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Type: Posts; User: Duppy

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  1. Hi Chris Have a look here ...

    Posted by Duppy, 13-10-19
    Hi Chris
    Have a look here

    https://community.purepla.net/content/152-sent-meter-reading-statement-shows-estimate-meter-reading#ckb_start
    3 Replies
    118 Views
  2. Does this also mean that you are changing the...

    Posted by Duppy, 11-10-19
    Does this also mean that you are changing the Comms hub, as I would have thought it is the Comms hub that has job of sending data etc.
    My meters are L&G with a Toshiba hub and I have had problems
    5 Replies
    200 Views
  3. As said earlier, you will have to wait 10 days...

    Posted by Duppy, 10-10-19
    Thread: SMETS 2 meters
    As said earlier, you will have to wait 10 days (14th October), then go to OVO comparison site or other supplier of your choice, and start a switch. There are no exit fees
    12 Replies
    481 Views
  4. Hi Passing Place Welcome to the community ...

    Posted by Duppy, 10-10-19
    Thread: Logging in
    Hi Passing Place
    Welcome to the community

    This could depend on how you retrieve your emails and how often it syncs or searches for new emails.
    If I am expecting a login or verification email, I...
    2 Replies
    52 Views
  5. Hi Hotspur61 Welcome to the community There is...

    Posted by Duppy, 10-10-19
    Thread: Password
    Hi Hotspur61
    Welcome to the community
    There is no password on your account. Login is by email and confirmation by clicking the log in link.
    If you don't log out, you will be logged in next time...
    2 Replies
    36 Views
  6. Hi Savo83 I can understand your frustration,...

    Posted by Duppy, 10-10-19
    Hi Savo83

    I can understand your frustration, but I would have thought that EDF could have read your smart meter at the time of the switch.
    As regards the functionality of the meters passing...
    6 Replies
    372 Views
  7. The £16 per month membership fee is what other...

    Posted by Duppy, 09-10-19
    The £16 per month membership fee is what other companies call the standing charge, there is also a £30 per year discount for dual fuel.
    If you are in credit in April you can ask for a payment review
    8 Replies
    114 Views
  8. Hi Phil Go to the app/web, go to menu,help,...

    Posted by Duppy, 09-10-19
    Hi Phil

    Go to the app/web, go to menu,help, Wattbot, type where is my voucher, and answer the questions, the team will check it out and reply as applicable
    1 Replies
    33 Views
  9. Hi Gavin M Welcome to the community You are...

    Posted by Duppy, 09-10-19
    Hi Gavin M
    Welcome to the community
    You are correct the reading to enter is 0083 as you ignore any number after the decimal point.
    Pure Planets systems should know that you have a new smart meter....
    2 Replies
    51 Views
  10. Hi Matty1985 Are you talking about the winter...

    Posted by Duppy, 09-10-19
    Hi Matty1985
    Are you talking about the winter fuel payment or the warm home discount scheme.
    If winter payment, this is paid direct to your ( grans ) bank account by the government.
    If the warm...
    1 Replies
    20 Views
  11. Hi saagar408 On the electric smart meter you...

    Posted by Duppy, 09-10-19
    Hi saagar408
    On the electric smart meter you generally press the A button, the first set of numbers you see is generally the kWh reading. A new meter starts at zero, so it won't match your old meter...
    122 Replies
    7,220 Views
  12. Thanks woz, Gray4276, nah I think I'll stick with...

    Posted by Duppy, 09-10-19
    Thread: switch date
    Thanks woz, Gray4276, nah I think I'll stick with duppy.
    42,49 I still eased his worries, anyway it's a margin of error
    9 Replies
    380 Views
  13. Hi Mickyf77 Welcome to the community The...

    Posted by Duppy, 09-10-19
    Hi Mickyf77

    Welcome to the community

    The easiest way is for you to download the app or go to purepla.net, and click on the moved in button. Then fill in details as requested
    1 Replies
    23 Views
  14. Wow, it's a long time since I have seen one of...

    Posted by Duppy, 09-10-19
    Wow, it's a long time since I have seen one of them, unfortunately most ceilings these days are too low to use one of these.
    Well done for keeping the original features.
    9 Replies
    326 Views
  15. Hi Buttons Welcome to the community. Is the...

    Posted by Duppy, 09-10-19
    Hi Buttons
    Welcome to the community.
    Is the £150 credit before or after the monthly direct debit had been paid, you should be in credit by at least one month's average payment.
    As we are now...
    1 Replies
    23 Views
  16. If you are within the 42 days, yes, they cannot...

    Posted by Duppy, 09-10-19
    Thread: switch date
    If you are within the 42 days, yes, they cannot charge you an exit fee
    9 Replies
    380 Views
  17. As this is account related, you should ask this...

    Posted by Duppy, 09-10-19
    Thread: Billing
    As this is account related, you should ask this question in Wattbot. Go to the menu, help, ask Wattbot, type message the team and ask there. You will receive a response from the team within 24 hours
    2 Replies
    50 Views
  18. Hi Amy123 Welcome to the community. The "smart...

    Posted by Duppy, 09-10-19
    Hi Amy123
    Welcome to the community.
    The "smart meter" you are referring to is the In Home Display ( IHD ).
    You should still be able to read your meters although the screen may be blank because...
    1 Replies
    309 Views
  19. Hi KGWright Welcome to the community If you...

    Posted by Duppy, 09-10-19
    Hi KGWright
    Welcome to the community

    If you already have a smart meter fitted, at the moment you will not get a new one from Pure Planet. There is a plan that existing meters will be updated to...
    1 Replies
    34 Views
  20. Hi Rodgersowl Welcome to the community If 1st...

    Posted by Duppy, 09-10-19
    Thread: switch date
    Hi Rodgersowl
    Welcome to the community

    If 1st November is when your contact actually finishes, that is not a problem. All suppliers must allow their customers to switch within 42 days of the...
    9 Replies
    380 Views
  21. Hi Ootical345 Welcome to the community You...

    Posted by Duppy, 09-10-19
    Hi Ootical345
    Welcome to the community
    You should receive an email asking for your readings a few days before the switch is complete.
    Have a look at this for more information on what happens
    ...
    1 Replies
    279 Views
  22. Hi R14RED ALL smart meters no matter who...

    Posted by Duppy, 08-10-19
    Hi R14RED
    ALL smart meters no matter who installed them have screens to view readings ( and other information ) you just have to WAKE THEM UP by pressing buttons as per the instructions in the link...
    5 Replies
    94 Views
  23. Hi Teresa Welcome to the community. Your...

    Posted by Duppy, 08-10-19
    Thread: FINAL FIGURES
    Hi Teresa
    Welcome to the community.

    Your final/opening readings should be sent to PP via your account in the app/website. They should have been requested a few days before the switch finalized....
    2 Replies
    41 Views
  24. Hi Terry, If your switch to Pure Planet was...

    Posted by Duppy, 08-10-19
    Thread: SMETS 2 meters
    Hi Terry,
    If your switch to Pure Planet was completed on 4th October, it is now too late to cancel. You will have to wait 10 days before switching back to OVO. Sorry to see you go.
    12 Replies
    481 Views
  25. Hi sianj Welcome to the community. When you...

    Posted by Duppy, 08-10-19
    Hi sianj
    Welcome to the community.
    When you left a message on Wattbot, did you type message the team first, if you did you will get a reply, but it can take a bit longer than usual if they are...
    2 Replies
    64 Views