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Type: Posts; User: Jon1

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  1. Hello LeeJ. you can submit readings once every...

    Posted by Jon1, 17-11-19
    Hello LeeJ.

    you can submit readings once every 24 hrs. Send in a new set and dont worry about it saying its too high or too low, that is just a default answer that means nothing. The readings are...
    3 Replies
    37 Views
  2. Hello and welcome. glad you are enjoying PP.

    Posted by Jon1, 16-11-19
    Thread: Pure Planet
    Hello and welcome.

    glad you are enjoying PP.
    6 Replies
    74 Views
  3. Hi again. Once switched it will all sort itself...

    Posted by Jon1, 14-11-19
    Hi again. Once switched it will all sort itself out.
    3 Replies
    29 Views
  4. Hi Digger. ​​​​​​​page 2 of your statement....

    Posted by Jon1, 14-11-19
    Thread: Account number
    Hi Digger.

    ​​​​​​​page 2 of your statement. Supply number is the acct number.
    2 Replies
    30 Views
  5. Hi Laura Wattam. being as DD is already...

    Posted by Jon1, 14-11-19
    Hi Laura Wattam.

    being as DD is already cancelled, then once you get your final statement you will need to use wattbot to contact the team to arrange payment or refund of outstanding balance.
    1 Replies
    19 Views
  6. Hi paul . your first post gave the answers. ...

    Posted by Jon1, 14-11-19
    Thread: Gas meter
    Hi paul .

    your first post gave the answers.

    contact PP via wattbot.

    ​​​​​​​but you will need to phone the gas board to move it as you wish. Phone number on your statement.
    1 Replies
    20 Views
  7. Hello Germann. in your case you will need to...

    Posted by Jon1, 14-11-19
    Hello Germann.

    in your case you will need to use wattbot type message the team. Give all your acct details and explain how and why you can no longer access your email and hence your account. They...
    1 Replies
    26 Views
  8. Hi llia. you need to download the app or use...

    Posted by Jon1, 14-11-19
    Hi llia.

    you need to download the app or use the website. Once chose simply sign up by getting a quote and follow the switch process. This will involve setting up a direct debit payment plan.
    3 Replies
    29 Views
  9. Hi thisperson. well i would of took the 700...

    Posted by Jon1, 14-11-19
    Hi thisperson.

    well i would of took the 700 and run.

    i presume that the final reading has been altered slightly by the regulator resulting in the £6 bill becoming due. This sometimes happens...
    3 Replies
    75 Views
  10. Hi Eric. all contact with PP is via the...

    Posted by Jon1, 13-11-19
    Hi Eric.

    all contact with PP is via the wattbot. Ask it questions for ai answers. If you want a human response type message the team first then ask a question.
    ​​​​​​​the community is also...
    1 Replies
    35 Views
  11. Hi Caldave. ​​​​​​​you are right considering...

    Posted by Jon1, 13-11-19
    Hi Caldave.

    ​​​​​​​you are right considering everything they are pretty stupid. Sadly this is an industry wide problem but its getting there just slowly.
    2 Replies
    35 Views
  12. Hello Destiny nowhere. one at a time. Here...

    Posted by Jon1, 13-11-19
    Thread: several issues
    Hello Destiny nowhere.

    one at a time. Here goes.

    if you log into the app and when you have finished just close it without logging out, then it will stay logged in. Same for webpage just close...
    12 Replies
    127 Views
  13. Hi John Toomey. its a shame you have decided...

    Posted by Jon1, 13-11-19
    Hi John Toomey.

    its a shame you have decided to leave.
    i may be wrong but it seems you didnt fully understand how the DD payment plan works with the winter summer split . Which is why the payment...
    31 Replies
    226 Views
  14. Hello Paul allum. quick question. Once the...

    Posted by Jon1, 12-11-19
    Hello Paul allum.

    quick question. Once the building work is completw will it be moved back ?
    to move over 1m you will have to get the network operator to move the mains pipe and PP to connect...
    3 Replies
    41 Views
  15. Hello Wingraham. there is no acct number as...

    Posted by Jon1, 12-11-19
    Thread: Account no
    Hello Wingraham.

    there is no acct number as such. On page 2 of your monthly statement you will see a supply number, this is classed as the acct number for any legal reason you may need it. This is...
    5 Replies
    99 Views
  16. 3112​​​​​​​

    Posted by Jon1, 12-11-19
    3112​​​​​​​
    10 Replies
    106 Views
  17. Hello again.Johnben. not quite the governments...

    Posted by Jon1, 12-11-19
    Hello again.Johnben.

    not quite the governments fault but you are right the smart meter roll out does lurch from one problem to the next, its no good rolling something out when the tech is not...
    4 Replies
    66 Views
  18. Hello NinaM. ​​​​​​​in cases like this it may...

    Posted by Jon1, 11-11-19
    Thread: App Update
    Hello NinaM.

    ​​​​​​​in cases like this it may be easier to simply delete and reinstall from your app/play store to ensure you have the latest version of the app.
    5 Replies
    88 Views
  19. Hello silverfox 156. PP have started a rollout...

    Posted by Jon1, 11-11-19
    Thread: Smart Meter
    Hello silverfox 156.

    PP have started a rollout of smart meters, so depending on where you live will determine how long it takes.

    ​​​​​​​in what way does your bills not reflect your readings ?...
    3 Replies
    53 Views
  20. Just done my update and all seems well. Great...

    Posted by Jon1, 11-11-19
    Just done my update and all seems well. Great update giving something a lot of people have asked for. Thanks for listening.
    16 Replies
    320 Views
  21. Hello SteveEWS. well i cant say ive heard that...

    Posted by Jon1, 11-11-19
    Hello SteveEWS.

    well i cant say ive heard that before.
    Yes its true that if the vast majority of the population take up EV ownership then the network will need upgrading but that is something...
    1 Replies
    51 Views
  22. Woohoo well done for sticking with it and...

    Posted by Jon1, 11-11-19
    Woohoo

    well done for sticking with it and getting this understandable stressful situation sorted.
    ​​​​​​​fantastic that you have kept the community informed of the update. Hopefully the...
    22 Replies
    338 Views
  23. The roll out of smets2 is a comedy act at times...

    Posted by Jon1, 11-11-19
    The roll out of smets2 is a comedy act at times and the DCC are mostly to blame i feel , costant delays and push back on targets.

    as for your plan, if you are that desperate for a smart meter then...
    3 Replies
    39 Views
  24. Hello and welcome. when you moved in you...

    Posted by Jon1, 11-11-19
    Hello and welcome.

    when you moved in you became a deemed customer of the current supplier and as such you will owe them for usage until your switch to PP is complete.
    You are not meant to...
    1 Replies
    27 Views
  25. Hello again. yes this is possible, when you...

    Posted by Jon1, 11-11-19
    Hello again.

    yes this is possible, when you switch the comms may get switched off. In which case the in home display will stop working and the actual meter will need waking up.
    5 Replies
    56 Views