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Type: Posts; User: woz

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  1. hi pereter as I said I don't know your area. ...

    Posted by woz, 21-10-19
    hi pereter
    as I said I don't know your area.

    I did a comp using your figures, my area lies about in the middle of the range for energy costs.
    Then I found a postcode in a more expensive area...
    9 Replies
    97 Views
  2. hi Pigsy may I ask what your annual consumption...

    Posted by woz, 21-10-19
    hi Pigsy
    may I ask what your annual consumption figures are? Which area are you on this table:
    https://community.purepla.net/content/278-what-are-pure-planet-prices-members-rate#ckb_start

    ​and...
    9 Replies
    97 Views
  3. hi gilio I've flagged your post as it contains...

    Posted by woz, 21-10-19
    hi gilio
    I've flagged your post as it contains personal info and this is a public community.
    If tou get a smart meter moon in app or online you can request a SM. (I wouldn't rush though...)...
    23 Replies
    674 Views
  4. hi Doug Please don't take this as unhelpful,...

    Posted by woz, 21-10-19
    hi Doug
    Please don't take this as unhelpful, it's more of a resigned comment than an unhelpful one - join the ever growing club.
    If it doesn't spring to life in a few days (after a restart) go to...
    7 Replies
    245 Views
  5. hi Billy more detail required before we can...

    Posted by woz, 21-10-19
    Thread: Email
    hi Billy
    more detail required before we can help/advise.
    Are you getting the login mail?
    Are you on the app or online?
    What's going wrong when you click on the login link in the mail?
    ​post back?
    1 Replies
    33 Views
  6. hi Elmooro (is that a Mexican cow?) ​give it a...

    Posted by woz, 21-10-19
    hi Elmooro (is that a Mexican cow?)

    ​give it a few days, if it doesn't work go to wattbot type message the team and ask PP if they need to do anything at their end.
    23 Replies
    674 Views
  7. hi Daniel yes, go to help ask wattbot type...

    Posted by woz, 21-10-19
    hi Daniel
    yes, go to help ask wattbot type message the team and ask for a direct debit review and part refund. Replies usually in 24 hrs ish.
    Just to mention that part of the £500 is your coming...
    2 Replies
    35 Views
  8. One thing you could try is to de-power the boiler...

    Posted by woz, 21-10-19
    One thing you could try is to de-power the boiler completely and hopefully it will purge and/or reset when restarted.
    Worth a try?
    I'm not sure I buy the "go off when you switch suppliers",...
    6 Replies
    59 Views
  9. Thanks for the update hope you're sorted. "Don't...

    Posted by woz, 20-10-19
    Thanks for the update hope you're sorted.
    "Don't work" does not mean go gas supply, it generally means no communication, I guess you've been unlucky.
    6 Replies
    59 Views
  10. hi rlskinner and welcome to the community. have...

    Posted by woz, 20-10-19
    hi rlskinner and welcome to the community.
    have a look here:
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    1 Replies
    23 Views
  11. Phi pereter can you post a screenshot and...

    Posted by woz, 20-10-19
    Phi pereter
    can you post a screenshot and obliterate any personal details?
    I've checked and your figures are way out for my area (rates vary geographically so an exact comparison is not possible...
    9 Replies
    97 Views
  12. hi Pliny I don't understand, most switches take...

    Posted by woz, 20-10-19
    hi Pliny
    I don't understand, most switches take 17 days from instigation to switch unless there is a problem reconciling addresses or meters.
    Was yours slower?
    Furthermore you had 14 days to...
    3 Replies
    174 Views
  13. hi Aurel before you go can you tell us why?

    Posted by woz, 20-10-19
    hi Aurel
    before you go can you tell us why?
    3 Replies
    48 Views
  14. hi Ericthered is that a question? You don't...

    Posted by woz, 20-10-19
    hi Ericthered
    is that a question?
    You don't need an exact figure to do a comparison, approximate usage is fine.
    For a quote it's best to be as near the annual figure as possible.
    29 Replies
    1,172 Views
  15. hi Goalice Have you logged into the app or...

    Posted by woz, 20-10-19
    hi Goalice
    Have you logged into the app or online?
    You don't get the first statement until a month and a couple of days after you've switched in. (not sure what your switch in date was)
    Have you...
    1 Replies
    20 Views
  16. hi JackoWacko835 can you reply to the below, it...

    Posted by woz, 20-10-19
    hi JackoWacko835 can you reply to the below, it might help get you sorted..
    Have you checked your email spam folders or all mail for your statements?
    Are you sure you're a customer?
    Did you get...
    2 Replies
    33 Views
  17. hi Katie As far as I know, the answer is...

    Posted by woz, 20-10-19
    hi Katie
    As far as I know, the answer is eventually, but not yet.
    You would need to read your meter and send in monthly readings until PP can get your meter read remotely. I have no idea of the...
    29 Replies
    24,466 Views
  18. have you added vat at 5% that's why they look...

    Posted by woz, 20-10-19
    have you added vat at 5% that's why they look wrong...
    I've explained why above, apart from the 50p I don't understand yet, but which could be a membership fee issue, multiplication is correct (it...
    5 Replies
    58 Views
  19. nope, (actually the answer is yes, you're missing...

    Posted by woz, 20-10-19
    nope, (actually the answer is yes, you're missing a well thought out government plan to roll out a tested working smart meter infrastructure) there are problems with the meters, and for the moment PP...
    3 Replies
    48 Views
  20. hi shiraz There is no end date, it's a rolling...

    Posted by woz, 20-10-19
    Thread: Contract
    hi shiraz

    There is no end date, it's a rolling contract and ends when you end it by moving out or switching away to another supplier.
    Final bill can take up to 6 weeks
    ​Why do you ask?
    1 Replies
    25 Views
  21. well that may be the explanation, you may not...

    Posted by woz, 20-10-19
    well that may be the explanation, you may not think you're on E7 but if your meter says you are then you're being metered day+night (or total of day +night)
    Which reading have you been using?
    I'll...
    9 Replies
    78 Views
  22. https://www.britishgas.co.uk/complaints.html...

    Posted by woz, 19-10-19
    https://www.britishgas.co.uk/complaints.html
    Given the ridiculous difference and that you must have some photos of the meter showing a substantially lower reading albeit after the event, it seems...
    9 Replies
    78 Views
  23. https://community.purepla.net/content/156-can-i-ha...

    Posted by woz, 19-10-19
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    23 Replies
    674 Views
  24. https://community.purepla.net/content/156-can-i-ha...

    Posted by woz, 19-10-19
    Thread: Smart meter
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    3 Replies
    33 Views
  25. Have you had a meter change? If not ask for the...

    Posted by woz, 19-10-19
    Have you had a meter change?
    If not ask for the missing statements, wattbot, message the team,
    ​- Are you sure they aren't in your emails?
    (​and see edited reply above)
    5 Replies
    58 Views