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Type: Posts; User: woz

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  1. hi all I have been away and sadly missed this...

    Posted by woz, 15-11-19
    hi all
    I have been away and sadly missed this interchange. it's clear that nothing anyone can or will say will persuade Mr Toomey, (that he may be wrong) although having said that there are some...
    30 Replies
    180 Views
  2. hi Wingraham there is no account number as such,...

    Posted by woz, 15-11-19
    Thread: Account no
    hi Wingraham
    there is no account number as such, the reason another helpful member asked for what reason it was requested and why it was so important was to help suggest a way round this, not to pry...
    5 Replies
    87 Views
  3. nice one!

    Posted by woz, 15-11-19
    nice one!
    10 Replies
    101 Views
  4. hi nina This should not happen but it seems to...

    Posted by woz, 12-11-19
    Thread: App Update
    hi nina
    This should not happen but it seems to have resurfaced. As suggested try deleting and reinstall. I mentioned it to pp a short while back and I believe and hope it’s being looked at again....
    5 Replies
    84 Views
  5. hi mared your smart meter is still working, the...

    Posted by woz, 08-11-19
    hi mared
    your smart meter is still working, the in home display has stopped not the meter. If you need help reading the actual meters post back.
    33 Replies
    4,185 Views
  6. hi manselton Your supposition about prices just...

    Posted by woz, 08-11-19
    hi manselton
    Your supposition about prices just failed, PP don't increase their prices after a year, it's a variable tariff and can go up or down with 2 weeks notice.
    ​​​​​​​
    33 Replies
    4,185 Views
  7. I'm on gmail and the login mail arrives within 10...

    Posted by woz, 08-11-19
    Thread: Loggin In
    I'm on gmail and the login mail arrives within 10 secs always. Are your settings askew?
    9 Replies
    279 Views
  8. hi greedypig don't take readings from the Ihd,...

    Posted by woz, 08-11-19
    hi greedypig
    don't take readings from the Ihd, you can't rely on them, you need to try reading the meters, usually press 9 or A to wake meters
    post back if you need more help.
    127 Replies
    121,510 Views
  9. hi Simat Does this help?...

    Posted by woz, 06-11-19
    hi Simat
    Does this help?
    https://community.purepla.net/content/177-What-is-an-erroneous-transfer#ckb_start
    2 Replies
    51 Views
  10. You don't need POE to operate the door, my guess...

    Posted by woz, 06-11-19
    Thread: Handy DIY tips?
    You don't need POE to operate the door, my guess is there are probably a set of contacts you can wire to to operate remotely, but is the idea to open it from the wifi?

    i know a friendly sparky who...
    8 Replies
    103 Views
  11. hi Grichardson Your smart meter does work (or it...

    Posted by woz, 06-11-19
    hi Grichardson
    Your smart meter does work (or it should) you just need to press a button to wake up the screen. You can't do any harm by pressing the wrong button so don't worry about that. If it's...
    4 Replies
    67 Views
  12. hi whatbot if you think the following is obvious...

    Posted by woz, 06-11-19
    hi whatbot
    if you think the following is obvious feel free to disregard, but I feel a word or two explaining billing might help (if not for you then for others).
    Your monthly payments are just...
    12 Replies
    213 Views
  13. hi Marta Pure Planet may email you but it's...

    Posted by woz, 06-11-19
    Thread: Address email
    hi Marta
    Pure Planet may email you but it's usually on a no reply email, except under certain circumstances wher you can reply, in which case it will be clear by the content of the mail. Put simply...
    2 Replies
    33 Views
  14. hi Jowl You might find THIS...

    Posted by woz, 06-11-19
    Thread: Handy DIY tips?
    hi Jowl
    You might find THIS useful, but...
    If you're going to use a spark (which you'll have to get a cert AND to make sure earthing and disconnection times are OK) my advice is to get the spark in...
    8 Replies
    103 Views
  15. hi Tony I don't know about sour grapes, but I...

    Posted by woz, 06-11-19
    Thread: Refund
    hi Tony
    I don't know about sour grapes, but I have to agree that posting criticism of other companies in response to someone who has switched because they aren't happy with PP is neither...
    9 Replies
    162 Views
  16. Thanks Nataly and Marc and to all for putting up...

    Posted by woz, 05-11-19
    Thanks Nataly and Marc and to all for putting up with me!

    The volume of posts is challenging, and a great sign that the community is growing. The tenacity of regular posters is really...
    18 Replies
    707 Views
  17. hi Gab I assumed it was the IHD showing an...

    Posted by woz, 05-11-19
    hi Gab
    I assumed it was the IHD showing an error and the meter was readable by pressing the button to wake it up - maybe I assumed incorrectly?
    6 Replies
    480 Views
  18. hi Stubbyd I regularly use a laptop with chrome...

    Posted by woz, 05-11-19
    Thread: Community Login
    hi Stubbyd
    I regularly use a laptop with chrome firefox or even edge on accasion and the login process is fine.
    I quite like not having to remeber another password.
    There is one snag I grant you,...
    7 Replies
    122 Views
  19. hi Anne Don't fret if you can't send a reading...

    Posted by woz, 05-11-19
    Thread: Meter reading
    hi Anne
    Don't fret if you can't send a reading when you get the reminder, you can send readings any time, so once you're in a position to send readings just send them then. If you can then continue...
    2 Replies
    43 Views
  20. hi DarrelynG You can ask for a refund but...

    Posted by woz, 05-11-19
    Thread: Credit
    hi DarrelynG
    You can ask for a refund but clearly something is very amiss here, your account should never have reached that level of credit. I suspect it hasn't but who knows...
    If it has and PP's...
    3 Replies
    62 Views
  21. hi Broomvale You may be able to get a refund,...

    Posted by woz, 05-11-19
    hi Broomvale
    You may be able to get a refund, but you will still get a final bill which you will have to pay so doesn't it make sense to leave enough credit in the account to pay for what you are...
    14 Replies
    177 Views
  22. hi Thirza you have to read the ACTUAL meter not...

    Posted by woz, 05-11-19
    Thread: smart meter
    hi Thirza
    you have to read the ACTUAL meter not the in home display. It will likely have a blank scren and need to be woken up by pressing a button, usually 9 or A.
    You don't say if it's a PP...
    1 Replies
    47 Views
  23. ...and just to add, although for practical...

    Posted by woz, 05-11-19
    ...and just to add, although for practical purposes it does not matter although for billing it does, the exact conversion depends on the calorific value of the gas supplied, which varies and may...
    3 Replies
    55 Views
  24. hi shirleya go to help in app or online, ask...

    Posted by woz, 05-11-19
    Thread: Account credit
    hi shirleya
    go to help in app or online, ask wattbot, type message the team and ask for a dd review/refund. Replies not instant a day or 2 but you will get a reply.
    ​​​​​​​Also don't forget you...
    1 Replies
    50 Views
  25. hi Tony It's very common to have payments taken...

    Posted by woz, 05-11-19
    Thread: Refund
    hi Tony
    It's very common to have payments taken from 2 suppliers when switching, slightly more so when switching to PP because their first payment is taken on the day you switch. Previous suppliers...
    9 Replies
    162 Views