Type: Posts; User: ahmedhas
Posted by ahmedhas, 30-09-19Thread: I put the wrong meter reading in
I think the best way of resolving this is to ask wattbot in the pp app.
Open the app, find 'ask wattbot' and type message the team and explain the issue you could probably
put in your...5 Replies135 Views
Posted by ahmedhas, 26-09-19Thread: send a meter reading
hi there, welcome to pure planet
open your pp app and if due there should be a circle with send a meter reading written in red, click that and follow
instructions, if not there, click on the menu...1 Replies75 Views
Posted by ahmedhas, 24-09-19Thread: Adjustment to my payments
I'm assuming you are talking about an increase in direct debit payments.
The way pure planet works is that, they review direct debit payments every 6 months to see if they are...2 Replies103 Views
Posted by ahmedhas, 22-09-19Thread: A second account
as far as I know-you have to create a second account with pp and then
log out, sign in with the other account and then manage the second property
hope this helps4 Replies94 Views
Posted by ahmedhas, 01-08-19Thread: Billiing
Unfortunately, pp do not have any call centres (to keep costs and prices low)and don’t usually contact customers via phone
The way to contact the team, is to open the pp app, find ‘ask...2 Replies156 Views
Thread: Business usage
Unfortunately, pp do not currently supply Businesses with energy I use Bulb for my business property- they are 100% renewable electricity and 100% carbon neutral gas with dual fuel discount too They...1 Replies133 Views
Thread: Problem with my account
You need to contact the pp team again directly
Open the pp app
Find wattbot under the help section
Type ‘message the team’ and type your question
They will get back to you in a couple of days ...2 Replies143 Views
Open the pp app, through the help section, find ask wattbot
Type ‘message the team’ and type your question.
Someone will reply in a couple of days
The will amend your dd amount7 Replies493 Views
Posted by ahmedhas, 29-07-19Thread: Updates
Try uninstalling then re downloading app
Update your iPads operating system version too if possible
And restart your iPad1 Replies121 Views
Thread: to send meter readings from old supplier ,i am having a great deal of trouble logging in and trying
to send meter readings, open the pp app, you should already be logged in, if not, give it your email and it will send you a login email to your inbox, open that and it will log you on. then navigate...2 Replies113 Views
would be great if other options other than amazon vouchers could be offered soon.
such as cash reward or electricity bill credit or give it to charity etc.45 Replies5,625 Views
Posted by ahmedhas, 17-05-19
Hi woz, I’m not at home atm I will check my meter when I get home but all our lightbulbs are LEDs bar a couple. Heat I never past 17 degrees c but no double glazing
Will check out my meter and get...14 Replies774 Views
Posted by ahmedhas, 16-05-19
Hello, we don’t have an ev but there are 7 people in the house with 5 bedrooms. We are dual fuel and been with pp since the latter part of last year.
We do meter readings almost every month and...14 Replies774 Views
Posted by ahmedhas, 15-05-19
Don’t worry, this is how pp charging works. They take a fixed direct debit of a pre calculated amount once every month ( this amount changes from summer and winter months, more in winter than summer)...14 Replies774 Views
Posted by ahmedhas, 14-05-19Thread: I need to report a death
I’m sorry to hear of your loss.
To sort this out, you will need to talk to the pp team direct through wattbot in the app. Under the help section find ask wattbot. Then type ‘message the team’ and...2 Replies170 Views
Posted by ahmedhas, 08-05-19Thread: Winter bills
During the peak of winter we were managing almost £200 combined. Majority gas
What kind of numbers are you getting?1 Replies127 Views
Posted by ahmedhas, 08-05-19Thread: Wotbot is ignoring me
To keep costs down, pp don’t have call centres
Type into wattbot ‘message the team’ then type your query. Someone will get back to you within a couple of days. Hope this helps1 Replies150 Views
Posted by ahmedhas, 10-04-19Thread: Billing
Hi, you are going to need to try contacting the pp team again via wattbot in the app. Someone should respond in a couple of days.
They will sort this for you
hope this helps3 Replies233 Views
Thread: Pdf statement
You are talking to pp members in this community.
to resend this, you should talk to the team directly through wattbot. in the pp app, find the help section and under 'ask wattbot' type...2 Replies207 Views
Thread: Smart meters
Hi, the rollout of generation 2 smart meters will be this year. See this FAQ for more info: https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
I hope this helps!1 Replies255 Views