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Type: Posts; User: Angelabikerbabe

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  1. Hi There are no call centres with PP, it is an...

    Posted by Angelabikerbabe, 14-10-19
    Hi
    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to...
    1 Replies
    5 Views
  2. Hi here's a link for you: Vouchers: Full...

    Posted by Angelabikerbabe, 14-10-19
    Thread: £25 voucher
    Hi
    here's a link for you:
    Vouchers:
    Full article: https://community.purepla.net/threads/3114-Pure-Planet-£25-Amazon-voucher-referrals?p=14578&viewfull=1#post14578

    If you don’t receive the...
    1 Replies
    4 Views
  3. Hi here's a link for you ...

    Posted by Angelabikerbabe, 14-10-19
    Hi
    here's a link for you

    https://community.purepla.net/content/140-How-do-I-add-someone-to-the-Priority-Services-Register-(PSR)#ckb_start
    1 Replies
    8 Views
  4. Hi, It takes a few months to get everything...

    Posted by Angelabikerbabe, 12-10-19
    Hi, It takes a few months to get everything sorted behind the scenes. You will eventually get back to getting a bill every month.
    2 Replies
    32 Views
  5. Hi is this not due to the increased winter...

    Posted by Angelabikerbabe, 11-10-19
    Hi

    is this not due to the increased winter Payments everyone is charged?


    PP charge 6 winter payments and 6 summer payments so in october everyones DD amount increases to reflect this.
    If...
    2 Replies
    37 Views
  6. Hi, I don't think you can. You'll have to have 2...

    Posted by Angelabikerbabe, 11-10-19
    Hi,
    I don't think you can. You'll have to have 2 accounts with 2 different email addresses.
    2 Replies
    29 Views
  7. Hi have a look at this link, may answer some of...

    Posted by Angelabikerbabe, 11-10-19
    Thread: Moving house
    Hi
    have a look at this link, may answer some of your questions :
    Moving home link:
    https://community.purepla.net/content/231-Moving-home-Here-s-what-to-do#ckb_start
    1 Replies
    48 Views
  8. Hi what seems to be thethe problem / what is the...

    Posted by Angelabikerbabe, 10-10-19
    Thread: The App
    Hi
    what seems to be thethe problem / what is the app doing/saying that means you can't log on?

    have you tried both on the app and on the new web browser page?
    https://purepla.net/
    2 Replies
    65 Views
  9. hi ​There are no call centres with PP, it is an...

    Posted by Angelabikerbabe, 10-10-19
    Thread: Switching email
    hi
    ​There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to...
    5 Replies
    80 Views
  10. Hi , it depends when you submit your readings. ...

    Posted by Angelabikerbabe, 10-10-19
    Thread: Meter Readings
    Hi , it depends when you submit your readings.
    For example, If you submit them 2 days before your payment date, PP will estimate the usage for the last 3 days, but use your readings for the rest of...
    8 Replies
    192 Views
  11. Hi, they won't suddenly take more without giving...

    Posted by Angelabikerbabe, 09-10-19
    Hi, they won't suddenly take more without giving you plenty of notice.
    maybe it's worth asking PP to review your account and adjust your DDs.
    You need to send your message to the team directly via...
    2 Replies
    40 Views
  12. Hi, atm the statements are not available in the...

    Posted by Angelabikerbabe, 08-10-19
    Thread: Statements
    Hi, atm the statements are not available in the app.
    they are emailed to you every month.
    Check your spam box , if you haven't received them.
    1 Replies
    32 Views
  13. Hi welcome to PP. There are no call centres...

    Posted by Angelabikerbabe, 08-10-19
    Thread: Wrong details
    Hi
    welcome to PP.

    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via...
    1 Replies
    33 Views
  14. Hi, what doesn't seem to be the case? ​Have...

    Posted by Angelabikerbabe, 08-10-19
    Thread: Referral
    Hi,
    what doesn't seem to be the case?
    ​Have you received any vouchers at all (maybe £25).
    how long is it since you referred them? And are they now on supply with PP?
    3 Replies
    50 Views
  15. Hi A switch normally takes up to 6 weeks to...

    Posted by Angelabikerbabe, 08-10-19
    Hi
    A switch normally takes up to 6 weeks to complete. As all the details have to go through a 3rd party verifier.

    Once the switch has completed, your previous supplier will issue your final...
    1 Replies
    38 Views
  16. Hi, your previous supplier in home display will...

    Posted by Angelabikerbabe, 08-10-19
    Hi, your previous supplier in home display will not work, but you can still get readings from the actual meters
    themselves:
    ...
    5 Replies
    94 Views
  17. Hi, you're talking to other customers on this...

    Posted by Angelabikerbabe, 08-10-19
    Thread: Solar panel
    Hi,
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the top right, then click on...
    1 Replies
    19 Views
  18. Hi, you don't have to have a new meter from PP....

    Posted by Angelabikerbabe, 07-10-19
    Hi, you don't have to have a new meter from PP. Just need to give them readings from your existing meters
    1 Replies
    39 Views
  19. I would contact PP directly, as they have to do...

    Posted by Angelabikerbabe, 07-10-19
    Thread: Smart metre
    I would contact PP directly, as they have to do something behind the scenes.

    You need to send your message to the team directly via Wattbot.
    if you go to the app and click on the 3 lines at the...
    1 Replies
    33 Views
  20. Hi There are no call centres with PP, it is an...

    Posted by Angelabikerbabe, 07-10-19
    Hi
    There are no call centres with PP, it is an app-based company.
    you're talking to other customers on this forum.
    You need to send your message to the team directly via Wattbot.
    if you go to...
    1 Replies
    28 Views
  21. Hi you need to sign up with a new supplier and...

    Posted by Angelabikerbabe, 07-10-19
    Thread: My bill
    Hi
    you need to sign up with a new supplier and they will do all the switch for you .

    A switch normally takes up to 6 weeks to complete.
    Once the switch has completed, PP will issue your final...
    2 Replies
    40 Views
  22. I would think it will. Check your statement when...

    Posted by Angelabikerbabe, 07-10-19
    Thread: Meter readings
    I would think it will. Check your statement when you get it, to ensure it's been adjusted.
    1 Replies
    22 Views
  23. Hi, you are talking to other customers on this...

    Posted by Angelabikerbabe, 06-10-19
    Thread: Amazon vouchers
    Hi, you are talking to other customers on this forum.

    Vouchers:
    Full article: https://community.purepla.net/threads/3114-Pure-Planet-£25-Amazon-voucher-referrals?p=14578&viewfull=1#post14578
    ...
    3 Replies
    665 Views
  24. Hi, you're talking to other customers on this...

    Posted by Angelabikerbabe, 06-10-19
    Thread: Meter reading
    Hi, you're talking to other customers on this forum.

    if you don't submit a reading by the date PP requests it, then they will estimate your readings.
    however, the next time you submit readings...
    2 Replies
    44 Views