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Type: Posts; User: Nataly

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  1. Poll: Knowing us, they'd all be gone and we'd be left...

    Posted by Nataly, 23-08-19
    Knowing us, they'd all be gone and we'd be left with a few crumbs..:joy:
    Oh and the trusty jar of Bisto.

    14 Replies
    69 Views
  2. Hey Mattymoomoo and welcome to the PP Community ...

    Posted by Nataly, 23-08-19
    Hey Mattymoomoo and welcome to the PP Community

    Great username!;)
    Just FYI I've merged your posts together to avoid duplicates, as this can get confusing for other members:up:

    If you tap...
    2 Replies
    28 Views
  3. Hey @Gemmahewitt...

    Posted by Nataly, 23-08-19
    Hey @Gemmahewitt

    I've checked this out with our Member Services team. They've let me know that they replied to your WattBot chat on 17 August, asking you to confirm some DPA details so they could...
    5 Replies
    40 Views
  4. Hey Suds01 Your text would either be from...

    Posted by Nataly, 22-08-19
    Thread: Smart meters
    Hey Suds01

    Your text would either be from Pure Planet or from our metering contractor, Magnum.

    Did it display as being from either Pure or Magnum:point_up:?
    2 Replies
    25 Views
  5. Hey Tucker1 and welcome to the PP Community:up: ...

    Posted by Nataly, 22-08-19
    Hey Tucker1 and welcome to the PP Community:up:

    Just FYI I've merged your posts together to avoid duplicates (this gets confusing!) and moved them to our 'Ask the Community' section where, as...
    14 Replies
    93 Views
  6. Should the UK cut personal vehicle use to hit zero-carbon goal?

    Posted by Nataly, 22-08-19
    MPs have said that the government should discourage personal vehicle use and do more to encourage building energy-efficient homes.

    The report's put forward that the banning of petrol and diesel...
    0 Replies
    10 Views
  7. What was the opinion given about it on This...

    Posted by Nataly, 22-08-19
    What was the opinion given about it on This Morning?
    It's interesting how it really seems to have taken off this summer! (excuse the pun...)
    Jon1 nice one! Did you input how much you wanted to...
    16 Replies
    663 Views
  8. Good news stories from around the world

    Posted by Nataly, 21-08-19
    Hey everyone,

    Sometimes, when it comes to the environment it can be easy to focus on the bad stuff, so...

    I thought it'd be great to have a place to share any environmental good news stories &...
    0 Replies
    12 Views
  9. Hi Pam @henderson1...

    Posted by Nataly, 20-08-19
    Thread: bereavement
    Hi Pam @henderson1

    Firstly, I'm really sorry for your loss.

    It looks like you've already emailed the team about closing the account - they'll be in touch with you via email today to let you...
    2 Replies
    51 Views
  10. One of the PP team spotted this when searching...

    Posted by Nataly, 20-08-19
    One of the PP team spotted this when searching flights the other day on skyscanner.

    Looks like the 'green' credentials of flights really are becoming a mainstream worry?

    2644

    I wonder if...
    16 Replies
    663 Views
  11. Hi JimmyG and JamesG65 Looks like whoever is...

    Posted by Nataly, 20-08-19
    Hi JimmyG and JamesG65

    Looks like whoever is the account holder has sent a message to the team - they replied on 15 August requesting some further info so they can identify the issue.

    Once the...
    4 Replies
    74 Views
  12. Hey Mesh30 Thanks for flagging this up -...

    Posted by Nataly, 20-08-19
    Thread: App problems
    Hey Mesh30

    Thanks for flagging this up - other Members had also noticed this on iPad and tablets, so I've merged your post with theirs to keep everything in one place.



    Check out...
    20 Replies
    374 Views
  13. Top of the Woods looks beautiful - did you take...

