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Type: Posts; User: Al O

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  1. The King's Peach

    Posted by Al O, 29-07-19
    The King's Peach
    77 Replies
    3,774 Views
  2. RESOLVED: Quotes currently unavailable on the app and website

    Posted by Al O, 23-07-19
    We're currently investigating a problem which affects the postcode search system which we use.

    For the timebeing, you won't be able to get a quote on our app or website.

    Thank you for your...
    4 Replies
    291 Views
  3. Hi Legereness and Ctcamm Sorry you're having...

    Posted by Al O, 28-06-19
    Hi Legereness and Ctcamm

    Sorry you're having this problem when using WattBot. Could I ask if you're connecting to the internet via wi-fi on your phone (and if that's at home or work)? If you can...
    16 Replies
    539 Views
  4. Hi AndyL Sorry wattbot isn't working for you...

    Posted by Al O, 07-06-19
    Hi AndyL

    Sorry wattbot isn't working for you at the moment. Can I just check a couple of things? When you go to the menu in the app, do you see links to 'Account, 'Balance & Payments', 'Send a...
    11 Replies
    304 Views
  5. Hi Duppy, Sorry your initial query wasn't...

    Posted by Al O, 10-05-19
    Hi Duppy,

    Sorry your initial query wasn't answered. It looks as though your chat with the team was closed but we didn't send you the message to say you were back with WattBot. You can contact the...
    29 Replies
    4,084 Views
  6. Hi Gray4276, I was literally talking with the...

    Posted by Al O, 10-05-19
    Hi Gray4276,

    I was literally talking with the tech team about this yesterday. I'm sorry I don't have an eta at the moment, but once I know more I will let you know.
    29 Replies
    4,084 Views
  7. Thanks for all your feedback so far Just to...

    Posted by Al O, 16-04-19
    Thanks for all your feedback so far

    Just to give you a quick update on WattBot developments around the messaging delays - we have put a fix in place which should prevent the delay in messages...
    29 Replies
    4,084 Views
  8. Thanks all for your suggestions - some great...

    Posted by Al O, 25-03-19
    Thanks all for your suggestions - some great insights here

    Yes, I think if we can get WattBot to answer those common queries much better, that reduces the workload on the team. This will then...
    29 Replies
    4,084 Views
  9. That's a great example Lenny, thanks - I've added...

    Posted by Al O, 18-03-19
    That's a great example Lenny, thanks - I've added it to my list :checkmark:
    29 Replies
    4,084 Views
  10. We’re improving WattBot and need your help

    Posted by Al O, 18-03-19
    Hi everyone

    We want to carry out some minor surgery on WattBot, our virtual assistant.

    Watt currently answers around two thirds of questions from Pure Planet Members, but we reckon we can make...
    29 Replies
    4,084 Views
  11. EV's - what would you like to know?

    Posted by Al O, 12-03-19
    Hi everyone,


    I’m looking at adding information related to Electric Vehicles (EV’s) in WattBot and the community FAQ’s - and I need your help!


    I’d be really interested to know what...
    3 Replies
    341 Views
  12. Thanks so much for the warm welcome guys! Jon1...

    Posted by Al O, 11-03-19
    Thanks so much for the warm welcome guys!
    Jon1 I can confirm it's I.T. knowledge rather than London knowledge! Although I love studying maps, I don't hold a driving license so I would certainly...
    8 Replies
    612 Views
  13. Hi everyone, Great to be here, thanks Marc for...

    Posted by Al O, 08-03-19
    Hi everyone,

    Great to be here, thanks Marc for the intro.

    I’ve recently joined the team at Pure Planet as Knowledge Specialist and I’ll be making sure that our information, such as the...
    8 Replies
    612 Views