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Type: Posts; User: ahmedhas

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  1. Hi there, Unfortunately, pp do not have any call...

    Posted by ahmedhas, 01-08-19
    Thread: Billiing
    Hi there,
    Unfortunately, pp do not have any call centres (to keep costs and prices low)and don’t usually contact customers via phone
    The way to contact the team, is to open the pp app, find ‘ask...
    2 Replies
    55 Views
  2. Unfortunately, pp do not currently supply...

    Posted by ahmedhas, 30-07-19
    Thread: Business usage
    Unfortunately, pp do not currently supply Businesses with energy I use Bulb for my business property- they are 100% renewable electricity and 100% carbon neutral gas with dual fuel discount too They...
    1 Replies
    46 Views
  3. You need to contact the pp team again directly ...

    Posted by ahmedhas, 30-07-19
    You need to contact the pp team again directly
    Open the pp app
    Find wattbot under the help section
    Type ‘message the team’ and type your question
    They will get back to you in a couple of days ...
    2 Replies
    59 Views
  4. Open the pp app, through the help section, find...

    Posted by ahmedhas, 30-07-19
    Open the pp app, through the help section, find ask wattbot
    Type ‘message the team’ and type your question.
    Someone will reply in a couple of days
    The will amend your dd amount
    7 Replies
    143 Views
  5. Try uninstalling then re downloading app Update...

    Posted by ahmedhas, 29-07-19
    Thread: Updates
    Try uninstalling then re downloading app
    Update your iPads operating system version too if possible
    And restart your iPad
    1 Replies
    48 Views
  6. to send meter readings, open the pp app, you...

    Posted by ahmedhas, 17-07-19
    to send meter readings, open the pp app, you should already be logged in, if not, give it your email and it will send you a login email to your inbox, open that and it will log you on. then navigate...
    2 Replies
    63 Views
  7. hi, as far as I know, I may be wrong, pp don't...

    Posted by ahmedhas, 17-07-19
    Thread: Contact
    hi,
    as far as I know, I may be wrong,
    pp don't do installation of isolators or meter etc.
    you might need to get it done by another company
    could somebody confirm?
    hope this helps
    2 Replies
    64 Views
  8. would be great if other options other than amazon...

    Posted by ahmedhas, 17-07-19
    would be great if other options other than amazon vouchers could be offered soon.
    such as cash reward or electricity bill credit or give it to charity etc.
    27 Replies
    1,461 Views
  9. Hi woz, I’m not at home atm I will check my meter...

    Posted by ahmedhas, 17-05-19
    Thread: My account
    Hi woz, I’m not at home atm I will check my meter when I get home but all our lightbulbs are LEDs bar a couple. Heat I never past 17 degrees c but no double glazing
    Will check out my meter and get...
    14 Replies
    626 Views
  10. Hello, we don’t have an ev but there are 7 people...

    Posted by ahmedhas, 16-05-19
    Thread: My account
    Hello, we don’t have an ev but there are 7 people in the house with 5 bedrooms. We are dual fuel and been with pp since the latter part of last year.

    We do meter readings almost every month and...
    14 Replies
    626 Views
  11. Hi everyone, so sorry for muddying the waters...

    Posted by ahmedhas, 16-05-19
    Thread: My account
    Hi everyone, so sorry for muddying the waters here! My dd for may is £130 and account does say -£409 what am I doing wrong? Thanks
    14 Replies
    626 Views
  12. Don’t worry, this is how pp charging works. They...

    Posted by ahmedhas, 15-05-19
    Thread: My account
    Don’t worry, this is how pp charging works. They take a fixed direct debit of a pre calculated amount once every month ( this amount changes from summer and winter months, more in winter than summer)...
    14 Replies
    626 Views
  13. I’m sorry to hear of your loss. To sort this...

    Posted by ahmedhas, 14-05-19
    I’m sorry to hear of your loss.
    To sort this out, you will need to talk to the pp team direct through wattbot in the app. Under the help section find ask wattbot. Then type ‘message the team’ and...
    2 Replies
    114 Views
  14. During the peak of winter we were managing almost...

    Posted by ahmedhas, 08-05-19
    Thread: Winter bills
    During the peak of winter we were managing almost £200 combined. Majority gas
    What kind of numbers are you getting?
    1 Replies
    96 Views
  15. To keep costs down, pp don’t have call centres ...

    Posted by ahmedhas, 08-05-19
    To keep costs down, pp don’t have call centres
    Type into wattbot ‘message the team’ then type your query. Someone will get back to you within a couple of days. Hope this helps
    1 Replies
    105 Views
  16. Hi, you are going to need to try contacting the...

    Posted by ahmedhas, 10-04-19
    Thread: Billing
    Hi, you are going to need to try contacting the pp team again via wattbot in the app. Someone should respond in a couple of days.
    They will sort this for you
    hope this helps
    3 Replies
    182 Views
  17. Hi Waad, You are talking to pp members in this...

    Posted by ahmedhas, 09-04-19
    Thread: Pdf statement
    Hi Waad,
    You are talking to pp members in this community.

    to resend this, you should talk to the team directly through wattbot. in the pp app, find the help section and under 'ask wattbot' type...
    2 Replies
    146 Views
  18. Great knowledge guys! thanks

    Posted by ahmedhas, 09-04-19
    Great knowledge guys! thanks
    5 Replies
    274 Views
  19. Hi, the rollout of generation 2 smart meters will...

    Posted by ahmedhas, 09-04-19
    Thread: Smart meters
    Hi, the rollout of generation 2 smart meters will be this year. See this FAQ for more info: https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    I hope this helps!
    1 Replies
    200 Views
  20. hello, as far as I know, pp don't do call outs...

    Posted by ahmedhas, 08-04-19
    hello,
    as far as I know, pp don't do call outs like this
    this would need to be arranged by your previous supplier
    I hope this helps
    __
    3 Replies
    211 Views
  21. PP Clock is wrong

    Posted by ahmedhas, 08-04-19
    Hi everyone, hope you are all well!
    just thought id point out that the clock for post times is slow by an hour.
    probably wasn't changed for BST
    hope this is useful
    5 Replies
    274 Views
  22. Hello, what was this call regarding. if you can...

    Posted by ahmedhas, 08-04-19
    Hello,
    what was this call regarding. if you can give us some more info we can help you better.
    judging by your post title you need to set up an account? who said they'd call you because pure planet...
    5 Replies
    238 Views
  23. hello, welcome to the pp community! You are...

    Posted by ahmedhas, 08-04-19
    hello, welcome to the pp community!
    You are going to need to contact the team directly to sort this out best.
    Open you pp app whilst logged in and under the help section find 'ask wattbot'
    then...
    4 Replies
    225 Views
  24. Hi, did you use your referral link? you can check...

    Posted by ahmedhas, 03-04-19
    Thread: Refer a friend
    Hi, did you use your referral link? you can check the status of your referral by opening your app and clicking the circle with referral's friends written in it. this will open a web page and if you...
    4 Replies
    412 Views
  25. hi, you should get help from pp directly through...

    Posted by ahmedhas, 03-04-19
    hi, you should get help from pp directly through the app and wattbot. Under the help section find 'ask wattbot' and type 'message the team' then type your query. someone should get back to you in a...
    2 Replies
    147 Views