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Type: Posts; User: Marc

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  1. Delete the app. Reinstall it. Login using correct...

    Posted by Marc, 12-11-19
    Delete the app. Reinstall it. Login using correct email address. Send readings 🀞
    16 Replies
    404 Views
  2. Hi Martin maxwell Check out this FAQ...

    Posted by Marc, 12-11-19
    Thread: Smart meter
    Hi Martin maxwell
    Check out this FAQ.
    πŸ‘
    1 Replies
    15 Views
  3. Hi JP345 Welcome to the community. I've...

    Posted by Marc, 12-11-19
    Hi JP345
    Welcome to the community.
    I've flagged this with our Member services team. It looks like there are two similar email addresses for you. So I'm thinking you may be logged in with the wrong...
    16 Replies
    404 Views
  4. Cheers @Bev...

    Posted by Marc, 11-11-19
    Cheers @Bev
    Same bug just happened to me, too.
    Tech boys and girls are looking into it!!
    138 Replies
    21,984 Views
  5. Pure Planet app and web update - download version 7.32.12

    Posted by Marc, 11-11-19
    Hey everyone,

    We’ve released a new version of your Pure Planet app and web account.

    It’s version 7.32.12 for iPhone, iPad and Android. Head to the App Store or Google Play to download the new...
    7 Replies
    79 Views
  6. Hi BobS An update (@Nataly is away today). Our...

    Posted by Marc, 11-11-19
    Hi BobS
    An update (@Nataly is away today).
    Our smart meter team have instructed Magnum to come out an fit a new smart meter for you.
    They'll be in touch soon to arrange the new appointment. πŸ‘
    5 Replies
    85 Views
  7. Hi haseebkayani Welcome to the community! I've...

    Posted by Marc, 11-11-19
    Hi haseebkayani
    Welcome to the community!
    I've flagged this with our Member services team. As community manager I don't have access to Members' accounts, but someone from the team will be in touch...
    22 Replies
    271 Views
  8. This made me happy today. 3099 Not one of...

    Posted by Marc, 11-11-19
    This made me happy today.

    3099

    Not one of mine, but the handiwork of Georgie

    Look at the craftmanship! The care and precision! 10/10 πŸ‘πŸ‘πŸ‘
    583 Replies
    43,984 Views
  9. This is very true. Here are nails belonging to...

    Posted by Marc, 11-11-19
    This is very true.
    Here are nails belonging to Maddie from ops team

    ​​​​​​​3098
    8 Replies
    877 Views
  10. Hi @Dot6...

    Posted by Marc, 11-11-19
    Hi @Dot6
    Welcome to the community, and thanks for posting a great question. 😊

    ​​​​​​​@Jon1 is spot on.
    The Warm Home Discount scheme operated by the Government becomes mandatory when an energy...
    2 Replies
    35 Views
  11. I admit I had to Google this Gwyndy Very...

    Posted by Marc, 11-11-19
    I admit I had to Google this Gwyndy
    Very interesting Wikipedia entry! Tough job, someone has to do it πŸΊπŸŽ‰
    10 Replies
    182 Views
  12. Hi Rosemary Wollaston Welcome to the community πŸ‘...

    Posted by Marc, 11-11-19
    Hi Rosemary Wollaston
    Welcome to the community πŸ‘
    Does this guide to reading old smart meters from our FAQs section help?
    2 Replies
    31 Views
  13. Hi cottontop Sorry to hear you're frustrated....

    Posted by Marc, 11-11-19
    Hi cottontop
    Sorry to hear you're frustrated.
    We do post updates here in the community about smart meters. Check out the smart meters section here.
    There's this post on the need to keep sending...
    33 Replies
    26,051 Views
  14. Hi @John3453...

    Posted by Marc, 11-11-19
    Hi @John3453
    Welcome to the community!
    Thanks for posting. πŸ‘
    Isolation switches are installed by your Distribution Network Operator, not your energy supplier.
    Check out this map which will...
    3 Replies
    42 Views
  15. Nice thread Jowl 😁 The last movie I watched is...

    Posted by Marc, 11-11-19
    Nice thread Jowl 😁
    The last movie I watched is Rocketman (Elton John bio). It was, meh, okay.... Felt it was a bit of a copy of the Freddie Mercury bio Bohemian Rhapsody, which is brilliant.
    2 Replies
    29 Views
  16. Hi philwil Edward from our member services team...

    Posted by Marc, 08-11-19
    Hi philwil
    Edward from our member services team has let me know he's sorting this out for you.
    Sorry that you've had a lot of hassle.
    Final thought from me (I may get another, they usually come at...
    13 Replies
    149 Views
  17. Hi philwil No apologies needed at all! It must...

    Posted by Marc, 08-11-19
    Hi philwil
    No apologies needed at all! It must be really frustrating for you that you're not able to give readings. I'm frustrated too, even though thankfully it's not an issue that's affecting many...
    13 Replies
    149 Views
  18. Thanks 25 quid Our tech team are lookng into it....

    Posted by Marc, 07-11-19
    Thanks 25 quid
    Our tech team are lookng into it. πŸ‘¨*πŸ’»
    I will of course keep you posted as soon as I get some news!
    10 Replies
    283 Views
  19. This is v frustrating. Are you using any VPNs?...

    Posted by Marc, 07-11-19
    This is v frustrating.
    Are you using any VPNs? They sometimes interfere with the login emails.
    What email and email client are you using?
    13 Replies
    149 Views
  20. Nice one for starting this thread NannyOgg I...

    Posted by Marc, 07-11-19
    Nice one for starting this thread NannyOgg
    I reckon it'll come in very useful!
    How about some recycled plantable Christmas cards - they come with the wild flower seeds already embedded into the...
    10 Replies
    182 Views
  21. No worries at all Angelabikerbabe β€‹β€‹β€‹β€‹β€‹β€‹β€‹πŸ˜‰

    Posted by Marc, 07-11-19
    No worries at all Angelabikerbabe
    β€‹β€‹β€‹β€‹β€‹β€‹β€‹πŸ˜‰
    9 Replies
    92 Views
  22. Hi again philwil Sorry having read your second...

    Posted by Marc, 07-11-19
    Hi again philwil
    Sorry having read your second post in this thread I think the issue is about connectivity.
    If the error message says servers can't be reached, it means it's timing out because the...
    13 Replies
    149 Views
  23. Hey @philwil...

    Posted by Marc, 07-11-19
    Hey @philwil
    What causes the 'login loop' that @Nataly mentioned is when you go to the email from the app to click on the security check to verify your account, your phone will not necessarily show...
    13 Replies
    149 Views
  24. Hey paddy499 Welcome to the community! Thanks...

    Posted by Marc, 07-11-19
    Hey paddy499
    Welcome to the community!
    Thanks for posting.
    There's a few different offers at the moment, so it can get a little confusing!
    The tips from Angelabikerbabe is spot on if you're...
    9 Replies
    92 Views