Type: Posts; User: Nataly
FIVE times zoom?! :joy: now that's impressive!
Great to see the new camera in action:D10 Replies200 Views
Thread: Money Saving Expert Money back
Welcome to the Community, and cool avatar btw! :cool:
Have you seen our refer friends scheme?
If you refer friends to Pure Planet and they switch to us, you both receive a £25...1 Replies25 Views
Thread: Repayment of credit
Hey Chris Whitehouse
Whenever you switch suppliers, it can take up to 6 weeks for your final bill to be produced.
Once you receive your final bill, any remaining credit will be refunded to...2 Replies22 Views
Thread: Meter readings
Hey Liz C
Do either of these FAQs on how to get a reading help at all?
How do I read my old smart meter?
Do I still need to send readings with a smart meter?
If not, you can tap 'help' >...1 Replies31 Views
Hey Richard Shalom100
Welcome to Pure Planet:o
Could you provide some more info about the issue?
When you send a message to WattBot, is 'delivered' showing underneath it?
Is there anything...1 Replies24 Views
Hi Accordion Ben
Thanks for flagging this up:up:
We're aware of the issue, which is affecting some members, and are working on a fix for this.
It's worth noting that this won't affect your...1 Replies26 Views
Thread: Is there a way my mum could join pure planet but be on my app as she is not able to use apps or hav?
Great advice from woz and Bev :up:
As woz noted, make sure to fill out a Priority Services Register form on your mum's account, if you do decide to switch her to Pure Planet:)
...5 Replies35 Views
Thread: What made me happy today
This story made me really happy today:D
"Good Samaritan tracks down owner of lost wallet by sending message through 1p online bank transfers"
I wouldn't ever have thought of doing that!567 Replies39,055 Views
You can always refer as many friends, family, or even colleagues, as you like and receive a £25 reward for each person that switches to us :o
(they receive a £25 voucher,...7 Replies364 Views
Thread: Switching energy providers
Hey Martin maxwell
Great to hear you want to switch to Pure Planet:cool:
I checked this out with our Member Services team - as far as they can see your switch for both electricity and gas is...1 Replies44 Views
Thread: Favourite kind of crisp!
I'm making nachos tonight and it made me realise, surely nacho/tortilla chips have to be up there, as they're so versatile!
You can eat 'em plain, cover 'em in other food (mmm, cheese), and eat...19 Replies607 Views
I checked this out with our Member Services team - Ben from the team replied to your WattBot chat on 11 October to let you know the options for your supply, depending on the exact...2 Replies70 Views
Thread: Smart meter
Hey Cath L
Nice one for wanting to register your interest:up:
I think our FAQ 'can I have a smart meter?' will help explain!
When we're ready to install in your area, you'll be given the...1 Replies51 Views
Thread: Change Meter
Welcome to the Pure Planet Community:)
We only offer one tariff, so you pay the same rate for your day usage and your night usage while you're on supply with us :up:
If...2 Replies42 Views
Thread: Current Supplier Blocking Switch
If your current suppliers aren't blocking the switch, you can just restart your switch to Pure Planet:up:
Once you start your switch it's worth double-checking that your meter...1 Replies61 Views
NannyOgg that's such a good find! Love the page with different eco-friendly tips - though most are dated 2014/15 they've clearly updated the page to show seasonal info, currently about Autumn and...128 Replies13,415 Views
Thread: Rugby World Cup 2019
Looks like it's going to be two early wake-ups this weekend for the quarter finals... :cool:
I'm glad the Scotland game went ahead - it's great to see Japan really excelling...41 Replies658 Views
Thread: E7 meter reading
If you send a photo of your readings to our Member Services team, they'll be able to check this for you:up:
Just tap 'help' > 'Ask WattBot' in your account and type message the...1 Replies36 Views
Thread: Billing on Estimates
Nice one for posting:up:
We have an FAQ about estimates on your monthly statements which may help?:)
If you enter your meter readings a couple of days early, it's likely you'll see...1 Replies54 Views
Just get in touch with our Member Services team via WattBot (tap 'help' > 'Ask WattBot' and type 'message the team').
Let them know you'd like to add gas to...1 Replies39 Views