pure-planet-members-rate#ckb_start
    Standing charge or membership fee is £8.00 per...
    1 Replies
    28 Views
  22. hi Donatello There is no difference in fees or...

    Posted by woz, 17-10-19
    Thread: Switch problems
    hi Donatello
    There is no difference in fees or rates between winter/summer, it's just that your direct debit payments are split differently because you use more energy when it's colder.

    So if...
    1 Replies
    34 Views
  23. Choice of payment date question (again)

    Posted by woz, 17-10-19
    hi
    This is the second time I've asked, first time was in reply to another question so it was probably overlooked
    If you join via MSE you get the following dialogue:
    2922

    I was always under the...
    1 Replies
    37 Views
  24. Hi Claire PP don't have a call centre, you can...

    Posted by woz, 17-10-19
    Thread: Help
    Hi Claire
    PP don't have a call centre, you can communicate via wattbot, type message the team and your question (replies circa 24 hrs during week), but why not ask in the community first, we may be...
    1 Replies
    27 Views
  25. Hi Nataly You're not going to like my comment......

    Posted by woz, 17-10-19
    Hi Nataly
    You're not going to like my comment...

    I'm disappointed that it's taken so long for you to post this. It's not been good for PP's reputation and this should have been posted long ago....
    8 Replies
    118 Views