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Type: Posts; User: Timco

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  1. Hello, use the wattbot and type “message the...

    Posted by Timco, 04-09-18
    Hello, use the wattbot and type “message the team” and then send the message about the mpan numbers and someone will get back to you, usually within 24 hours,
    I hope you get it sorted,
    Tim
    3 Replies
    978 Views
  2. Hello, The app always says “please send a meter...

    Posted by Timco, 28-08-18
    Hello,
    The app always says “please send a meter reading” it’s a feature, if you Send a monthly reading you’ll get an accurate bill, if the emails asks for a reading on say the 18th of the month and...
    1 Replies
    455 Views
  3. Hi LOUISE, using wattbot, type “message the team”...

    Posted by Timco, 23-08-18
    Hi LOUISE, using wattbot, type “message the team” and then “please can I
    Have my credit back and adjust my direct debit” and they will soon sort it for you,
    Tim
    3 Replies
    1,588 Views
  4. Hello, have you had a bill yet? Tim

    Posted by Timco, 16-08-18
    Hello, have you had a bill yet?
    Tim
    2 Replies
    443 Views
  5. Message the team on wattbot and tell them to...

    Posted by Timco, 14-08-18
    Message the team on wattbot and tell them to prevent the swap should do it
    8 Replies
    826 Views
  6. Hi Ginnes, looks like a bug in the current relase...

    Posted by Timco, 11-08-18
    Hi Ginnes, looks like a bug in the current relase of the app to me, I expect it will get fixed quickly,
    Tim
    3 Replies
    543 Views
  7. Hi loulou, Unfortunately this is not available...

    Posted by Timco, 10-08-18
    Hi loulou,
    Unfortunately this is not available with pure planet at the moment, it would be nice though,
    Tim
    3 Replies
    711 Views
  8. Hi Ash, They have been fine for me, I panicked...

    Posted by Timco, 06-08-18
    Thread: Response
    Hi Ash,

    They have been fine for me, I panicked a bit when the electricity switch went through but the final gas bill from my previous supplier did not come through for another couple of weeks, but...
    8 Replies
    1,032 Views
  9. Nobody said that they put out more co2 then they...

    Posted by Timco, 04-08-18
    Nobody said that they put out more co2 then they absorb, it was just a point on biology that my wife won
    6 Replies
    2,284 Views
  10. Oh lord, I got caught out with this argument with...

    Posted by Timco, 03-08-18
    Oh lord, I got caught out with this argument with my missius, all plants give out co2 at night when photosynthesis does not take place and transpiration occurs
    Tim
    6 Replies
    2,284 Views
  11. Pure planet do not have a contact centre, did you...

    Posted by Timco, 03-08-18
    Thread: Contact me
    Pure planet do not have a contact centre, did you ask in the wattbot to message the team? If you do that then someone will come back to you by email or by message in the wattbot,
    Tim
    9 Replies
    1,223 Views
  12. Hello. Don’t forget that pp will Charge in...

    Posted by Timco, 02-08-18
    Thread: Billing
    Hello. Don’t forget that pp will Charge in advance, so you’ll pay the first direct debit payment on your switch date, a lot of the smaller suppliers also charge in advance, I believe this is to...
    5 Replies
    923 Views
  13. Hello Charmaine, There are two payment levels,...

    Posted by Timco, 30-07-18
    Hello Charmaine,
    There are two payment levels, summer and winter and you pay a little less in the summer as you use less energy, if when you get your bill it looks like you are using much more or...
    1 Replies
    474 Views
  14. Hi Charmaine, It’s included in your monthly...

    Posted by Timco, 30-07-18
    Thread: Monthly fee
    Hi Charmaine,
    It’s included in your monthly direct debit price,
    Tim
    1 Replies
    459 Views
  15. Hello, Just thought I’d Mention the £35,000...

    Posted by Timco, 28-07-18
    Hello,
    Just thought I’d Mention the £35,000 interest free loan available in Scotland one more time,

    http://www.energysavingtrust.org.uk/scotland/grants-loans/electric-vehicle-loan

    For your...
    22 Replies
    6,847 Views
  16. Hello, Not at the moment, but payments are being...

    Posted by Timco, 27-07-18
    Hello,
    Not at the moment, but payments are being looked at,
    Tim
    2 Replies
    499 Views
  17. Hello, As far as I know, nobody supports this...

    Posted by Timco, 27-07-18
    Hello,
    As far as I know, nobody supports this yet and it will need a special car charger a V2g one according to vehicle to grid, it looks to be about £8000 with revenues of £300-400 back a...
    22 Replies
    6,847 Views
  18. Hello, The first bill is normally received a...

    Posted by Timco, 26-07-18
    Hello,
    The first bill is normally received a month after the supply start state. This covers the energy use from start date to the bill date and is deducted from the amount of money you paid on the...
    4 Replies
    772 Views
  19. Hello, if you are switching suppliers then your...

    Posted by Timco, 23-07-18
    Hello, if you are switching suppliers then your new supplier will send the closing readings, if you’re closing because you’re not needing an energy supply at the address then you will need to contact...
    2 Replies
    445 Views
  20. Hi Bhodi, Don’t worry, just send some new...

    Posted by Timco, 22-07-18
    Hi Bhodi,
    Don’t worry, just send some new readings, I sent a duff one this month followed by good readings, and the bill was spot on as usual,
    Tim
    4 Replies
    631 Views
  21. Hi Kniterella, For your electricity, and gas...

    Posted by Timco, 20-07-18
    Hi Kniterella,
    For your electricity, and gas you pay for the amount of units you use multiplied by the price in pence per unit then they add the monthly fee of 8.05 and then add vat at 5% to the...
    2 Replies
    1,576 Views
  22. What doesn’t work?, are you not receiving...

    Posted by Timco, 18-07-18
    Thread: Wattbot
    What doesn’t work?, are you not receiving replies?
    Tim
    2 Replies
    1,148 Views
  23. That’s gonna be an ipad2 still on ios9,there is...

    Posted by Timco, 16-07-18
    That’s gonna be an ipad2 still on ios9,there is no possibility to upgrade it
    11 Replies
    1,987 Views
  24. Hi Jesse, this seems very high, I am a high user...

    Posted by Timco, 14-07-18
    Hi Jesse, this seems very high, I am a high user and no where near this cost. PP have the cheapest unit rate so I would check the meter reading at the same time every day and see how much you are...
    4 Replies
    682 Views
  25. Hello, unfortunately you cannot upgrade an iPhone...

    Posted by Timco, 21-06-18
    Hello, unfortunately you cannot upgrade an iPhone 3 to that level of iOS, you need an iPhone 5 or better, I don’t think the 4 is upgradable to
    10, or and android phone with android version 5 or...
    121 Replies
    18,159 Views