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Type: Posts; User: TonyMcH

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  1. By switching to another supplier

    Posted by TonyMcH, 13-03-19
    Thread: Closing account
    By switching to another supplier
    4 Replies
    277 Views
  2. Dave It takes about 6 weeks for your old...

    Posted by TonyMcH, 02-02-19
    Thread: Direct debit
    Dave

    It takes about 6 weeks for your old supplier to provide a final bill. If they have recovered too much from you against the final bill they will issue a refund.

    I wouldn’t cancel your DD...
    2 Replies
    192 Views
  3. Awesome Do PP owe you the credit or your...

    Posted by TonyMcH, 06-01-19
    Thread: Opening/closing
    Awesome

    Do PP owe you the credit or your previous supplier ?. If it’s your previous supplier then there is no point in cancelling the PP DD as its not their responsibility to provide the refund...
    5 Replies
    307 Views
  4. Clara I can completely understand the...

    Posted by TonyMcH, 06-01-19
    Clara

    I can completely understand the nervousness, but it all works out the same over the year. PP product isn’t for everyone and the good news is that there are plenty of other retailers to...
    3 Replies
    207 Views
  5. I have an old ferraris type 3phase meter and it...

    Posted by TonyMcH, 06-01-19
    I have an old ferraris type 3phase meter and it just has two registers ‘normal’ & ‘low’ as prior to the heating being upgraded in the house it had storage heating throughout. As per jon1’s earlier...
    6 Replies
    351 Views
  6. Admedhas It’s a really good question. But I...

    Posted by TonyMcH, 27-12-18
    Admedhas

    It’s a really good question. But I guess the answer is that it’s more a supply versus demand question....if demand goes up so will the desire to produce more of the renewables ‘product’....
    2 Replies
    199 Views
  7. Poll: Bev This is a great Christmas...

    Posted by TonyMcH, 12-12-18
    Bev

    This is a great Christmas playlist....found it hard to choose....but my vote went for Shakin S !!

    TonyMcH
    7 Replies
    1,441 Views
  8. Sajidah Thats such a good idea....I’m sure you...

    Posted by TonyMcH, 12-12-18
    Sajidah

    Thats such a good idea....I’m sure you wouldn’t need the PP marketing team to do that....you could just it yourself !

    TonyMcH
    5 Replies
    302 Views
  9. Benosky Take the meter readings at your...

    Posted by TonyMcH, 03-12-18
    Thread: Moved house
    Benosky

    Take the meter readings at your earliest opportunity at your new property and instigate a switch again through the PP app in the same way you did last time round. You may have to find out...
    1 Replies
    147 Views
  10. Debs Has your existing supplier indicated why...

    Posted by TonyMcH, 30-11-18
    Debs

    Has your existing supplier indicated why they have stopped the switch ?.....normally switching can only be stopped due to debt on the account, however You can't be stopped from switching if...
    2 Replies
    338 Views
  11. All The good news is that you will never be...

    Posted by TonyMcH, 30-11-18
    Thread: Estimated bills
    All

    The good news is that you will never be charged twice for the energy you consume and it will eventually reconcile. As David says your monthly DD stays the same (with a summer winter...
    5 Replies
    494 Views
  12. Nicola You recieve £25 for every referral to...

    Posted by TonyMcH, 24-11-18
    Thread: £25
    Nicola

    You recieve £25 for every referral to PP but not for you joining. There is a whole section devoted to how to do this on the PP Community Board

    TMcH
    3 Replies
    912 Views
  13. George I’m not sure you can, this is pretty...

    Posted by TonyMcH, 15-11-18
    Thread: Moving home
    George

    I’m not sure you can, this is pretty much an industry average switching time I beleive. The good news is that when you move in to your new home the encumber supplier for the property will...
    3 Replies
    377 Views
  14. Claire Sorry to hear you are having DD...

    Posted by TonyMcH, 15-11-18
    Claire

    Sorry to hear you are having DD problems and appreciate the concern over double payments, If you go to the Help section of the PP app, find WattBott and type in ‘Message the team’ along...
    3 Replies
    379 Views
  15. I’m beginning to think that 10k+ (satisfied)...

    Posted by TonyMcH, 15-11-18
    I’m beginning to think that 10k+ (satisfied) members may be wrong about choosing PP ?
    20 Replies
    1,839 Views
  16. Hi 155MS Why don’t you take your own meter...

    Posted by TonyMcH, 15-11-18
    Thread: Meter readings
    Hi 155MS

    Why don’t you take your own meter readings on a daily basis to work this out ?. All you need to do is take your elec daily readings, work out the difference each day which is equivalent...
    2 Replies
    311 Views
  17. Terry When you press the number ‘9’ on the...

    Posted by TonyMcH, 14-11-18
    Thread: Ex Toto supply
    Terry

    When you press the number ‘9’ on the smart meter keyboard it comes up with the word ‘VOLUME’ and then shows your meter reading in m3.

    As Woz has said in an earlier post (and contrary to...
    10 Replies
    827 Views
  18. Terry the Morganist Firstly i love the name...

    Posted by TonyMcH, 14-11-18
    Thread: Pureplanet app
    Terry the Morganist

    Firstly i love the name !.....I agree that the PP app isnt perfect and has a few glitches at times but more than 10k members have now signed up and are enjoying the benefits of...
    3 Replies
    302 Views
  19. Hi Munchie The terms of the PP supply are that...

    Posted by TonyMcH, 14-11-18
    Hi Munchie

    The terms of the PP supply are that payment is by Direct debit only with first payment taken on your switching date.

    TonyMcH
    1 Replies
    254 Views
  20. I guess thats the beauty of a competitive retail...

    Posted by TonyMcH, 14-11-18
    Thread: email app
    I guess thats the beauty of a competitive retail market - you can choose your preferred retailer based on price, brand, social values, ease of interaction etc..etc

    The PP way wont be for everyone...
    5 Replies
    441 Views
  21. Marc this sounds like one for you

    Posted by TonyMcH, 14-11-18
    Marc this sounds like one for you
    2 Replies
    293 Views
  22. There are many situations throughout the UK where...

    Posted by TonyMcH, 13-11-18
    There are many situations throughout the UK where more than one meter is installed or more than one MPAN exists for a particular property. More often than not this is for 'historic' reasons (two...
    6 Replies
    467 Views
  23. Mildwaterj You can use the PP app to sign up...

    Posted by TonyMcH, 13-11-18
    Mildwaterj

    You can use the PP app to sign up to the preferance service, which will give you access to higher service levels such as having your meter read by a third party.

    Welcome to the PP...
    2 Replies
    296 Views
  24. I haven t worked out how to do emojis yet or else...

    Posted by TonyMcH, 13-11-18
    I haven t worked out how to do emojis yet or else I’d have a few embarrassed faces !
    15 Replies
    2,166 Views
  25. Maybe I shouldn’t have responded to draw...

    Posted by TonyMcH, 13-11-18
    Maybe I shouldn’t have responded to draw attention to the post...lol
    15 Replies
    2,166 Views