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Type: Posts; User: Marc

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  1. Great question G4RHL I'm surprised these aren't...

    Posted by Marc, 18-11-19
    Great question G4RHL
    I'm surprised these aren't more widely available. It's bound to crop up more and more often.
    I've had a quick search too and it looks like EV One stop multimode might be it?
    1 Replies
    20 Views
  2. Hi LeeJ Welcome to the community! WattBot, our...

    Posted by Marc, 18-11-19
    Hi LeeJ
    Welcome to the community!
    WattBot, our digital assistant who lives in your app, can take the details from you.
    Check out this FAQ which has all the info. πŸ‘
    3 Replies
    37 Views
  3. Hi Sarah Line Welcome to the community! Thanks...

    Posted by Marc, 18-11-19
    Hi Sarah Line
    Welcome to the community!
    Thanks for posting. πŸ˜€
    Do you mean you've got two supplies?
    Check out this FAQ which has got lots of info. Hope it helps!
    2 Replies
    33 Views
  4. Hey Bev ducatidemon100 emjayco We have some news...

    Posted by Marc, 18-11-19
    Hey Bev ducatidemon100 emjayco
    We have some news coming later this week on alternative ways to spend rewards πŸ’₯
    ​​​​​​​
    21 Replies
    18,634 Views
  5. Improvements to send a meter reading screens coming soon

    Posted by Marc, 18-11-19
    Hi everyone

    Just wanted to share some designs for improved send a meter reading screens coming soon to your Pure Planet app and web account.

    Thanks to Members’ feedback we’re making it simpler...
    0 Replies
    19 Views
  6. Oops, forgot to update this post. This new...

    Posted by Marc, 18-11-19
    Oops, forgot to update this post. This new feature went live in an app update last week! πŸ˜€
    1 Replies
    646 Views
  7. Hi sgray I'm going to send you a DM soon to...

    Posted by Marc, 18-11-19
    Hi sgray
    I'm going to send you a DM soon to explain what to do. πŸ‘
    2 Replies
    56 Views
  8. Hi saagar408 It's still an issue for some...

    Posted by Marc, 17-11-19
    Hi saagar408
    It's still an issue for some members, yes.
    Once you're seeing regular (and correct!) smart readings in your app and in your monthly statement, then you can def stop sending them in....
    34 Replies
    4,307 Views
  9. Poll: Thanks LurgidBanana That's what some other...

    Posted by Marc, 17-11-19
    Thanks LurgidBanana
    That's what some other Members say too.
    Seems that others disagree though, and would like to see some kind of deal/incentive/offer for EVs.

    Are you an EV driver? (Not that...
    113 Replies
    22,586 Views
  10. Hi LozBoz63 Welcome to the community! Great...

    Posted by Marc, 17-11-19
    Hi LozBoz63
    Welcome to the community!
    Great suggestion.
    I'll look into that, and update the post with more info. πŸ‘
    2 Replies
    1,449 Views
  11. Hello @Tom H...

    Posted by Marc, 17-11-19
    Hello @Tom H
    Welcome to the community!
    Great reply from @stephenrand
    We've also got this community FAQ too πŸ‘
    2 Replies
    23 Views
  12. Hey Strutt G Can't help myself sometimes πŸ˜ƒ

    Posted by Marc, 17-11-19
    Hey Strutt G
    Can't help myself sometimes πŸ˜ƒ
    7 Replies
    79 Views
  13. Hi @Lauy...

    Posted by Marc, 17-11-19
    Hi @Lauy
    Welcome to the community!
    Thanks for posting.
    If the reading was way off, our virtual assistant WattBot will handle this one.
    This FAQ has more info but, in short, if you open WattBot in...
    7 Replies
    79 Views
  14. I woke up at about 3am this morning with a memory...

    Posted by Marc, 17-11-19
    I woke up at about 3am this morning with a memory of some friends' dinner party in Bristol a few years back.
    For the starter they served us smoked mackerel with vanilla ice cream.

    🀣

    It was...
    16 Replies
    162 Views
  15. Welcome back woz 😁

    Posted by Marc, 17-11-19
    Welcome back woz 😁
    31 Replies
    226 Views
  16. Poll: Good point Spike That hadn't occurred to me at...

    Posted by Marc, 17-11-19
    Good point Spike
    That hadn't occurred to me at all.
    Yes I can see why it will be v useful to emergency services.
    I suppose one day it'll be petrol cars that'll need some special ID (to warn they...
    10 Replies
    2,410 Views
  17. Hi dh100 Welcome to the community! Thanks for...

    Posted by Marc, 17-11-19
    Hi dh100
    Welcome to the community!
    Thanks for posting.
    Once we've received the info that you're interested in a smart meter, we'll be in touch when we've got installers in your area.
    This FAQ...
    4 Replies
    91 Views
  18. Hi jonathantarrant I think you're using the...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Hi jonathantarrant
    I think you're using the wrong email address.
    Your energy account is associated to a different email address to the one you're using for the community.
    I think it's an iCloud...
    7 Replies
    83 Views
  19. Hi Tide2468 Welcome to the community! Thanks...

    Posted by Marc, 13-11-19
    Hi Tide2468
    Welcome to the community!
    Thanks for posting.
    We've got an FAQ here on how to read old smart meters.
    Hope this helps πŸ‘
    3 Replies
    86 Views
  20. Hi Bethanyholden11 Welcome to the community! ...

    Posted by Marc, 13-11-19
    Hi Bethanyholden11
    Welcome to the community!
    Thanks for posting.
    That's a great reply from Gwyndy πŸ™

    I've flagged this up with our Member services team. Looks like you moved into a new home...
    2 Replies
    51 Views
  21. Ah, I just replied to your DM too. ...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Ah, I just replied to your DM too.

    ​​​​​​​Sorry for a basic question.... but you're def logged in? If not, you'll see a little avatar top right corner of https://purepla.net/
    Click on that, enter...
    7 Replies
    83 Views
  22. Hi Adamgb12 Welcome to the community, and thanks...

    Posted by Marc, 13-11-19
    Thread: Faulty meter
    Hi Adamgb12
    Welcome to the community, and thanks for posting.
    Looks like Ceri from our Member services team has sorted this for you πŸ‘
    2 Replies
    38 Views
  23. Hi Carew76pp Does this FAQ...

    Posted by Marc, 13-11-19
    Hi Carew76pp
    Does this FAQ answer your question about info being sent to previous suppliers?
    4 Replies
    54 Views
  24. Hi jonathantarrant Welcome to the community!...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Hi jonathantarrant
    Welcome to the community!
    Thanks for posting.
    What browser are you using?
    7 Replies
    83 Views
  25. Hi thiaphy Welcome to the community! Does this...

    Posted by Marc, 13-11-19
    Hi thiaphy
    Welcome to the community!
    Does this post help?
    πŸ‘
    1 Replies
    81 Views