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Type: Posts; User: Nataly

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  1. Lovely unexpected sunshine yesterday and...

    Posted by Nataly, 17-10-19
    Lovely unexpected sunshine yesterday and today!:cool:

    2919

    Before the rain returns..
    28 Replies
    888 Views
  2. FIVE times zoom?! :joy: now that's impressive! ...

    Posted by Nataly, 17-10-19
    FIVE times zoom?! :joy: now that's impressive!

    Great to see the new camera in action:D
    10 Replies
    200 Views
  3. Hey stubbyd Welcome to the Community, and cool...

    Posted by Nataly, 17-10-19
    Hey stubbyd

    Welcome to the Community, and cool avatar btw! :cool:

    Have you seen our refer friends scheme?

    ​If you refer friends to Pure Planet and they switch to us, you both receive a £25...
    1 Replies
    25 Views
  4. Hey HineshPatel Have you recently moved into a...

    Posted by Nataly, 17-10-19
    Thread: Bill
    Hey HineshPatel

    Have you recently moved into a new property? It may be that we supplied the property before you switched suppliers.

    You can get in touch with our Member Services team via...
    1 Replies
    20 Views
  5. Hey Chris Whitehouse Whenever you switch...

    Posted by Nataly, 17-10-19
    Hey Chris Whitehouse

    Whenever you switch suppliers, it can take up to 6 weeks for your final bill to be produced.

    Once you receive your final bill, any remaining credit will be refunded to...
    2 Replies
    22 Views
  6. Hey Liz C Do either of these FAQs on how to...

    Posted by Nataly, 16-10-19
    Thread: Meter readings
    Hey Liz C

    Do either of these FAQs on how to get a reading help at all?
    How do I read my old smart meter?
    Do I still need to send readings with a smart meter?

    If not, you can tap 'help' >...
    1 Replies
    31 Views
  7. Hey Richard Shalom100 Welcome to Pure Planet:o...

    Posted by Nataly, 16-10-19
    Thread: Watbott
    Hey Richard Shalom100

    Welcome to Pure Planet:o

    Could you provide some more info about the issue?
    When you send a message to WattBot, is 'delivered' showing underneath it?

    Is there anything...
    1 Replies
    24 Views
  8. Hi Accordion Ben Thanks for flagging this...

    Posted by Nataly, 16-10-19
    Hi Accordion Ben

    Thanks for flagging this up:up:

    We're aware of the issue, which is affecting some members, and are working on a fix for this.

    It's worth noting that this won't affect your...
    1 Replies
    26 Views
  9. Hey Snazzz66 Great advice from woz and Bev...

    Posted by Nataly, 16-10-19
    Hey Snazzz66

    Great advice from woz and Bev :up:

    As woz noted, make sure to fill out a Priority Services Register form on your mum's account, if you do decide to switch her to Pure Planet:)
    ...
    5 Replies
    35 Views
  10. This story made me really happy today:D "Good...

    Posted by Nataly, 16-10-19
    This story made me really happy today:D

    "Good Samaritan tracks down owner of lost wallet by sending message through 1p online bank transfers"

    I wouldn't ever have thought of doing that!
    567 Replies
    39,055 Views
  11. Hey rowanemily You can always refer as many...

    Posted by Nataly, 16-10-19
    Hey rowanemily

    You can always refer as many friends, family, or even colleagues, as you like and receive a £25 reward for each person that switches to us :o
    (they receive a £25 voucher,...
    7 Replies
    364 Views
  12. Does it count to say this post is what made me...

    Posted by Nataly, 15-10-19
    Does it count to say this post is what made me happy today?

    Thanks for the clarification Oakbank ;))
    567 Replies
    39,055 Views
  13. Hey Martin maxwell Great to hear you want to...

