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Type: Posts; User: Marc

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  1. Hi Terryjones1346 We've asked Google to remove...

    Posted by Marc, 14-10-19
    Thread: phone no.
    Hi Terryjones1346
    We've asked Google to remove it. Have you flagged it with them?
    (BTW the number is no longer showing for me or some of my colleagues. So perhaps it takes a while for Google to...
    8 Replies
    107 Views
  2. Hi Mike55 I've been talking to our Member...

    Posted by Marc, 14-10-19
    Thread: Billing
    Hi Mike55
    I've been talking to our Member services team about this.
    It's very complex (def beyond a mere mortal community manager) and related to our change in gas shipper recently.
    There's...
    7 Replies
    65 Views
  3. Fantastic! Thanks for sharing this stephenrand ...

    Posted by Marc, 14-10-19
    Fantastic! Thanks for sharing this stephenrand

    I love this line:

    And this one:

    This one, not so much:
    1 Replies
    49 Views
  4. Hi Killer Interesting username :eek: Sorry...

    Posted by Marc, 14-10-19
    Thread: Meter Readings
    Hi Killer
    Interesting username :eek:
    Sorry about the meter reading hassle. We get thousands of meter readings a day without any issues, but there was some kind of tech glitch which affected yours....
    8 Replies
    192 Views
  5. Hi Gordon L Welcome to the community! Thanks for...

    Posted by Marc, 14-10-19
    Hi Gordon L
    Welcome to the community! Thanks for posting.
    Right now stephenrand is 100% spot on. We send these by email once a month.

    But your timing is excellent! I've just posted about this...
    2 Replies
    29 Views
  6. Coming soon..... Downloaded statements in app and web account

    Posted by Marc, 14-10-19
    It's probably more anticipated than the new Joker film....

    Coming soon, downloadable statements in your Pure Planet app and web account.

    Many Members have been asking for this, including...
    0 Replies
    13 Views
  7. That's great to hear RHINORYAN8 :D Also, nice...

    Posted by Marc, 14-10-19
    Thread: Switching email
    That's great to hear RHINORYAN8 :D
    Also, nice one for jumping back in to let the community know!
    5 Replies
    80 Views
  8. Hi LCrossley Welcome to the community! Thanks...

    Posted by Marc, 14-10-19
    Hi LCrossley
    Welcome to the community! Thanks for posting.
    Spot on reply to your question from woz
    :o
    28 Replies
    135,558 Views
  9. This is a fantastic thread NannyOgg Inspiring...

    Posted by Marc, 14-10-19
    This is a fantastic thread NannyOgg
    Inspiring stuff! :)
    125 Replies
    12,639 Views
  10. Hi Ladyg Just to let you know I've flagged this...

    Posted by Marc, 14-10-19
    Hi Ladyg
    Just to let you know I've flagged this with our Member services team, and they're looking into it.
    6 Replies
    585 Views
  11. That's great @25 quid...

    Posted by Marc, 14-10-19
    That's great @25 quid :o
    I think this may need to be broken out in a new thread just for top tech tips.

    Also:


    Your mileage may vary?
    19 Replies
    1,421 Views
  12. Haha thanks Jowl Scary that 1983 is now...

    Posted by Marc, 14-10-19
    Haha thanks Jowl
    Scary that 1983 is now considered "vintage" :joy:
    544 Replies
    38,513 Views
  13. Hi shouston OLLIE007 mickbag Our smart meters...

    Posted by Marc, 14-10-19
    Hi shouston OLLIE007 mickbag

    Our smart meters team can arrange for Magnum Utlities to go back. If you can contact the team via WattBot they'll arrange this. OLLIE007 I've replied to your DM too...
    5 Replies
    191 Views
  14. Hi plaid Welcome to the community! You can...

    Posted by Marc, 14-10-19
    Hi plaid
    Welcome to the community!
    You can access your account via web. But which browser are you using?
    This FAQ may help/
    16 Replies
    114 Views
  15. Good morning Gavind Welcome to the community!...

    Posted by Marc, 14-10-19
    Good morning Gavind
    Welcome to the community!
    Thanks for posting.
    Some great tips from stephenrand and woz - thanks guys for helping out a new Member and being so welcoming. :foldedhands:

    I've...
    16 Replies
    114 Views
  16. Hey Bev Do you mean this TV thread?...

    Posted by Marc, 14-10-19
    Hey Bev
    Do you mean this TV thread?
    It's open for me.. :confused:
    544 Replies
    38,513 Views
  17. Hi bobnavis Sorry to hear about your news....

    Posted by Marc, 11-10-19
    Thread: Account
    Hi bobnavis
    Sorry to hear about your news.
    We've got a guide here about what to do in these events.
    In summary, the account which was in your wife's name will be closed and a new account opened in...
    2 Replies
    41 Views
  18. Hi Cmarie I've been checking this out with our...

    Posted by Marc, 11-10-19
    Hi Cmarie
    I've been checking this out with our Member services team.
    They've sent you several replies in WattBot. Their messages are at 1.48pm today, and another at 1.53pm. Can you look to see if...
    14 Replies
    151 Views
  19. You've replied to the email LileyC ? That's...

    Posted by Marc, 11-10-19
    You've replied to the email LileyC ?
    That's great to hear :up:
    If you've built up £500 in debt the team will definitely need to discuss a payment plan, or if you prefer, a one-off payment.
    As my...
    9 Replies
    102 Views
  20. Hey Cmarie Your query is answered over here...

    Posted by Marc, 11-10-19
    Hey Cmarie
    Your query is answered over here?
    9 Replies
    102 Views
  21. Hi LileyC Welcome to the community. Thanks for...

    Posted by Marc, 11-10-19
    Hi LileyC
    Welcome to the community.
    Thanks for posting.
    I've checked this out with our Member services team. They emailed you after reviewing your DD payments and they've suggested a new DD.
    All...
    9 Replies
    102 Views
  22. Hi Cmarie Welcome to the community! Thanks for...

    Posted by Marc, 11-10-19
    Hi Cmarie
    Welcome to the community!
    Thanks for posting. (FYI I've merged your posts into one thread. This is just to avoid us having duplicate chats in different places.) Jon1 is spot on. We take a...
    14 Replies
    151 Views
  23. Hi Nina I've checked this out with our Member...

    Posted by Marc, 11-10-19
    Hi Nina
    I've checked this out with our Member services team.
    The £10 has come through. So they'll be in touch for the remainder.

    Thanks for the heads-up woz Gray4276 :up:
    4 Replies
    84 Views
  24. Would love to hear more 25 quid If you care to...

    Posted by Marc, 11-10-19
    Would love to hear more 25 quid
    If you care to share ;):o
    19 Replies
    1,421 Views
  25. Hi Jimhuse That's v odd. Thread shouldn't have...

    Posted by Marc, 11-10-19
    Hi Jimhuse
    That's v odd. Thread shouldn't have closed. It's open for me.
    I'm sending you a direct message :up:
    7 Replies
    149 Views