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Type: Posts; User: Marc

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  1. Good to see you JennyR68 :o

    Posted by Marc, 15-07-19
    Good to see you JennyR68 :o
    85 Replies
    3,274 Views
  2. Pure Planet app update - download version 7.21.3 now

    Posted by Marc, 15-07-19
    Hi everyone

    Just to let you know we’ve got an updated version of your Pure Planet app.

    Version number 7.21.3 has some bug fixes. Head to the App Store or Google Play to download it. The new...
    0 Replies
    31 Views
  3. Hi schase Good to hear you're pleased we've got...

    Posted by Marc, 15-07-19
    Hi schase
    Good to hear you're pleased we've got web! :)


    If your PP email and community email are the same, you'll be able to access both from web at the same time. I do. If I'm logged into my...
    2 Replies
    56 Views
  4. Hi catmac1997 Welcome to the community! Cheers...

    Posted by Marc, 15-07-19
    Hi catmac1997
    Welcome to the community!
    Cheers for posting. Jon1 and woz are both spot on here. The landlord just needs to join us and then s/he can decice whether to stay or switch.
    BTW I've...
    5 Replies
    19 Views
  5. Hi Bev T Welcome to the community! Cheers for...

    Posted by Marc, 15-07-19
    Thread: Gas meter
    Hi Bev T
    Welcome to the community!
    Cheers for posting.:up:
    What kind of meter is it? Is it a smart meter installed by a different supplier?
    2 Replies
    30 Views
  6. Hi Jimbo64 Check out this post...

    Posted by Marc, 15-07-19
    Thread: Amazon Vouchers
    Hi Jimbo64
    Check out this post which has some trouble-shooting tips.
    If they don't help, woz is spot on, our virtual assistant WattBot can take your referral details and sort this for you :up:
    2 Replies
    47 Views
  7. :joy:;)

    Posted by Marc, 15-07-19
    :joy:;)
    496 Replies
    28,455 Views
  8. Fantastic news Gray4276 :o

    Posted by Marc, 12-07-19
    Fantastic news Gray4276 :o
    496 Replies
    28,455 Views
  9. Nice pic woz ;)

    Posted by Marc, 12-07-19
    Nice pic woz ;)
    7 Replies
    112 Views
  10. Hi all Here's a link to a post with the replies...

    Posted by Marc, 12-07-19
    Hi all
    Here's a link to a post with the replies.
    Thanks again for taking part in this Q&A. Some really interesting questions :up:
    13 Replies
    422 Views
  11. Solar power community Q&A - the replies

    Posted by Marc, 12-07-19
    Thanks everyone for taking part in a Pure Planet Community Q&A about solar power.

    Following a recent visit to a solar farm in Devon, we invited questions from Members about solar power.

    One of...
    0 Replies
    50 Views
  12. 22 Replies
    818 Views
  13. Hey ChrisH I've just posted an update on IHD...

    Posted by Marc, 11-07-19
    Hey ChrisH
    I've just posted an update on IHD issues over here.
    It's related to IHDs in the North. In your case our Smart team are checking it out :up:
    22 Replies
    818 Views
  14. Smart meter IHD issues update

    Posted by Marc, 11-07-19
    Hi everyone

    We have an update to share about issues with some of our Members’ smart meters’ in-home displays.

    We’ve been looking into why some Members who’ve had 2nd generation smart meters...
    3 Replies
    128 Views
  15. There was a young man named White ​Whose speed...

    Posted by Marc, 11-07-19
    Thread: Poetry Corner
    There was a young man named White
    ​Whose speed was much faster than light.
    He set out one day,
    In a relative way,
    And returned on the previous night.

    I'm sure you could remember some of yours...
    3 Replies
    70 Views
  16. Good shout woz I had a listen last night. Didn't...

    Posted by Marc, 11-07-19
    Good shout woz
    I had a listen last night. Didn't get the whole way through (emergency with a cat. Long story, had to be there).
    From what I heard it was positive. More EVs coming, prices will drop...
    1 Replies
    62 Views
  17. True, we can't predict the future, but that...

    Posted by Marc, 10-07-19
    True, we can't predict the future, but that hasn't stopped us before! :joy:


    My prediction is in 5 years we'll look back on the 2018 EVs like the Nissan Leaf in the same way that we now look at...
    7 Replies
    219 Views
  18. There's another one worth looking at woz called...

    Posted by Marc, 10-07-19
    There's another one worth looking at woz called Discourse. Website here.
    23 Replies
    2,562 Views
  19. Hi Martin G You shouldn't need a passcode to...

    Posted by Marc, 10-07-19
    Thread: Meter readings.
    Hi Martin G
    You shouldn't need a passcode to read your meter.
    Have you seen this FAQ on how to take readings from a smart meter?
    2 Replies
    51 Views
  20. Hi ConcernedUser You've switched to a new...

    Posted by Marc, 10-07-19
    Hi ConcernedUser
    You've switched to a new supplier and given them opening meter readings?
    Check out this FAQ which explains what happens to those. They'll be validated and then sent to us to close...
    3 Replies
    61 Views
  21. Hi Johncoast12 Welcome to the community! I've...

    Posted by Marc, 10-07-19
    Hi Johncoast12
    Welcome to the community!
    I've flagged this with our Member services team. They emailed you at the end of May asking for your opening meter readings, and the date you moved in....
    2 Replies
    43 Views
  22. Hi Gillh012 Welcome to the community! Thanks...

    Posted by Marc, 10-07-19
    Hi Gillh012
    Welcome to the community!
    Thanks for posting.
    We've checked this out with our Member services team.
    The first bill used estimates. The second bill used validated final readings...
    3 Replies
    82 Views
  23. Hi Duppy Jowl I've had another chat about this...

    Posted by Marc, 10-07-19
    Hi Duppy Jowl
    I've had another chat about this with our smart meters team.
    There was a delay of at least two months at the start of the pilot, but by now you should only miss one monthly statement...
    10 Replies
    176 Views
  24. Hi Lenny under the terms of my lease I'm capped...

    Posted by Marc, 09-07-19
    Hi Lenny under the terms of my lease I'm capped at 10,000 miles a year. I can get that raised for year 2 but that'll also increase the monthly payments, to what I'm not sure yet. SO far I've done...
    7 Replies
    219 Views
  25. We’re trialling postcards for appointment reminders in smart meters pilot

    Posted by Marc, 09-07-19
    Hi everyone

    As part of our smart meters installation pilot we’ve started sending out postcards to Members to remind them of their appointment.

    At this stage we’re just testing this out during...
    1 Replies
    35 Views