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Type: Posts; User: stephenrand

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  1. Hi Oliver Here's how you contact Pure Planet:...

    Posted by stephenrand, 19-07-19
    Hi Oliver

    Here's how you contact Pure Planet: open the app, click on the three little bars top right hand corner, select Help, then choose Wattbot, put 'message the team' in the question box and...
    1 Replies
    7 Views
  2. Hi Janice As this is your first post, welcome...

    Posted by stephenrand, 19-07-19
    Hi Janice

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. Some of them will comment...
    3 Replies
    17 Views
  3. Hi Janice As this is your first post, welcome...

    Posted by stephenrand, 19-07-19
    Hi Janice

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. Some of them will comment...
    3 Replies
    17 Views
  4. Hi Psilo As this is your first post, welcome to...

    Posted by stephenrand, 19-07-19
    Hi Psilo
    As this is your first post, welcome to the Pure Planet community!
    It's a bit hard to comment on your post on the basis of the info you have given. The key thing is the date of your...
    12 Replies
    150 Views
  5. Dear Gaurang As this is your first post, ...

    Posted by stephenrand, 19-07-19
    Dear Gaurang
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. I know some of them will add...
    2 Replies
    20 Views
  6. Hi jamr Others will add further information,...

    Posted by stephenrand, 19-07-19
    Hi jamr

    Others will add further information, but I think the key thing is that you won't have to pay for energy you haven't used. Did you take your own note of your final readings?
    Until someone...
    2 Replies
    19 Views
  7. Hi Keith When you post here you are talking to...

    Posted by stephenrand, 19-07-19
    Hi Keith
    When you post here you are talking to your fellow customers, not directly to Pure Planet. There's been a few comments like this - have a look at the smart meters FAQs.

    Otherwise, to talk...
    1 Replies
    13 Views
  8. Hi BrunoMartins As this is your first post,...

    Posted by stephenrand, 18-07-19
    Thread: Meter Readings
    Hi BrunoMartins

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But they try and be a...
    2 Replies
    35 Views
  9. Hi there My guess is that because there is no...

    Posted by stephenrand, 17-07-19
    Thread: Usage data
    Hi there
    My guess is that because there is no data for July it hasn't bothered to include it?!
    It's certainly showing on mine - I'd be tempted to wait until your July info is in and see what...
    3 Replies
    44 Views
  10. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 17-07-19
    Thread: Referred
    Hi there
    As this is your first post, welcome to the Pure Planet community!

    It's worth knowing right from the start that Pure Planet is app-based, doesn't make phone calls. It's one of the reasons...
    4 Replies
    61 Views
  11. Hi there As this is your first post, welcome...

    Posted by stephenrand, 17-07-19
    Thread: Payment
    Hi there

    As this is your first post, welcome to the Pure Planet community. When you post here you are talking to your fellow customers, not directly to Pure Planet. But they are a helpful bunch!
    ...
    1 Replies
    46 Views
  12. Offering people £50 might just get you some...

    Posted by stephenrand, 16-07-19
    Offering people £50 might just get you some friends... but you'll never know if they love you for yourself, or just for your energy supplier...

    - - - Updated - - -



    Is there another bunch of...
    9 Replies
    307 Views
  13. Hi JPWhite As this is your first post, welcome...

    Posted by stephenrand, 16-07-19
    Hi JPWhite
    As this is your first post, welcome to the Pure Planet community!
    When you post here you are talking to your fellow customers, not directly to Pure Planet.
    Others will have some more...
    5 Replies
    121 Views
  14. Hi Nicolas It's a little difficult to offer an...

    Posted by stephenrand, 14-07-19
    Hi Nicolas

    It's a little difficult to offer an informed comment on the basis of the information you've given, so I hope you don't mind me asking a few questions to see if any of your fellow...
    5 Replies
    108 Views
  15. Hi Simos As this is your first post, welcome...

    Posted by stephenrand, 13-07-19
    Thread: Meter readings
    Hi Simos

    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you will find them a...
    1 Replies
    64 Views
  16. Hi Chris As this is your first post, welcome to...

    Posted by stephenrand, 13-07-19
    Thread: Paying to much
    Hi Chris
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But you'll find that we can be a...
    1 Replies
    55 Views
  17. Hi Sally Bear in mind that when you post here...

    Posted by stephenrand, 11-07-19
    Thread: Payment
    Hi Sally
    Bear in mind that when you post here you are talking to your fellow customers, not directly to Pure Planet.
    If you come back with answers to Jon1's questions, there will be plenty of...
    4 Replies
    70 Views
  18. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 11-07-19
    Thread: Amazon voucher
    Hi there
    As this is your first post, welcome to the Pure Planet community. When you post here you are talking to your fellow customers, not directly to Pure Planet. But those fellow customers will...
    2 Replies
    62 Views
  19. It would be fascinating to know how many...

    Posted by stephenrand, 10-07-19
    It would be fascinating to know how many customers they have with a smart meter that works with solar panels! Their CEO admits they are struggling to install smart meters - they are having the same...
    4 Replies
    148 Views
  20. Hi there Mmmm - basically you can't switch...

    Posted by stephenrand, 09-07-19
    Hi there

    Mmmm - basically you can't switch from Pure Planet without joining Pure Planet, so far as I know. It's annoying, but hey, you'll be getting very competitive prices for the few days you...
    1 Replies
    55 Views
  21. Hi there Hope you've read this thread and the...

    Posted by stephenrand, 09-07-19
    Hi there

    Hope you've read this thread and the answer to your other post, and you now understand how the system works.

    Basically you pay for your property's energy use until the provider knows...
    5 Replies
    117 Views
  22. Hi there It's a bit difficult for your fellow...

    Posted by stephenrand, 07-07-19
    Hi there

    It's a bit difficult for your fellow customers to answer that question! But in general Pure Planet promise that if wholesale prices fall the price saving will be passed on to customers....
    4 Replies
    115 Views
  23. Hi Anna As this is your first post, welcome to...

    Posted by stephenrand, 07-07-19
    Hi Anna
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, not directly to Pure Planet. But many of them will do what they...
    16 Replies
    19,975 Views
  24. DM is a direct message... Confusingly, if you...

    Posted by stephenrand, 06-07-19
    DM is a direct message... Confusingly, if you click on Marc's name you will see the option Private M, same thing, so click that and demand your prize!!

    Stephen
    16 Replies
    552 Views
  25. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 04-07-19
    Thread: Bill
    Hi there
    As this is your first post, welcome to the Pure Planet community! When you post here you are talking to your fellow customers, who will certainly do what they can to help.

    You get a...
    3 Replies
    83 Views