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Type: Posts; User: Marc

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  1. Hi GrahamAllwood Magnum need to go back if the...

    Posted by Marc, 16-10-19
    Hi GrahamAllwood
    Magnum need to go back if the meter's not been commissioned.
    This post is about fixing the issue where the IHD isn't showing info. Which is a different issue.

    ​Hope that...
    14 Replies
    418 Views
  2. I have my moments 25 quid :rolleyes: ​

    Posted by Marc, 16-10-19
    I have my moments 25 quid :rolleyes:
    21 Replies
    2,015 Views
  3. That's good to hear schase I'm going to send you...

    Posted by Marc, 16-10-19
    That's good to hear schase
    I'm going to send you a mahoooosive operator manual. I'm hoping it will satisfy the tech guy within, and be of help of course. :up:
    4 Replies
    54 Views
  4. Three days of classes start tomorrow. I'm...

    Posted by Marc, 16-10-19
    Three days of classes start tomorrow.
    I'm getting a bit excited, like a kid on Christmas Eve :p

    2915
    567 Replies
    39,051 Views
  5. Hi schase It's not great, we hear that. I've...

    Posted by Marc, 16-10-19
    Hi schase
    It's not great, we hear that.
    I've made our smart meters team aware of this.
    Are you able to get a reading? (Albeit from a meter which isn't user-friendly)
    4 Replies
    54 Views
  6. A quick update on this. We haven't forgotten (or...

    Posted by Marc, 16-10-19
    A quick update on this. We haven't forgotten (or ignored!) those who have asked for alternatives to Amazon vouchers.

    We've recently finished some tech work to improve the 'platform' we used to...
    20 Replies
    14,737 Views
  7. New offer for anyone who moves into a home already on supply with Pure Planet

    Posted by Marc, 16-10-19
    Hi everyone

    We’ve got some exciting news to share about a new reward for choosing Pure Planet!

    Thanks to a small app update today we’re now offering anyone who’s moved into a property already...
    1 Replies
    60 Views
  8. Hi Tomsed Welcome to the community! Thanks for...

    Posted by Marc, 16-10-19
    Hi Tomsed
    Welcome to the community!
    Thanks for posting.
    This an interesting question/observation. I admit I wasn't sure so I've checked it out with our smart meters team.
    Turns out this is an...
    3 Replies
    45 Views
  9. Update 8am Wednesday. The work's been done....

    Posted by Marc, 16-10-19
    Update 8am Wednesday.
    The work's been done. Everything back to normal!
    1 Replies
    83 Views
  10. And now for something a little more scenic. And...

    Posted by Marc, 15-10-19
    And now for something a little more scenic. And less, er, snakey.

    Dorset beach scene

    2911
    10 Replies
    198 Views
  11. How's this for an Autumn scene? A snake :eek:...

    Posted by Marc, 15-10-19
    How's this for an Autumn scene? A snake :eek: crossing my path on a Sunday stroll

    2910
    10 Replies
    198 Views
  12. COMPLETED: Account sections of app and web to go offline Wednesday morning for planned maintenance

    Posted by Marc, 15-10-19
    Hi everyone,

    Just to let you know that account sections on the app and web will be down for maintenance tomorrow, Wednesday 16 October.

    The work is scheduled to take about 30 minutes at most,...
    1 Replies
    83 Views
  13. Hi John2020 Welcome to the community! Nice one...

    Posted by Marc, 15-10-19
    Thread: REGO's
    Hi John2020
    Welcome to the community!
    Nice one for getting stuck in.:)

    REGOs can only be used once. They are linked to 'green' sourced power. That power goes on the grid.
    Any supplier can buy...
    16 Replies
    1,325 Views
  14. Poll: Very interesting points made here NannyOgg :up:...

    Posted by Marc, 15-10-19
    Very interesting points made here NannyOgg :up:
    Thanks for sharing this. Do you feel that it's going against the tide?
    110 Replies
    15,332 Views
  15. Gas boilers back in the news Oakbank The BBC is...

    Posted by Marc, 15-10-19
    Gas boilers back in the news Oakbank
    The BBC is reporting that the UK won't hit climate change targets without a "revolution" in home heating.
    The revolution being we need to act quicker on phasing...
    11 Replies
    831 Views
  16. Now that would make me happy. A PP community...

    Posted by Marc, 15-10-19
    Now that would make me happy. A PP community holiday! :cool:
    567 Replies
    39,051 Views
  17. Lucky you! Safe travels Jon1

    Posted by Marc, 15-10-19
    Lucky you! Safe travels Jon1
    567 Replies
    39,051 Views
  18. Hi EnergyGE5 Welcome to the community! Thanks...

    Posted by Marc, 15-10-19
    Hi EnergyGE5
    Welcome to the community!
    Thanks for posting.
    Don't worry, our team can sort this for you.
    Nice one woz - that info looks good.
    Here's an FAQ about what to do, too :up:
    4 Replies
    46 Views
  19. Hi again Ladyg An update. According to our...

    Posted by Marc, 14-10-19
    Hi again Ladyg
    An update.
    According to our member services team, an email was sent on 26th September at 11.04am. The subject of the email was: 'IMPORTANT: We've reviewed your account – we need to...
    8 Replies
    818 Views
  20. Hey woz Regrets? Well, I've had a few, but.......

    Posted by Marc, 14-10-19
    Hey woz
    Regrets? Well, I've had a few, but....
    Nope, not possible. It is, as you say, for anyone who's cancelled and forgotten to set up a new one. They might appreciate a reminder.
    Web too, yes...
    7 Replies
    371 Views
  21. No worries Gavind A digital only approach isn't...

    Posted by Marc, 14-10-19
    No worries Gavind
    A digital only approach isn't for everyone!
    As you haven't joined there's nothing to cancel.
    Just to double-check - you've not received a welcome pack (which states the switch...
    28 Replies
    227 Views
  22. Hi all We've pushed out a small update to the...

    Posted by Marc, 14-10-19
    Hi all
    We've pushed out a small update to the app today.
    So it's now version 7.32.7 (I've updated the title of the main post :point_up:)
    This update brings some extra info to the smart meters...
    7 Replies
    371 Views
  23. Hi Terryjones1346 We've asked Google to remove...

    Posted by Marc, 14-10-19
    Thread: phone no.
    Hi Terryjones1346
    We've asked Google to remove it. Have you flagged it with them?
    (BTW the number is no longer showing for me or some of my colleagues. So perhaps it takes a while for Google to...
    8 Replies
    134 Views
  24. Hi Mike55 I've been talking to our Member...

    Posted by Marc, 14-10-19
    Thread: Billing
    Hi Mike55
    I've been talking to our Member services team about this.
    It's very complex (def beyond a mere mortal community manager) and related to our change in gas shipper recently.
    There's...
    7 Replies
    79 Views
  25. Fantastic! Thanks for sharing this stephenrand ...

    Posted by Marc, 14-10-19
    Fantastic! Thanks for sharing this stephenrand

    I love this line:

    And this one:

    This one, not so much:
    1 Replies
    114 Views