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Type: Posts; User: ahmedhas

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  1. hi there, I think the best way of resolving this...

    Posted by ahmedhas, 30-09-19
    hi there,
    I think the best way of resolving this is to ask wattbot in the pp app.
    Open the app, find 'ask wattbot' and type message the team and explain the issue you could probably
    put in your...
    5 Replies
    135 Views
  2. hi there, welcome to pure planet open your pp...

    Posted by ahmedhas, 26-09-19
    hi there, welcome to pure planet
    open your pp app and if due there should be a circle with send a meter reading written in red, click that and follow
    instructions, if not there, click on the menu...
    1 Replies
    75 Views
  3. his there, I'm assuming you are talking about an...

    Posted by ahmedhas, 24-09-19
    his there,
    I'm assuming you are talking about an increase in direct debit payments.
    The way pure planet works is that, they review direct debit payments every 6 months to see if they are...
    2 Replies
    103 Views
  4. Hi there, as far as I know-you have to create a...

    Posted by ahmedhas, 22-09-19
    Hi there,
    as far as I know-you have to create a second account with pp and then
    log out, sign in with the other account and then manage the second property
    hope this helps
    4 Replies
    94 Views
  5. Hi there, Unfortunately, pp do not have any call...

    Posted by ahmedhas, 01-08-19
    Thread: Billiing
    Hi there,
    Unfortunately, pp do not have any call centres (to keep costs and prices low)and don’t usually contact customers via phone
    The way to contact the team, is to open the pp app, find ‘ask...
    2 Replies
    156 Views
  6. Unfortunately, pp do not currently supply...

    Posted by ahmedhas, 30-07-19
    Thread: Business usage
    Unfortunately, pp do not currently supply Businesses with energy I use Bulb for my business property- they are 100% renewable electricity and 100% carbon neutral gas with dual fuel discount too They...
    1 Replies
    133 Views
  7. You need to contact the pp team again directly ...

    Posted by ahmedhas, 30-07-19
    You need to contact the pp team again directly
    Open the pp app
    Find wattbot under the help section
    Type ‘message the team’ and type your question
    They will get back to you in a couple of days ...
    2 Replies
    143 Views
  8. Open the pp app, through the help section, find...

    Posted by ahmedhas, 30-07-19
    Open the pp app, through the help section, find ask wattbot
    Type ‘message the team’ and type your question.
    Someone will reply in a couple of days
    The will amend your dd amount
    7 Replies
    493 Views
  9. Try uninstalling then re downloading app Update...

    Posted by ahmedhas, 29-07-19
    Thread: Updates
    Try uninstalling then re downloading app
    Update your iPads operating system version too if possible
    And restart your iPad
    1 Replies
    121 Views
  10. to send meter readings, open the pp app, you...

    Posted by ahmedhas, 17-07-19
    to send meter readings, open the pp app, you should already be logged in, if not, give it your email and it will send you a login email to your inbox, open that and it will log you on. then navigate...
    2 Replies
    113 Views
  11. hi, as far as I know, I may be wrong, pp don't...

    Posted by ahmedhas, 17-07-19
    Thread: Contact
    hi,
    as far as I know, I may be wrong,
    pp don't do installation of isolators or meter etc.
    you might need to get it done by another company
    could somebody confirm?
    hope this helps
    2 Replies
    152 Views
  12. would be great if other options other than amazon...

    Posted by ahmedhas, 17-07-19
    would be great if other options other than amazon vouchers could be offered soon.
    such as cash reward or electricity bill credit or give it to charity etc.
    45 Replies
    5,625 Views
  13. Hi woz, I’m not at home atm I will check my meter...

    Posted by ahmedhas, 17-05-19
    Thread: My account
    Hi woz, I’m not at home atm I will check my meter when I get home but all our lightbulbs are LEDs bar a couple. Heat I never past 17 degrees c but no double glazing
    Will check out my meter and get...
    14 Replies
    774 Views
  14. Hello, we don’t have an ev but there are 7 people...

    Posted by ahmedhas, 16-05-19
    Thread: My account
    Hello, we don’t have an ev but there are 7 people in the house with 5 bedrooms. We are dual fuel and been with pp since the latter part of last year.

    We do meter readings almost every month and...
    14 Replies
    774 Views
  15. Hi everyone, so sorry for muddying the waters...

    Posted by ahmedhas, 16-05-19
    Thread: My account
    Hi everyone, so sorry for muddying the waters here! My dd for may is £130 and account does say -£409 what am I doing wrong? Thanks
    14 Replies
    774 Views
  16. Don’t worry, this is how pp charging works. They...

    Posted by ahmedhas, 15-05-19
    Thread: My account
    Don’t worry, this is how pp charging works. They take a fixed direct debit of a pre calculated amount once every month ( this amount changes from summer and winter months, more in winter than summer)...
    14 Replies
    774 Views
  17. I’m sorry to hear of your loss. To sort this...

    Posted by ahmedhas, 14-05-19
    I’m sorry to hear of your loss.
    To sort this out, you will need to talk to the pp team direct through wattbot in the app. Under the help section find ask wattbot. Then type ‘message the team’ and...
    2 Replies
    170 Views
  18. During the peak of winter we were managing almost...

    Posted by ahmedhas, 08-05-19
    Thread: Winter bills
    During the peak of winter we were managing almost £200 combined. Majority gas
    What kind of numbers are you getting?
    1 Replies
    127 Views
  19. To keep costs down, pp don’t have call centres ...

    Posted by ahmedhas, 08-05-19
    To keep costs down, pp don’t have call centres
    Type into wattbot ‘message the team’ then type your query. Someone will get back to you within a couple of days. Hope this helps
    1 Replies
    150 Views
  20. Hi, you are going to need to try contacting the...

    Posted by ahmedhas, 10-04-19
    Thread: Billing
    Hi, you are going to need to try contacting the pp team again via wattbot in the app. Someone should respond in a couple of days.
    They will sort this for you
    hope this helps
    3 Replies
    233 Views
  21. Hi Waad, You are talking to pp members in this...

    Posted by ahmedhas, 09-04-19
    Thread: Pdf statement
    Hi Waad,
    You are talking to pp members in this community.

    to resend this, you should talk to the team directly through wattbot. in the pp app, find the help section and under 'ask wattbot' type...
    2 Replies
    207 Views
  22. Great knowledge guys! thanks

    Posted by ahmedhas, 09-04-19
    Great knowledge guys! thanks
    5 Replies
    355 Views
  23. Hi, the rollout of generation 2 smart meters will...

    Posted by ahmedhas, 09-04-19
    Thread: Smart meters
    Hi, the rollout of generation 2 smart meters will be this year. See this FAQ for more info: https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    I hope this helps!
    1 Replies
    255 Views
  24. hello, as far as I know, pp don't do call outs...

    Posted by ahmedhas, 08-04-19
    hello,
    as far as I know, pp don't do call outs like this
    this would need to be arranged by your previous supplier
    I hope this helps
    __
    3 Replies
    287 Views
  25. PP Clock is wrong

    Posted by ahmedhas, 08-04-19
    Hi everyone, hope you are all well!
    just thought id point out that the clock for post times is slow by an hour.
    probably wasn't changed for BST
    hope this is useful
    5 Replies
    355 Views