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Type: Posts; User: ChrisH

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  1. Nataly, thanks for looking into this but what...

    Posted by ChrisH, 18-10-19
    Nataly, thanks for looking into this but what Member Services has told you concerns me on two counts:

    1) I had to pester Wattbott for a statement, if member services believe they have been sent...
    9 Replies
    166 Views
  2. Likewise, end of June install and no statements...

    Posted by ChrisH, 17-10-19
    Likewise, end of June install and no statements until an offset bill arrived last week for the period from Jan to October. I’m not holding out any hope of a statement arriving in November.

    As for...
    9 Replies
    166 Views
  3. Hi Nicolae, I feel your frustration as I’m in a...

    Posted by ChrisH, 05-10-19
    Hi Nicolae, I feel your frustration as I’m in a similar position. No statements since the fitting of my “Smart Meter” in May and an IHD that is useless. To be fair to PP I don’t think it is all of...
    18 Replies
    658 Views
  4. Hi Marc Thanks, IHD was on all day and near the...

    Posted by ChrisH, 10-09-19
    Hi Marc Thanks, IHD was on all day and near the meter but it is still saying that it has lost connection.
    78 Replies
    7,118 Views
  5. Marc, on the IHD connection issue I got what...

    Posted by ChrisH, 09-09-19
    Marc, on the IHD connection issue I got what sounded like the stock response that the firmware update will sort. I was part of the southern rollout so not sure it actually will? On the Statement...
    78 Replies
    7,118 Views
  6. Hi Marc. If whatever your smart team do to get...

    Posted by ChrisH, 06-09-19
    Hi Marc. If whatever your smart team do to get Duppy’s IHD to connect works I’d be interested to know the fix as I suddenly had the exact same issue. Also no Statement again this month and a lack of...
    78 Replies
    7,118 Views
  7. Hi Duppy after a couple of teething problems my...

    Posted by ChrisH, 04-09-19
    Thread: IHD woes
    Hi Duppy after a couple of teething problems my IHD had been working fine and then lost connection on the 22nd August and has never found it again. I think it has had a “conscious uncoupling” from my...
    9 Replies
    578 Views
  8. jonw, not sure then. I’ve had a couple of issues...

    Posted by ChrisH, 18-08-19
    jonw, not sure then. I’ve had a couple of issues since my Smart Meter was installed which I expected volunteering for the trial. When I’ve gone on Wattbot and messaged the team they have promptly...
    5 Replies
    213 Views
  9. Hi jonw I had the same issue. The App update...

    Posted by ChrisH, 18-08-19
    Hi jonw I had the same issue. The App update last week appears to have sorted it for me and both readings are now showing. I took my own readings last week to check. I also received a Statement,...
    5 Replies
    213 Views
  10. Max001 I had the same issue, I used Wattbott to...

    Posted by ChrisH, 14-08-19
    Max001 I had the same issue, I used Wattbott to message the team and they sorted it. I come under the south for the install, if your in the north then your issue might well be tied up with the wider...
    27 Replies
    3,947 Views
  11. Thanks Marc, not sure what magic your Smart Team...

    Posted by ChrisH, 11-07-19
    Thanks Marc, not sure what magic your Smart Team did but my IHD was working when I got home this evening.👍
    27 Replies
    3,947 Views
  12. Following my Smart Meter install I received a...

    Posted by ChrisH, 10-07-19
    Following my Smart Meter install I received a questionnaire asking my views on the install process. This very much related to Magnum’s performance which in my case was really good. Is there a follow...
    23 Replies
    3,416 Views
  13. Hi Marc, Nataly. Any update on resolving this...

    Posted by ChrisH, 10-07-19
    Hi Marc, Nataly. Any update on resolving this issue? I raised a ticket with Wottbott regarding my issue but am awaiting a response. I don’t want to pester Wottbott and fry his/her circuits if...
    27 Replies
    3,947 Views
  14. Thanks Marc and woz, don’t know if it is worth...

    Posted by ChrisH, 09-07-19
    Thanks Marc and woz, don’t know if it is worth adding something in the Q&A section as from what I could find the answers at present make no mention of the fact that the shenanigans woz mentions...
    13 Replies
    597 Views
  15. No Statement This Month

    Posted by ChrisH, 05-07-19
    I had a Smart Meter installed on the 26th June, my meter readings from the old meters are showing on my app usage page (as closing readings) along with zeros for the new meters. Usually like...
    13 Replies
    597 Views
  16. Hi Marc If you registered for the pilot but...

    Posted by ChrisH, 01-06-19
    Hi Marc

    If you registered for the pilot but are unsuccessful do you need to register again on the website?
    22 Replies
    2,302 Views
  17. Poll: As a Yorkshireman I like to keep tabs on my usage...

    Posted by ChrisH, 18-04-19
    As a Yorkshireman I like to keep tabs on my usage and therefore spending 😀. With two young kids in the house who have a habit of leaving TV’s/lights turned on it allows me to spot any spikes in...
    16 Replies
    994 Views
  18. I’ve got the same issue with my gas usage graph...

    Posted by ChrisH, 18-04-19
    I’ve got the same issue with my gas usage graph for last month only where my consumption increased but graph shows a reduction. My electricity usage shows correctly.
    19 Replies
    864 Views
  19. Thanks Woz. I agree that PP wouldn’t have access...

    Posted by ChrisH, 06-04-19
    Thanks Woz. I agree that PP wouldn’t have access to previous supplier info but I don’t see why they couldn’t provide a comparison to previous years usage if it was all PP data. My previous ‘Big 6’...
    26 Replies
    3,202 Views
  20. Only being with PP for about 6 months. Are you...

    Posted by ChrisH, 05-04-19
    Only being with PP for about 6 months. Are you also able to see usage compared to previous years?
    26 Replies
    3,202 Views
  21. 899 Replies
    81,254 Views