    Posted by Nataly, 20-08-19
    Top of the Woods looks beautiful - did you take your own tent or did you stay in one of their 'glamping' options? Looks like you can get some really good deals:up:

    106 Replies
    5,693 Views
  14. Today is World Photography Day...

    Posted by Nataly, 19-08-19
    Today is World Photography Day!

    Does this pic count as human powered transport, or is it snow powered?:confused:
    Surfboarding down the hill:up:

    2641

    (Photo not taken this month in case you...
    14 Replies
    410 Views
  15. Hey ChilledChick For now, we're asking...

    Posted by Nataly, 19-08-19
    Thread: Meter readings
    Hey ChilledChick

    For now, we're asking members to continue sending us their readings after their SMETS 2 install.

    This is because it's taking a little while for peoples' readings to be sent...
    1 Replies
    43 Views
  16. Hey Lynn Massey and welcome to the PP Community!...

    Posted by Nataly, 19-08-19
    Thread: Smets 2
    Hey Lynn Massey and welcome to the PP Community!

    Just FYI I've merged your posts into one place :up:

    Have you seen our posts about IHD troubleshooting tips and IHD issues in the North?

    May...
    2 Replies
    42 Views
  17. Update: There's currently a bug with viewing...

    Posted by Nataly, 19-08-19
    Update:

    There's currently a bug with viewing and sharing your link via the app - the Tech Team are working on a fix for this, and we'll let you know here when sorted:up:

    Update 2 o'clock:
    ...
    10 Replies
    241 Views
  18. Hey Ged McFarlane I've merged your posts to...

    Posted by Nataly, 19-08-19
    Thread: Refer
    Hey Ged McFarlane

    I've merged your posts to keep everything together - if you have any other questions you can just click 'reply +' below and that'll keep it all in one place:)

    Hopefully...
    16 Replies
    221 Views
  19. Hi Pmorley I checked this out with our Member...

    Posted by Nataly, 19-08-19
    Hi Pmorley

    I checked this out with our Member Services team as we'd want to get this sorted for you ASAP :up:

    Looks like you'd received emails and WattBot chats from the team on 16 August...
    6 Replies
    62 Views
  20. Pure Planet app and web update - start of exciting new refer a friend rewards!

    Posted by Nataly, 19-08-19
    Hey everyone,

    We’ve got a new version of your Pure Planet app and web account, introducing the start of some exciting changes to how our ‘refer a friend’ rewards work.

    It’s version 7.30.0 for...
    10 Replies
    241 Views
  21. Owch... draw... thank you Broad for saving us ;))...

    Posted by Nataly, 19-08-19
    Thread: The Ashes 2019
    Owch... draw... thank you Broad for saving us ;))

    Here's hoping we can win the next test (loss, to draw, maybe means a win is next?) and then come back fighting in the 4th :D
    15 Replies
    274 Views
  22. Hi @GavKaf...

    Posted by Nataly, 19-08-19
    Hi @GavKaf and welcome to the PP Community :up:

    Were you completing your switch via app or web?

    The Member Services team have let me know your switch was cancelled, so you'd now be able to get...
    1 Replies
    42 Views
  23. LOVE the thread title :joy: Yep, in...

    Posted by Nataly, 19-08-19
    LOVE the thread title :joy:



    Yep, in this case their gas would remain on supply with us :up:

    Though as you noted people can only switch to PP with dual-fuel or electricity-only.
    ...
    4 Replies
    52 Views
  24. Hey richardw Good advice from Angelabikerbabe...

    Posted by Nataly, 19-08-19
    Hey richardw

    Good advice from Angelabikerbabe and woz - what they've suggested would result in what's called an 'offset bill' or 'consolidated statement'.

    There's more info on those in our...
    3 Replies
    71 Views
  25. Hey hschhatwal Great to hear this was sorted...

    Posted by Nataly, 19-08-19
    Hey hschhatwal

    Great to hear this was sorted quickly for you :up:
    Nice one for letting the Community know!
    4 Replies
    87 Views