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Type: Posts; User: Marc

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  1. Hi jonathantarrant I think you're using the...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Hi jonathantarrant
    I think you're using the wrong email address.
    Your energy account is associated to a different email address to the one you're using for the community.
    I think it's an iCloud...
    7 Replies
    78 Views
  2. Hi Tide2468 Welcome to the community! Thanks...

    Posted by Marc, 13-11-19
    Hi Tide2468
    Welcome to the community!
    Thanks for posting.
    We've got an FAQ here on how to read old smart meters.
    Hope this helps πŸ‘
    3 Replies
    66 Views
  3. Hi Bethanyholden11 Welcome to the community! ...

    Posted by Marc, 13-11-19
    Hi Bethanyholden11
    Welcome to the community!
    Thanks for posting.
    That's a great reply from Gwyndy πŸ™

    I've flagged this up with our Member services team. Looks like you moved into a new home...
    2 Replies
    46 Views
  4. Ah, I just replied to your DM too. ...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Ah, I just replied to your DM too.

    ​​​​​​​Sorry for a basic question.... but you're def logged in? If not, you'll see a little avatar top right corner of https://purepla.net/
    Click on that, enter...
    7 Replies
    78 Views
  5. Hi Adamgb12 Welcome to the community, and thanks...

    Posted by Marc, 13-11-19
    Thread: Faulty meter
    Hi Adamgb12
    Welcome to the community, and thanks for posting.
    Looks like Ceri from our Member services team has sorted this for you πŸ‘
    2 Replies
    37 Views
  6. Hi Carew76pp Does this FAQ...

    Posted by Marc, 13-11-19
    Hi Carew76pp
    Does this FAQ answer your question about info being sent to previous suppliers?
    4 Replies
    47 Views
  7. Hi jonathantarrant Welcome to the community!...

    Posted by Marc, 13-11-19
    Thread: meter readings
    Hi jonathantarrant
    Welcome to the community!
    Thanks for posting.
    What browser are you using?
    7 Replies
    78 Views
  8. Hi thiaphy Welcome to the community! Does this...

    Posted by Marc, 13-11-19
    Hi thiaphy
    Welcome to the community!
    Does this post help?
    πŸ‘
    1 Replies
    75 Views
  9. Fantastic news NinaM Great to hear it! We...

    Posted by Marc, 13-11-19
    Thread: App Update
    Fantastic news NinaM
    Great to hear it!


    We don't have a call centre. This is so we can keep costs down and keep giving our Members a really competitive price. It does take some getting used to,...
    5 Replies
    84 Views
  10. Hi JohnToomey Thanks for posting in the...

    Posted by Marc, 13-11-19
    Hi JohnToomey
    Thanks for posting in the community.
    FYI I've merged your posts into one place, to avoid having duplicate chats.

    I can see you've decided to switch to another energy supplier. No...
    26 Replies
    124 Views
  11. That jam and peanut butter combo is better than...

    Posted by Marc, 13-11-19
    That jam and peanut butter combo is better than any award IMHO David j
    🍞πŸ₯œπŸ“
    593 Replies
    44,427 Views
  12. Great to hear Gray4276 Nice one Duppy πŸ™

    Posted by Marc, 13-11-19
    Great to hear Gray4276

    Nice one Duppy πŸ™
    16 Replies
    232 Views
  13. Hi Gray4276 I've been chatting to our tech team...

    Posted by Marc, 12-11-19
    Hi Gray4276
    I've been chatting to our tech team about this. And Duppy has got it spot on. You need to change the default PDF viewer in the tablet.
    Here's how:
    Open settings > Apps and...
    16 Replies
    232 Views
  14. Pure Planet Community wins award for engagement

    Posted by Marc, 12-11-19
    Great news for all Members of our community.πŸ˜„

    We’ve been hailed as one of the best communities in the UK. Last night we were presented with the Winner of the Best Engagement in Utilities and...
    8 Replies
    85 Views
  15. Hi again glendaibbotson Just to let you know our...

    Posted by Marc, 12-11-19
    Thread: meter reading
    Hi again glendaibbotson
    Just to let you know our tech team have been looking at your account and it all looks good. πŸ‘
    So I'm thinking it may be a good idea to make sure you've updated your PP app...
    3 Replies
    66 Views
  16. Hi again JP345 Our tech team have looked into...

    Posted by Marc, 12-11-19
    Hi again JP345
    Our tech team have looked into your account. They can't find anything wrong/weird with the account set-up, and there's no issue affecting Members generally.
    So we're thinking it...
    21 Replies
    490 Views
  17. Hi glendaibbotson Thanks for posting. When you...

    Posted by Marc, 12-11-19
    Thread: meter reading
    Hi glendaibbotson
    Thanks for posting.
    When you open the Pure Planet app and go to Menu in the top-right, the fourth item in the list of menu items should be 'Send a meter reading' (between 'Balance...
    3 Replies
    66 Views
  18. Hi @NinaM...

    Posted by Marc, 12-11-19
    Thread: App Update
    Hi @NinaM
    Welcome to the community!
    Thanks for posting. πŸ‘
    You've had some great replies already from @Jon1 and @woz

    I just wanted to jump in too, to ask whether it's sorted yet?
    5 Replies
    84 Views
  19. Great feedback Gray4276 Quick request for some...

    Posted by Marc, 12-11-19
    Great feedback Gray4276
    Quick request for some extra info that I'll need to pass on the tech team - what version of Android is the Asus tablet running? And to confirm that the tablet can open the...
    16 Replies
    232 Views
  20. Hi JP345 Thanks. We're looking into this issue....

    Posted by Marc, 12-11-19
    Hi JP345
    Thanks. We're looking into this issue. It's not affecting all Members but we're checking it out.
    I've just posted an update here.
    21 Replies
    490 Views
  21. RESOLVED: Investigating reports of issues sending meter readings

    Posted by Marc, 12-11-19
    We're investigating reports from some Members who aren't seeing options to send us meter readings.

    Sorry if this is affecting you. In the meantime if you head to WattBot in your app and send a...
    0 Replies
    46 Views
  22. Delete the app. Reinstall it. Login using correct...

    Posted by Marc, 12-11-19
    Delete the app. Reinstall it. Login using correct email address. Send readings 🀞
    21 Replies
    490 Views
  23. Hi Martin maxwell Check out this FAQ...

    Posted by Marc, 12-11-19
    Thread: Smart meter
    Hi Martin maxwell
    Check out this FAQ.
    πŸ‘
    1 Replies
    32 Views
  24. Hi JP345 Welcome to the community. I've...

    Posted by Marc, 12-11-19
    Hi JP345
    Welcome to the community.
    I've flagged this with our Member services team. It looks like there are two similar email addresses for you. So I'm thinking you may be logged in with the wrong...
    21 Replies
    490 Views
  25. Cheers @Bev...

    Posted by Marc, 11-11-19
    Cheers @Bev
    Same bug just happened to me, too.
    Tech boys and girls are looking into it!!
    138 Replies
    22,096 Views