Type: Posts; User: woz
https://community.purepla.net/content/145-How-do-I-get-a-credit-balance-refunded#ckb_start2 Replies13 Views
Thread: £25 amazon voucher
you should get an email a few days after your switch date.1 Replies5 Views
Thread: Switch from manual to smart
with all the issues with smart meters my advice is for you to send a set of readings via wattbot, in a foot weeks if you still are unable to send via the app as it could be quite some ...8 Replies110 Views
Thread: Smart meters
because until your meter is updated it won’t send readings and there are teething problems so until all is fixed i’m afraid you will need to send readings, but once a month is fine and don’t...3 Replies37 Views
Thread: Ignoring line breaks
the question remains
why is this happening when I post from my pc...but not from my phone?
ahhhh just realised it’s surreal... that explains it then ..:D18 Replies190 Views
Thread: Inc direct debited
as per gwyndy’s reply but to add as this is very much account specific you need to talk to pp through wattbot, type message the team, and to add I too think you may have misunderstood...3 Replies32 Views
Thread: App not working
this was a known issue that seems to have returned and is as far as i know caused by updates not being available at the same time for everyone, others have had the same problem but it’s...4 Replies41 Views
Thread: Account balance
don't worry about the estimated readings, the way it works is that every time you submit real readings your statement will be updated and you are charged for what you use.
Your...1 Replies17 Views
please can you post more details on why you say PP are refusing to communicate?
Have you been communicating via wattbot, message the team?
PP have processed many many refunds, so I can't...3 Replies26 Views
hi Chas, thanks for the update.can you look at the email headers and see where it's come from?6 Replies34 Views
Thread: Meter Readings
you need to go to wattbot, type message the team and ask there, PP will probably agree to reduce your DD in the interim, and your statement will be estimated until you return....1 Replies14 Views
as this is personal and account specific you need to do this through wattbot, type message the team and ask there. Replies not instant, circa 24 hrs6 Replies34 Views
the 99999 is normal, it's set to roll over and start from zero.(lucky you you got a free unit)
The gas usage on the ihd isn't instant, it updates after 30 mins (I believe)
(looking at the...6 Replies192 Views
Thread: Meter readings. We now have had a new electronic meter installed to inform on how much gas /electric
hi AlanIgnore the in-home display, you need to read the actual meters for the moment until the issues are resolved
here is a link which should help...1 Replies45 Views
Thread: No statements
Technical issue or not that isn't good enough.
3 months is a long time. Have you been in communication through wattbot?
If you've been submitting readings hopefully someone should be...3 Replies44 Views
Thread: meter readings
hi moy lewis
It's possible that they may have the wrong email or there was a typo, but.....
Did you get a welcome pack email to that address when you switched? Are you sure you've switched, if...2 Replies40 Views
Thread: Smart Meter Calibration
I believe the usage level (see P24 of above) is set by PP (the supplier)
As far as I know only they can change it.
I may be wrong?
I think you'll need to message the team...4 Replies68 Views
Thread: Switch from manual to smart
It does and it doesn't...(that sounds unhelpful but it's not intended to be so)
Your direct debit won't be affected but your statement will be estimated.
Chances are the estimate...8 Replies110 Views
Thread: Switching daye
no you have to have a cooling off period-14 days, a switch normally takes 17 days if all goes well, which by and large it does. Why are you asking?
I suspect the extra few days will...1 Replies39 Views
Thread: Direct debit still taken
if you’re absolutely sure you never switched in recall the direct debit from your bank it’s the quickest way and send a message in wattbot type message the team and inform pp you’ve done...4 Replies61 Views