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Type: Posts; User: Marc

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  1. Poll: POLL: How hot do you like it? The best temperature for heating your home

    Posted by Marc, 21-10-19
    ​Do you leave your thermostat on a steady temperature, or whack it up and down throughout the day?

    A heated (sorry) debate here at Pure Planet...


    A generally agreed efficient temperature for...
    0 Replies
    13 Views
  2. Posting a link here...

    Posted by Marc, 21-10-19
    Posting a link here for anyone not sure about Passivhaus
    One day Oakbank one day :foldedhands:
    12 Replies
    861 Views
  3. Does this post over here...

    Posted by Marc, 21-10-19
    Does this post over here help Pilkers ?



    Ha, yep I can see what you mean. And probably the bad guys, too.
    13 Replies
    837 Views
  4. Hi Pep1949 Welcome to the community! Thanks for...

    Posted by Marc, 21-10-19
    Hi Pep1949
    Welcome to the community!
    Thanks for posting. :up:
    Do you mean when joining PP? It's part of the quote.
    5 Replies
    154 Views
  5. Hi Mitch2004 Welcome to the community! Thanks...

    Posted by Marc, 21-10-19
    Hi Mitch2004
    Welcome to the community!
    Thanks for posting.
    This update from last week may be of interest :up:
    7 Replies
    181 Views
  6. Hi GrahamAllwood Sorry for late reply - I was...

    Posted by Marc, 21-10-19
    Hi GrahamAllwood
    Sorry for late reply - I was away Thurs and Friday.
    Our smart meters team are looking into several cases where new meters aren't connecting to IHDs.
    It's not been sorted yet. We...
    28 Replies
    773 Views
  7. Not a binge watch as such. Saw Rocketman at the...

    Posted by Marc, 21-10-19
    Not a binge watch as such. Saw Rocketman at the weekend - about Elton John.
    Meh, felt a bit too much of a copy of Bohemian Rhapsody which was brilliant.
    90 Replies
    11,181 Views
  8. Hi carol226 Welcome to the community! Thanks...

    Posted by Marc, 21-10-19
    Thread: cheapest heat
    Hi carol226
    Welcome to the community!
    Thanks for posting.
    Interesting question. Have you tried testing this? Maybe try both for a few days and see which is better?
    1 Replies
    32 Views
  9. Hello @Mjo101 Welcome to the community! Thanks...

    Posted by Marc, 21-10-19
    Hello @Mjo101
    Welcome to the community!
    Thanks for posting.
    Have you seen this post about IHD issues?
    1 Replies
    40 Views
  10. Hi Steviegitts Welcome to the community! Thanks...

    Posted by Marc, 21-10-19
    Thread: Meter reading
    Hi Steviegitts
    Welcome to the community!
    Thanks for posting.
    Don't worry. Send us a reading as soon as you can.
    The opening readings will have to be estimated, but as long as we get regular...
    1 Replies
    29 Views
  11. Hi Danib No worries. If you're within the 14-day...

    Posted by Marc, 21-10-19
    Thread: Switching
    Hi Danib
    No worries. If you're within the 14-day cooling off period there's a cancel 'moon' in the app.
    This FAQ explains it a bit better.
    Hope this helps! :up:
    1 Replies
    30 Views
  12. Hi Mo7 Welcome to the community! Thanks for...

    Posted by Marc, 21-10-19
    Thread: Meter reading
    Hi Mo7
    Welcome to the community!
    Thanks for posting.
    Does this FAQ answer your question?
    Keep posting if you need more help. :up:
    1 Replies
    29 Views
  13. Hi Happycoyf Welcome to the community! Thanks...

    Posted by Marc, 21-10-19
    Hi Happycoyf
    Welcome to the community!
    Thanks for posting.
    I'm not completely clear on what you're asking. Are you querying an October payment? DDs go up in that month, as we take a little more in...
    2 Replies
    36 Views
  14. Hi Pascal4 Sorry to hear this. Sounds like...

    Posted by Marc, 21-10-19
    Hi Pascal4
    Sorry to hear this. Sounds like you've not had a good experience.
    About the connectivity issue. We're aware of this happening - check out this post.
    1 Replies
    24 Views
  15. Hello briash Welcome to the community! Thanks...

    Posted by Marc, 21-10-19
    Hello briash
    Welcome to the community!
    Thanks for posting. :)
    Check out this FAQ. Does that help?
    3 Replies
    47 Views
  16. Hi machinist123 Welcome to the community!...

    Posted by Marc, 21-10-19
    Hi machinist123
    Welcome to the community!
    Thanks for posting. :up:
    What happens when you open the app?
    (Remember that you'll need to be logged in before you can enter a reading)
    1 Replies
    18 Views
  17. Hi Ericthered Welcome to the community! Nice...

    Posted by Marc, 21-10-19
    Hi Ericthered
    Welcome to the community!
    Nice one for posting.
    Which kind of red are you? ;)
    111 Replies
    94,578 Views
  18. Hi GrahamAllwood Magnum need to go back if the...

    Posted by Marc, 16-10-19
    Hi GrahamAllwood
    Magnum need to go back if the meter's not been commissioned.
    This post is about fixing the issue where the IHD isn't showing info. Which is a different issue.

    ​Hope that...
    28 Replies
    773 Views
  19. I have my moments 25 quid :rolleyes: ​

    Posted by Marc, 16-10-19
    I have my moments 25 quid :rolleyes:
    21 Replies
    2,164 Views
  20. That's good to hear schase I'm going to send you...

    Posted by Marc, 16-10-19
    That's good to hear schase
    I'm going to send you a mahoooosive operator manual. I'm hoping it will satisfy the tech guy within, and be of help of course. :up:
    7 Replies
    109 Views
  21. Three days of classes start tomorrow. I'm...

    Posted by Marc, 16-10-19
    Three days of classes start tomorrow.
    I'm getting a bit excited, like a kid on Christmas Eve :p

    2915
    567 Replies
    39,511 Views
  22. Hi schase It's not great, we hear that. I've...

    Posted by Marc, 16-10-19
    Hi schase
    It's not great, we hear that.
    I've made our smart meters team aware of this.
    Are you able to get a reading? (Albeit from a meter which isn't user-friendly)
    7 Replies
    109 Views
  23. A quick update on this. We haven't forgotten (or...

    Posted by Marc, 16-10-19
    A quick update on this. We haven't forgotten (or ignored!) those who have asked for alternatives to Amazon vouchers.

    We've recently finished some tech work to improve the 'platform' we used to...
    20 Replies
    15,212 Views
  24. New offer for anyone who moves into a home already on supply with Pure Planet

    Posted by Marc, 16-10-19
    Hi everyone

    We’ve got some exciting news to share about a new reward for choosing Pure Planet!

    Thanks to a small app update today we’re now offering anyone who’s moved into a property already...
    1 Replies
    245 Views
  25. Hi Tomsed Welcome to the community! Thanks for...

    Posted by Marc, 16-10-19
    Hi Tomsed
    Welcome to the community!
    Thanks for posting.
    This an interesting question/observation. I admit I wasn't sure so I've checked it out with our smart meters team.
    Turns out this is an...
    4 Replies
    63 Views