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Type: Posts; User: stephenrand

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  1. https://community.purepla.net/content/140-How-do-I...

    Posted by stephenrand, 22-10-19
    https://community.purepla.net/content/140-How-do-I-add-someone-to-the-Priority-Services-Register-(PSR)#ckb_start
    1 Replies
    13 Views
  2. Did you act on the advice given in response to...

    Posted by stephenrand, 22-10-19
    Did you act on the advice given in response to your first post? If so, how did you get on?

    This might give you more info...
    2 Replies
    169 Views
  3. Hi there As this is your first post, welcome to...

    Posted by stephenrand, 22-10-19
    Hi there
    As this is your first post, welcome to the Pure Planet community!
    You've read the posts correctly - but it's not Pure Planet's problem, it's industry-wide. My understanding is that you can...
    1 Replies
    11 Views
  4. Hi there I'm not meaning to be judgemental, but...

    Posted by stephenrand, 21-10-19
    Hi there
    I'm not meaning to be judgemental, but it's interesting you have made public your "complaint" about Pure Planet not checking your account - my understanding is that one advantage of getting...
    3 Replies
    48 Views
  5. Hi there Pereter has already said in this thread...

    Posted by stephenrand, 21-10-19
    Hi there
    Pereter has already said in this thread "5 bedroom c 2,600 sq ft house)."
    Easy to miss!
    Stephen
    17 Replies
    177 Views
  6. Don't worry about the message that your reading...

    Posted by stephenrand, 21-10-19
    Don't worry about the message that your reading is low - many people get it, it's generated by an algorithm that is not all that helpful, though it does prompt me to double check I've read the meter...
    7 Replies
    97 Views
  7. Make sure you are logged in. Click on the three...

    Posted by stephenrand, 21-10-19
    Make sure you are logged in. Click on the three little bars top right hand corner, select Help, then choose Wattbot. Put 'message the team' in the question box and then explain the problem. They...
    3 Replies
    124 Views
  8. Hi Stargazing As this is your first post welcome...

    Posted by stephenrand, 20-10-19
    Hi Stargazing
    As this is your first post welcome to the Pure Planet community!

    You certainly can keep your smart meter - but it probably won't work as a smart meter, at least initially.

    This...
    1 Replies
    43 Views
  9. https://community.purepla.net/content/149-How-do-I...

    Posted by stephenrand, 20-10-19
    https://community.purepla.net/content/149-How-do-I-cancel-my-switch-into-Pure-Planet#ckb_start
    1 Replies
    38 Views
  10. https://community.purepla.net/content/156-can-i-ha...

    Posted by stephenrand, 20-10-19
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    1 Replies
    44 Views
  11. Hi Briash Welcome to the Pure Planet...

    Posted by stephenrand, 19-10-19
    Hi Briash

    Welcome to the Pure Planet community! Are you saying that someone sent you a code to use when joining Pure Planet? Or is that what you haven't used? Has your switch completed...
    3 Replies
    51 Views
  12. I thought that's what Marc had just done by...

    Posted by stephenrand, 19-10-19
    I thought that's what Marc had just done by starting this thread? Or am I as dumb as some smart meters?
    29 Replies
    808 Views
  13. Not at the moment! That's what the IHD on a smart...

    Posted by stephenrand, 19-10-19
    Thread: Smart meter
    Not at the moment! That's what the IHD on a smart meter would do, of course.
    4 Replies
    36 Views
  14. https://community.purepla.net/content/156-can-i-ha...

    Posted by stephenrand, 19-10-19
    Thread: Smart meters
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start
    4 Replies
    42 Views
  15. Hi Les As this is your first post, welcome to...

    Posted by stephenrand, 19-10-19
    Thread: Smart meter
    Hi Les
    As this is your first post, welcome to the Pure Planet community!

    Here's what you want to know
    https://community.purepla.net/content/156-can-i-have-a-smart-meter#ckb_start

    Stephen
    4 Replies
    36 Views
  16. This - admittedly quite old - article from Which...

    Posted by stephenrand, 19-10-19
    This - admittedly quite old - article from Which might help

    https://www.which.co.uk/reviews/feed-in-tariffs/article/feed-in-tariffs/electricity-meters-running-backwards

    Wattbot should be...
    2 Replies
    37 Views
  17. Hi Sara Do you mean that Pure Planet have got...

    Posted by stephenrand, 18-10-19
    Hi Sara

    Do you mean that Pure Planet have got the wrong address attached to your account?

    If that's the problem, open the app, log in, go to the three little bars top right hand corner, select...
    3 Replies
    54 Views
  18. Hi Guy As this is your first post, welcome to...

    Posted by stephenrand, 17-10-19
    Thread: Meter Reading
    Hi Guy

    As this is your first post, welcome to the Pure Planet community!

    The frustrating news is that smart meter functionality is not switching to new suppliers. It is hoped that this will be...
    6 Replies
    102 Views
  19. Your property has an account with a supplier, so...

    Posted by stephenrand, 17-10-19
    Your property has an account with a supplier, so you have to switch to join Pure Planet, and you will have to pay the current supplier for the energy used until the switch is complete.

    Hold on to...
    2 Replies
    33 Views
  20. Hi Taralara These are a few comments intended...

    Posted by stephenrand, 17-10-19
    Hi Taralara

    These are a few comments intended to help and/or give some clarification:

    1. I was a little concerned at the latest MSE promotion, when the email paragraph made no reference to the...
    6 Replies
    123 Views
  21. Hi Luke As this is your first post, welcome to...

    Posted by stephenrand, 17-10-19
    Hi Luke

    As this is your first post, welcome to the Pure Planet community!

    I'm afraid the honest answer is there's nothing you can do. The system is due to be 'fixed' so it will start working...
    1 Replies
    43 Views
  22. Hi Sandra Does this quote from another thread...

    Posted by stephenrand, 17-10-19
    Thread: 3am thoughts??
    Hi Sandra

    Does this quote from another thread help? If it doesn't, loads of your fellow customers will be pleased to explain further!

    Stephen

    All renewable energy suppliers have to match the...
    2 Replies
    55 Views
  23. Hi Scottishborderer As this is your first post,...

    Posted by stephenrand, 16-10-19
    Hi Scottishborderer
    As this is your first post, welcome to the Pure Planet community!

    Just wondering if you tried to login early today? There was a temporary unavailability while it was being...
    1 Replies
    35 Views
  24. Hi there If you had your smart meter installed...

    Posted by stephenrand, 16-10-19
    Hi there
    If you had your smart meter installed since you joined Pure Planet (which, if so, was remarkably quick) it was installed by Magnum, their number is listed on their website as
    01164 783...
    16 Replies
    150 Views
  25. It's a bit difficult to understand this - you...

    Posted by stephenrand, 16-10-19
    Thread: leaving
    It's a bit difficult to understand this - you don't get bills from Pure Planet, you get statements, because you pay in advance by monthly direct debit. So if you haven't paid anything, you haven't...
    5 Replies
    111 Views