Results

Type: Posts; User: Duppy

Search:

  1. 7 Replies
    507 Views
  2. Hi PaulKerr73 Welcome to the community, I am...

    Posted by Duppy, 22-08-19
    Thread: IHD
    Hi PaulKerr73
    Welcome to the community,
    I am assuming that the smart meters were fitted by Pure Planet.
    Here is a link to the IHD user guide
    ...
    3 Replies
    51 Views
  3. Is there any news about the winner of this...

    Posted by Duppy, 22-08-19
    Is there any news about the winner of this competition, winners were supposed to be announced on 5 August ( although it didn't say what year )
    7 Replies
    507 Views
  4. Poll: I'm really torn by this one, I used to love...

    Posted by Duppy, 21-08-19
    I'm really torn by this one, I used to love biscuits of any type, BUT, having recently been told I have diabetes, I would now go for the fruit/healthy options. I suppose anybody that needs a biscuit...
    18 Replies
    132 Views
  5. Hi Rosieclare6, ​There is no phone number as...

    Posted by Duppy, 21-08-19
    Thread: Wattbot
    Hi Rosieclare6,
    ​There is no phone number as there is no call centre. To access Wattbot make sure that you are signed in, and then type " message the team " to get the attention of PP staff, they...
    3 Replies
    29 Views
  6. Hi Marc Thought I'd let you know that when my...

    Posted by Duppy, 20-08-19
    Hi Marc
    Thought I'd let you know that when my Smart meters were fitted the only thing I got was an IHD instruction leaflet, no mention of continued meter readings, although I was aware of this from...
    4 Replies
    69 Views
  7. Hi Rachelstone, Quite simply, you can't. Pure...

    Posted by Duppy, 19-08-19
    Hi Rachelstone,
    Quite simply, you can't. Pure Planet's payment structure is centred on the fact that your annual usage is paid for in monthly installments, split 60/40 paying slight less in the...
    2 Replies
    35 Views
  8. If that was the best offerings, I would hate to...

    Posted by Duppy, 19-08-19
    If that was the best offerings, I would hate to see the rest, the only one mildly amusing was the Eton theme calendar
    21 Replies
    2,056 Views
  9. Hi BobS, This seems to be a common theme, my...

    Posted by Duppy, 19-08-19
    Hi BobS,
    This seems to be a common theme, my smart meters were fitted in May, and like you the gas close and recent sent readings are not showing on the app, although the electric is ok.
    All part...
    23 Replies
    18,871 Views
  10. Hi Gabolono, I have had to contact the team due...

    Posted by Duppy, 19-08-19
    Hi Gabolono,
    I have had to contact the team due to no statements or readings in the app, they have assured me that they are receiving the readings but waiting for meter info.
    Contact PP and ask,...
    80 Replies
    3,924 Views
  11. Hi MC2019, If by, how have you found it,you mean...

    Posted by Duppy, 19-08-19
    Hi MC2019,
    If by, how have you found it,you mean PP not having a call centre, I actually prefer it as I hate call centres with long wait time awful " music " and unintelligible accents.
    Contacting...
    4 Replies
    49 Views
  12. Hi Mattmichaud10, Welcome to the community,...

    Posted by Duppy, 19-08-19
    Hi Mattmichaud10,
    Welcome to the community, under normal circumstances provided there are no hitches, a switch normally takes 17 days, however, under current regulations you are allowed to switch 42...
    1 Replies
    36 Views
  13. Hi Ladyg ​Fear not, your tariff won't be...

    Posted by Duppy, 18-08-19
    Hi Ladyg
    ​Fear not, your tariff won't be affected, and any unused credit will remain in your account for future use
    2 Replies
    45 Views
  14. Hi Max001, ​Had you been using gas just before...

    Posted by Duppy, 18-08-19
    Hi Max001,
    ​Had you been using gas just before you checked the IHD, the electric usage shows almost immediately, but the gas only updates every half hour
    2 Replies
    58 Views
  15. hi Jon, I am in exactly the same situation as...

    Posted by Duppy, 18-08-19
    hi Jon, I am in exactly the same situation as you, my smart meters were fitted end of May, electric readings show in app but no gas, not even the close reading which I submitted. Also no statements...
    5 Replies
    67 Views
  16. Hi Jandobrown, Are you saying that the send...

    Posted by Duppy, 18-08-19
    Thread: Meter reading
    Hi Jandobrown,
    Are you saying that the send meter reading moon is not showing on the app. If that's the case and you want to send readings early, go to the menu ( three lines top right ) you will...
    2 Replies
    60 Views
  17. Hi Scubaseahorse, Thanks, I've never really...

    Posted by Duppy, 18-08-19
    Hi Scubaseahorse,
    Thanks, I've never really thought about it, but you could have the answer, my wife is also 12 years my junior.
    6 Replies
    197 Views
  18. Hi Prince, follow this link, it should help ...

    Posted by Duppy, 16-08-19
    Thread: Smart meter
    Hi Prince,
    follow this link, it should help

    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    2 Replies
    58 Views
  19. Hi Dan, here is a section of the FAQ'S about...

    Posted by Duppy, 16-08-19
    Hi Dan, here is a section of the FAQ'S about payments.

    If you need to make a one-off payment, contact our Member Services team using either your Pure Planet app, at purepla.net or email us at...
    1 Replies
    35 Views
  20. Hi DJHL. Welcome to the community. Access to...

    Posted by Duppy, 16-08-19
    Hi DJHL.
    Welcome to the community.

    Access to your Pure Planet account used to be via smart phone app only, they have now introduced a website version via which you can access your account. If you...
    3 Replies
    36 Views
  21. When the link took you to Wattbot, did you open...

    Posted by Duppy, 16-08-19
    When the link took you to Wattbot, did you open the bot?. Open Wattbot, your questions and answers should be there
    2 Replies
    70 Views
  22. Hello Megs, Welcome to the community, don't...

    Posted by Duppy, 16-08-19
    Thread: Moving in
    Hello Megs,
    Welcome to the community, don't panic you will still have electric, but from the date you move in to the date you switch you will be a deemed customer of whoever the supplier is now, You...
    1 Replies
    33 Views
  23. Wattbot is working again now, try again. Don't...

    Posted by Duppy, 16-08-19
    Wattbot is working again now, try again. Don't forget to start your message with " message the team" (without the"")
    6 Replies
    142 Views
  24. Hi Pete07 As it's your first post Welcome to the...

    Posted by Duppy, 16-08-19
    Thread: Smart meters
    Hi Pete07
    As it's your first post Welcome to the community, no you don't have to have a smart meter if you don't want one, it's not compulsory
    4 Replies
    89 Views
  25. If you are trying to sign in to the web account...

    Posted by Duppy, 16-08-19
    If you are trying to sign in to the web account on the phone that has the app, the sign in email will take you to the app.
    For now until the problems are fixed you could uninstall the app then try...
    17 Replies
    225 Views