    Posted by Nataly, 15-10-19
    Hey Martin maxwell

    Great to hear you want to switch to Pure Planet:cool:

    I checked this out with our Member Services team - as far as they can see your switch for both electricity and gas is...
    1 Replies
    44 Views
  14. Poll: I'm making nachos tonight and it made me realise,...

    Posted by Nataly, 15-10-19
    I'm making nachos tonight and it made me realise, surely nacho/tortilla chips have to be up there, as they're so versatile!

    You can eat 'em plain, cover 'em in other food (mmm, cheese), and eat...
    19 Replies
    607 Views
  15. Hey TheBeeches I checked this out with our...

    Posted by Nataly, 15-10-19
    Hey TheBeeches

    I checked this out with our Member Services team - Ben from the team replied to your WattBot chat on 11 October to let you know the options for your supply, depending on the exact...
    2 Replies
    70 Views
  16. Hey @12Downside...

    Posted by Nataly, 15-10-19
    Hey @12Downside

    Welcome to the Pure Planet Community:)

    Well, the good news is when you're on supply with Pure Planet you pay the same rate for your day and night usage anyway, since we only...
    1 Replies
    31 Views
  17. Hey Cath L Nice one for wanting to register...

    Posted by Nataly, 15-10-19
    Thread: Smart meter
    Hey Cath L

    Nice one for wanting to register your interest:up:

    I think our FAQ 'can I have a smart meter?' will help explain!

    When we're ready to install in your area, you'll be given the...
    1 Replies
    51 Views
  18. Hey Cleanrite6722 Welcome to the Pure Planet...

    Posted by Nataly, 15-10-19
    Thread: Change Meter
    Hey Cleanrite6722

    Welcome to the Pure Planet Community:)

    We only offer one tariff, so you pay the same rate for your day usage and your night usage while you're on supply with us :up:

    If...
    2 Replies
    42 Views
  19. Hey pegasus25 If your current suppliers...

    Posted by Nataly, 15-10-19
    Hey pegasus25

    If your current suppliers aren't blocking the switch, you can just restart your switch to Pure Planet:up:

    Once you start your switch it's worth double-checking that your meter...
    1 Replies
    61 Views
  20. NannyOgg that's such a good find! Love the page...

    Posted by Nataly, 15-10-19
    NannyOgg that's such a good find! Love the page with different eco-friendly tips - though most are dated 2014/15 they've clearly updated the page to show seasonal info, currently about Autumn and...
    128 Replies
    13,415 Views
  21. Poll: Looks like it's going to be two early wake-ups...

    Posted by Nataly, 15-10-19
    Looks like it's going to be two early wake-ups this weekend for the quarter finals... :cool:

    Exciting times!

    I'm glad the Scotland game went ahead - it's great to see Japan really excelling...
    41 Replies
    658 Views
  22. Hey Passing Place Does this thread...

    Posted by Nataly, 10-10-19
    Thread: Logging in
    Hey Passing Place

    Does this thread help at all?

    Good tip from Duppy:up:
    2 Replies
    57 Views
  23. Hey Nicolatsmart If you send a photo of your...

    Posted by Nataly, 10-10-19
    Hey Nicolatsmart

    If you send a photo of your readings to our Member Services team, they'll be able to check this for you:up:

    Just tap 'help' > 'Ask WattBot' in your account and type message the...
    1 Replies
    36 Views
  24. Hey RobinL Nice one for posting:up: We have...

    Posted by Nataly, 10-10-19
    Hey RobinL
    Nice one for posting:up:

    We have an FAQ about estimates on your monthly statements which may help?:)
    If you enter your meter readings a couple of days early, it's likely you'll see...
    1 Replies
    54 Views
  25. Hey agbrindle11 Nice one!:up: Just get in...

    Posted by Nataly, 10-10-19
    Hey agbrindle11

    Nice one!:up:

    Just get in touch with our Member Services team via WattBot (tap 'help' > 'Ask WattBot' and type 'message the team').

    Let them know you'd like to add gas to...
    1 Replies
    39 Views